Current Time: 15:26:04 EST
 

Upcoming Webmail Systems Maintenance – Resolved

Posted In: Maintenance — Apr 24th, 2015 at 5:56 pm EST by IX: KB Muhleman
Shared services are affected

Incident Description:

We have scheduled maintenance on the Webmail system to optimize the back end database which will increase reliability and performance. The schedule for this maintenance is as follows:

1. Sunday Apr 26 from 04:00AM to 6:00AM EDT: Completed.

2. Sunday May 10 from 05:00AM to 6:00AM EDT P: No services downtime is expected.

3. Sunday May 17 from 05:00AM to 7:00AM EDT : Webmail may experience intermittent downtime while this maintenance is performed.

Which Customers are Impacted?

All customers may be affected by this.

How are Customers Impacted?

Webmail may experience intermittent downtime during the first and third maintenance windows.

How often will we be updated?

Will be updated at the start and end of each maintenance window.

Time to Resolution (ETA)

1 - 2 hours

Incident Updates

Apr 26 Maintenance has completed.

Resolution Description

All maintenance has been completed.

Upcoming Mail System Maintenance – Resolved

Posted In: Outage — Apr 24th, 2015 at 5:24 pm EST by IX: KB Muhleman
Shared services are affected

Incident Description:

We have scheduled upcoming maintenance on three mail servers to allocate additional space and generally improve performance.  This maintenance will last 10 to 15 minutes each and the mail server will be down for approximately 5 minutes during the maintenance window.

NO mail will be lost during the downtime. It will be queued and delivered once the server comes back online.

Mail1402 and Mail1406: Sunday April 26 04:00 AM EDT – complete
Mail1306: Saturday May 2 10:00 AM EDT

Which Customers are Impacted?

Customers on Mail1402, Mail1406, and Mail1306 

How are Customers Impacted?

Customers may experience a small window of downtime estimated at 5 minutes

How often will we be updated?

Will be updated at the start and end of each maintenance window.

Time to Resolution (ETA)

10 - 15 minutes

Incident Updates

Mail1402 and Mail1406: Sunday April 26 04:00 AM EDT - complete

Resolution Description

All maintenance has been completed.

Scheduled Maintenance – Mail11 and Mail1310 – Resolved

Posted In: Maintenance — May 22nd, 2015 at 10:12 pm EST by IX: Kristopher G.
Shared services are affected

Incident Description:

On May 23rd at 2AM EDT our administrators will be performing maintenance on two mail servers, mail11 and mail1310. Expected downtime will be no more than 5 minutes and no mail will be lost in this time.

If you have any questions, please feel free to contact our support lines at +1.614-534-1961 or our live chat.

Which Customers are Impacted?

All customers using Mail11 and Mail1310

How are Customers Impacted?

Mail services will be unavailable during a short period.

How often will we be updated?

N/A

Time to Resolution (ETA)

5 minutes

Incident Updates

 
  • 2015/05/23 01:44 AM EDT - Mail 11 maintenance has completed.
  • 2015/05/23 01:52 AM EDT - Mail 1301 maintenance has completed.
   

Resolution Description

Maintenance has now been completed. Thank you.

Mail312 Urgent Maintanance – Resolved

Posted In: Maintenance — May 21st, 2015 at 6:02 am EST by IX: Antonio S.
Shared services are affected

Incident Description:

Our administrators are performing emergency maintenance on Mail312.  Due to failing hardware on the machine, our administrators are migrating this to a virtual machine. We will provide updates as we receive them.

Which Customers are Impacted?

All customers on Mail312.

How are Customers Impacted?

Email will be unreachable during this time.

How often will we be updated?

As updates are received.

Time to Resolution (ETA)

N/A

Incident Updates

  • 5/21/2015 6:00 AM EDT - Our administrators are performing emergency maintenance on our Mail312.  We are working to get this back up and running as soon as possible.
  • 5/21/2015 7:36 AM EDT - Rsync is still currently running on the server.

Resolution Description

Server is back online.

