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Upcoming Nameserver Maintenance – March 26, 2015 – 10PM EDT

Posted In: Outage — Mar 25th, 2015 at 9:44 am EST by IX: Angela A.
Shared services are affected
my.ixwebhosting.com affected

Incident Description:

In order to maintain quality service, our administrators are moving ns7.ixwebhosting.com and ns8.ixwebhosting.com off of physical machines and on to Virtual Machines. Control panel access will be switched off while the control panel database is being updated. This will only affect customers on control panel 4. You can find out what control panel you are located on by clicking on ‘Manage’ underneath your hosting account. The URL will begin with ‘cp4′, at the top of your browser.

Which Customers are Impacted?

All customers on control panel 4.

How are Customers Impacted?

Control panel services will be down for 2-4 minutes.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 2-4 minutes

Incident Updates

N/A

Resolution Description

N/A

Scheduled Phone System Maintenance – March 25, 2015, 11:00 AM EDT

Posted In: Maintenance — Mar 09th, 2015 at 7:47 am EST by IX: James M.
Phone support is affected

Incident Description:

Our phone systems will be undergoing maintenance on March 25, 2015 at 11:00 AM EDT. We do not expect any downtime during the maintenance.

Update: While are phone system is functional, we are working on an issue that may cause an increased hold time. We are currently working with our phone provider to correct this issue.

Which Customers are Impacted?

Anyone trying to contact us via telephone.

How are Customers Impacted?

Some calls are going to voice mail and the wait time may be longer than usual.

How often will we be updated?

2 hr

Time to Resolution (ETA)

N/A

Incident Updates

  • 03/25/2015 13:30 EDT - We are still working with our phone provider to resolve this issue.
  • 03/25/2015 15:00 EDT - Calls are no longer going to voicemail but hold time may still be increased.
  • 03/25/2015 16:07 EDT - We have seen stable performance and will continue to monitor phone queues. Hold time have improved.
  • 03/25/2015 18:40 EDT - Phone system is working well. We will continue to monitor for the next 24 hours.
  • 03/25/2015 20:45 EDT - We are currently investigating call routing issues.

Resolution Description

N/A

Infrastructure Maintenance – Resolved

Posted In: Outage — Mar 24th, 2015 at 7:08 pm EST by IX: Andrew Y.

Incident Description:

Our administrators are always working hard to provide a stable environment for all of our services. To do so, during this week they will be updating all existing infrastructure server. The upgrades will be performed on this Thursday March 26th between the hours of 2am and 9am EDT.

Which Customers are Impacted?

N/A

How are Customers Impacted?

There will be no expected downtime during this maintenance.

How often will we be updated?

N/A

Time to Resolution (ETA)

Thursday March 26th 9am EDT

Incident Updates

  • 3/26/15 9:45AM EDT: Maintenance has been extended for an additional 1-1.5 hours.
  • 3/26/15 11:48AM EDT: Maintenance has been extended for an additional hour.

Resolution Description

Maintenance has completed.

VPS Lvz5 Reboot – Resolved

Posted In: Maintenance — Mar 21st, 2015 at 2:23 pm EST by IX: KB Muhleman
VPS services are affected

Incident Description:

Lvz5 is being rebooted for maintenance

Which Customers are Impacted?

This will effect a small number of VPS servers.

How are Customers Impacted?

These servers will be slow or unreachable during this time.

How often will we be updated?

N/A

Time to Resolution (ETA)

1.5 HRS

Incident Updates

N/A

Resolution Description

Services have been restored on Lvz5

Upcoming Nameserver Maintenance – March 19, 2015 – 10PM EDT – Resolved

Posted In: Maintenance — Mar 19th, 2015 at 9:56 am EST by IX: Angela A.
Shared services are affected
my.ixwebhosting.com affected

Incident Description:

In order to maintain quality service, our administrators are moving ns1.ixwebhosting.com and ns2.ixwebhosting.com off of physical machines and on to Virtual Machines. Control panel access will be switched off while the control panel database is being updated. This will only affect customers on control panel 1. You can find out what control panel you are located on by clicking on ‘Manage’ underneath your hosting account.

Which Customers are Impacted?

All customers on control panel 1.

How are Customers Impacted?

Control panel services will be down for 2-5 minutes.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 2-5 minutes

Incident Updates

  • 2015/3/19 10:00 PM EDT - Administrators have started maintenance on CP1

Resolution Description

Maintenance has now been completed and services restored for CP1.

Web1233 Maintenance – Resolved

Posted In: Maintenance — Mar 19th, 2015 at 5:10 am EST by IX: Antonio S.
Shared services are affected

Incident Description:

Web1233 will be down briefly for scheduled maintenance.

Which Customers are Impacted?

All customers on web1233

How are Customers Impacted?