IIS Servers Urgent Maintenance – Resolved

Posted In: Maintenance — May 19th, 2015 at 3:03 am EST by IX: Charles Smith
Shared services are affected

Incident Description:

Our administrators are performing emergency maintenance on iis1001 through iis1029 due to critical security update installation. We are working to get this back up and running as soon as possible.

 

Which Customers are Impacted?

All customers on iis1001 through iis1029

How are Customers Impacted?

Web and FTP will be unavailable during this time.

How often will we be updated?

1hour

Time to Resolution (ETA)

1hour

Incident Updates

  • 5/19/2015 2:20 AM EST - Our administrators are performing emergency maintenance on iis1001 through iis1029 due to critical security update installation. We are working to get this back up and running as soon as possible.
  • 5/19/2015 3:09 AM EST - Installation has been completed on CP10 iis1001-iis1029. Next IIS servers on CP8 iis500cf-iis602 will be rebooted due to critical security update installation.
  • 5/19/2015 3:53 AM EST - Installation has been completed on CP8 iis500cf-iis602. Next IIS servers on CP6 iis300-iis325 will be rebooted due to critical security update installation.
  • 5/19/2015 3:53 AM EST - Installation has been completed on CP6 iis300-iis325. Next IIS servers on CP4 iisn401-iisn413 will be rebooted due to critical security update installation.
  • 5/19/2015 4:51 AM EST - Installation has been completed on CP4 iisn401-iisn413. Next IIS servers on CP3 iisn301-iisn311 will be rebooted due to critical security update installation.
  • 5/19/2015 5:10 AM EST - Installation has been completed on CP3 iisn301-iisn311. Next IIS servers on CP2 iisn201-iisn206 will be rebooted due to critical security update installation.
  • 5/19/2015 5:20 AM EST -  Installation has been completed on CP2 iisn201-iisn206. Next IIS servers on CP1 iis5-iisn105 will be rebooted due to critical security update installation.
  • 5/19/2015 5:51 AM EST - Installation has been completed on CP1 iis5-iisn105. Next IIS servers on CP7 iis400-iis415 will be rebooted due to critical security update installation.

Resolution Description

Maintenance is complete.

VPS lvz8 Down – Resolved

Posted In: Outage — May 19th, 2015 at 12:29 am EST by IX: Charles Smith
VPS services are affected

Incident Description:

lvz8 down.
following list of the containers affected:
SA.BYRONDIGITAL.COM
cuportal.custudentregistration.com
server.leonsweb.net
shshshshshhss
vps.aokled.com
vps.dailyyoga.com
vps.dainolite.ca
vps.ig-indesign.com
vps.kwt-online.com
vps.leavenarch.com
vps.mod4x4.com
vps.revneal.org
vps.tcqnews.com
vps1.opemweb.com
www.onfc.ca

Which Customers are Impacted?

All customers on lvz8.

How are Customers Impacted?

Services may be unavailable.

How often will we be updated?

1 hour.

Time to Resolution (ETA)

n/a

Incident Updates

  • 5/19/2015 1:33 AM EST - issue is resolved, but we will bring each container down for a short maintenance.
  • 5/19/2015 2:25 AM EST - 14 are online, 4 checked already and 11 still to go for maintenance and restart
  • 5/19/2015 3:44 AM EST -  The following servers have been checked: (and online) vps1.opemweb.com, www.onfc.ca, vps.mod4x4.com, vps.tcqnews.com, vps.kwt-online.com, shshshshshhss, vps.dailyyoga.com. being checked (offline): SA.BYRONDIGITAL.COM and to be checked (online) in the following order: server.leonsweb.net, vps.leavenarch.com, vps.aokled.com, cuportal.custudentregistration.com, vps.ig-indesign.com, vps.dainolite.ca, vps.revneal.org.
  • 5/19/2015 3:48 AM EST -  The following servers have been checked: (and online) vps1.opemweb.com, www.onfc.ca, vps.mod4x4.com, vps.tcqnews.com vps.kwt-online.com, shshshshshhss, vps.dailyyoga.com, SA.BYRONDIGITAL.COM server.leonsweb.net. being checked (offline): vps.leavenarch.com and to be checked (online) in the following order: vps.aokled.com, cuportal.custudentregistration.com vps.ig-indesign.com, vps.dainolite.ca, vps.revneal.org.
  • 5/19/2015 5:26 AM EST - The following servers have been checked (andonline) vps1.opemweb.com, www.onfc.ca, vps.mod4x4.com,vps.tcqnews.com, vps.kwt-online.com, shshshshshhss, vps.dailyyoga.com,SA.BYRONDIGITAL.COM, server.leonsweb.net vps.leavenarch.com, vps.aokled.com, cuportal.custudentregistration.com, vps.ig-indesign.com vps.dainolite.ca, vps.revneal.org.

Resolution Description

Servers are up and running.

MySQL1310 – Database Service Maintenance – Resolved

Posted In: Outage — May 16th, 2015 at 2:07 pm EST by IX: Angela A.
Shared services are affected

Incident Description:

This database server is currently undergoing maintenance. During this time, all services will be inaccessible.

Which Customers are Impacted?

All customers using mysql1310.

How are Customers Impacted?

Websites using this database server and/or services on this server will be inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

Approximately 30-40 minutes.

Incident Updates

N/A

Resolution Description

Services are back to normal.

wvz10 – Urgent System Maintenance – Resolved

Posted In: Maintenance — May 14th, 2015 at 5:19 pm EST by IX: Andrew Y.
VPS services are affected

Incident Description:

Our VPS administrators have identified an issue with this server, and an immediate reboot is needed to resolve it.

Which Customers are Impacted?

All customers with a VPS account on this server.

How are Customers Impacted?

All containers will be inaccessible during reboot.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 - 5 hours

Incident Updates

We will provide updates as more information becomes available

Resolution Description

Reboot has completed issue is resolved.

Network Maintenance – Resolved

Posted In: Maintenance — May 14th, 2015 at 5:05 pm EST by IX: Andrew Y.
Cloud services are affected
Shared services are affected

Incident Description:

Our administrators will be performing maintenance on our network to expand its capacity May 15th, 2015 at 12 AM EST. This  maintenance will take about 2 hours to complete. There is no expected downtime or interference in customer services. All servers will remain online during maintenance and will not be require to reboot afterwards.

Which Customers are Impacted?

Cloud servers and Windows shared servers currently use this network.

How are Customers Impacted?

No downtime or impact to service is expected.

How often will we be updated?

There will be an update once the maintenance is complete.

Time to Resolution (ETA)

2 hours

Incident Updates

N/A

Resolution Description

Maintenance is now complete. No issues were reported.

Web307 – Urgent Maintenance – Resolved

Posted In: Maintenance — May 12th, 2015 at 12:45 pm EST by IX: Alan M.
Shared services are affected

Incident Description:

Our administrators are performing emergency maintenance on our Web307  server.  We are working to get this back up and running as soon as possible.

Which Customers are Impacted?

All customers on web307

How are Customers Impacted?

websites, email, and control panels will be inaccessible during maintenance.

How often will we be updated?

Upon Resolution

Time to Resolution (ETA)

1 hour

Incident Updates

  • 5/12/2015 1:00 PM EDT - ETA Extended for 30 additional minutes
  • 5/12/2015 1:50 PM EDT - Maintenance is complete

Resolution Description

Resolved

DDoS (Distributed Denial of Service) attack – Resolved

Posted In: Outage — May 11th, 2015 at 11:15 am EST by IX: Andrew Y.

Incident Description:

We are currently experiencing a DDoS (Distributed Denial of Service) attack against our services. Our system administration team is working to identify the source IPs and block this attack.

This has not  affected any customers websites or services.
We will update this status blog post as we get additional information from our systems administrators.

Which Customers are Impacted?

Anyone visiting our ixwebhosting.com.

How are Customers Impacted?

Our IX website and my.ixwebhosting.com are temporarily unavailable.

How often will we be updated?

20 minutes

Time to Resolution (ETA)

N/A

Incident Updates

  • 2015/05/11 11:01 AM EDT - Our administrators have identified the source of the attack and are working to block it.
  • 2015/05/11 11:32 AM EDT - The filters implemented by our administrators have brought the IX website and my.ixwebhosting.com back online.

Resolution Description

N/A

Scheduled Maintenance – Management Control Panel – Resolved

Posted In: Maintenance — May 11th, 2015 at 10:30 am EST by IX: Alan M.
my.ixwebhosting.com affected

Incident Description:

On Tuesday May 12th at 7:00 AM EDT, Our administrators will be performing maintenance to solve performance issues with our Management Control Panel. This will provide several improvements including faster responses and faster usage reporting. There are database changes but we do not expect them to affect the systems’ overall performance.

Which Customers are Impacted?

All Customers

How are Customers Impacted?

The Management Control Panel will be unavailable during maintenance.

How often will we be updated?

Upon resolution

Time to Resolution (ETA)

1 hour

Incident Updates

  • 5-12-2015 7:50 AM EDT - The Process has started, however we now expect this maintenance to last until 8:45 AM EDT.
  • 5-12-2015 8:45 AM EDT - Maintenance is resolved.

Resolution Description

Maintenance is resolved.

pgsqlcp8 Emergency Maintenance – Resolved

Posted In: Maintenance — May 07th, 2015 at 11:24 pm EST by IX: Antonio S.
Shared services are affected

Incident Description:

Pgsqlcp8 is going down for emergency maintenance. Our administrators are working out issues with the Raid on the server.

Update:  Our administrators are moving this server to a new environment for better performance after Raid failed to rebuild.

Which Customers are Impacted?

All customers on pgsqlcp8.

How are Customers Impacted?

Server will be unreachable

How often will we be updated?

No current ETA

Time to Resolution (ETA)

No current ETA

Incident Updates

  • 2015/05/07 11:21AM EST - pgsqlcp8 will be down temporally  for urgent  maintenance.
  • 2015/05/08 12:40 AM EDT  - Administrators are working on virtualizing this server in a new environment. Currently no eta on completion.
  • 2015/05/08 03:24 AM EDT - CP8 is up and running., but Administrators are working on virtualizing this server in a new environment. Currently no eta on completion.

Resolution Description

pgsqlcp8 is up and running.

iis138 – Server Maintenance – Resolved

Posted In: Outage — May 06th, 2015 at 1:40 pm EST by IX: Angela A.
Shared services are affected

Incident Description:

This server is being rebooted for maintenance. ETA is approximately 30-60 minutes.

Which Customers are Impacted?

All customers on this server.

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

Approximately 30-60 minutes.

Incident Updates

  • 5/6/2015 2:40 PM EDT - Server is back online

Resolution Description

Server was rebooted, and is back online now.

CP6 Maintenance – Resolved

Posted In: Outage — May 05th, 2015 at 6:41 pm EST by IX: Samantha L.

Incident Description:

We are moving pgsql from hardware to VM node to prevent further issues.

Which Customers are Impacted?

Customers on CP6

How are Customers Impacted?

May not be able to access the control panel.

How often will we be updated?

n/a

Time to Resolution (ETA)

1 hour

Incident Updates

n/a

Resolution Description

Maintenance has successfully been finished.

Scheduled Maintenance – Management Control Panel – Resolved

Posted In: Maintenance — May 05th, 2015 at 10:10 am EST by IX: Alan M.
my.ixwebhosting.com affected

Incident Description:

On Wednesday May 6th at 4:30 AM EDT, Our administrators will be performing maintenance to solve performance issues with our Management Control Panel. This will provide several improvements including faster responses and faster usage reporting.

Which Customers are Impacted?

All Customers

How are Customers Impacted?

All customers will be unable to manage their account(s) during the maintenance.

How often will we be updated?

Upon resolution

Time to Resolution (ETA)

1 hour

Incident Updates

N/A

Resolution Description

Maintenance is Complete.

Emergency Maintenance – Resolved

Posted In: Maintenance — May 04th, 2015 at 2:40 pm EST by Greg Cook
Cloud services are affected

Incident Description:

We are currently performing emergency maintenance on a small number of VDC2 servers.  Servers will remain online but may need to be rebooted and as a result might go through a file system check.

Which Customers are Impacted?

Some servers on VDC2

How are Customers Impacted?

Possible reboot

How often will we be updated?

1 hour

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

All servers are now back online.

 
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