Server may be unreachable

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

N/A

Resolution Description

Services have been restored on Web1233.

Network Maintenance – Resolved

Posted In: Maintenance — Mar 18th, 2015 at 4:30 pm EST by IX: Andrew Y.
Cloud services are affected
VPS services are affected
Shared services are affected

Incident Description:

Our systems administrators will be performing network maintenance Thursday March 19th, from 4AM to 4:15AM EDT. Due to redundancy of our routers, no downtime or degradation of services will be expected.

Which Customers are Impacted?

All customers

How are Customers Impacted?

We expect no downtime or interference

How often will we be updated?

We will provide an update at the time of completion

Time to Resolution (ETA)

30 minutes

Incident Updates

N/A

Resolution Description

Maintenance is complete.

Scheduled Maintenance – Cloud by IX Management Servers – Resolved

Posted In: Outage — Mar 18th, 2015 at 11:18 am EST by IX: Angela A.
Cloud services are affected

Incident Description:

On Thursday March 19th at 6AM EDT, our Cloud administrators will be performing maintenance to increase the available RAM and CPU cores available to both of our Cloud by IX (CloudStack) management servers.  This will provide several improvements including faster response to CloudIX changes from MCP and faster usage reporting.

Which Customers are Impacted?

All Cloud by IX customers.

How are Customers Impacted?

No downtime.

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

Maintenance is now complete.

Phone Support Center Maintenance – Resolved

Posted In: Maintenance — Mar 16th, 2015 at 4:08 pm EST by IX: Andrew Y.
Cloud services are affected
Shared services are affected
Phone support is affected

Incident Description:

Starting midnight March 18th, 2015 at 12am until 4am EST, we will perform maintenance at one of our support centers .  Phone support will remain available  through the maintenance but wait times may be longer than usual.  If you have trouble reaching our support numbers during this time frame, support is also available via our Live Chat and HelpDesk ticketing channels.

Which Customers are Impacted?

All customers contacting us via phone support between 12AM EDT and 4AM EDT.

How are Customers Impacted?

We expect wait times for phone support to be longer than usual due to maintenance.

How often will we be updated?

We will update once maintenance is complete.

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

Maintenance is complete.

Upcoming Server Maintenance – Resolved

Posted In: Maintenance — Mar 13th, 2015 at 2:28 pm EST by IX: Angela A.
Shared services are affected

Incident Description:

There will be maintenance on the following servers, in order to add additional resources, on the corresponding dates:

web1404 – 03/16/2015 – Completed
web1219 – 03/18/2015 – Completed
web1233 – 03/19/2015 – Completed
web1002 – 03/20/2015 – Completed
web1227 – 03/21/2015 – Completed
web1207 – 03/23/2015 – Completed
web1407 – 03/24/2015 – Completed
web1312 – 03/25/2015 – Completed
web1225 – 03/26/2015 – Completed

The maintenance will occur between 12AM EDT and 6AM EDT on the respective days. We will be updating this status blog when maintenance starts on each server.

Which Customers are Impacted?

All customers on these servers will experience up to 20 minutes of downtime during their scheduled maintenance.

How are Customers Impacted?

Services will be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

~20 minutes per server

Incident Updates

We will be updating this status blog when maintenance starts on each server.

Resolution Description

All maintenance is now complete. Services have been resumed back to normal. Thank you for your patience and cooperation.

Cloud By IX Dashboard Maintenance – March 10, 2015 6:00AM – 7:00AM EDT – Resolved

Posted In: Maintenance — Mar 09th, 2015 at 11:13 am EST by IX: James M.
my.ixwebhosting.com affected

Incident Description:

We will be performing maintenance on our Cloud By IX dashboard on March 10, 2015 from 6:00AM-7:00AM EDT.  Servers will remain online, but customers will not be able to access the Cloud By IX dashboard.

Which Customers are Impacted?

Cloud By IX customers.

How are Customers Impacted?

Customers will not be able to access the Cloud By IX dashboard.

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

  • 3/10/15 6:51AM EST - Maintenance is finished and is currently being tested.

Resolution Description

Testing has completed and maintenance is finished.

IIS1007 – Emergency Maintenance – Resolved

Posted In: Outage — Mar 08th, 2015 at 8:23 pm EST by Greg Cook
Shared services are affected

Incident Description:

IIS1007  is running very slow. The reason is being investigated. During investigation service will be inaccessible.

Which Customers are Impacted?

All customers on IIS1007

How are Customers Impacted?

All services on IIS1007

How often will we be updated?

As updates are provided

Time to Resolution (ETA)

4 hours

Incident Updates

  • 2015/03/08 9:05:57 PM EDT - Server is being recreated to address OS issues
  • 2015/03/08 11:45 PM EDT - 80 accounts of 209 have been recreated on new server.
  • 2015/03/09 00:43 AM EDT - 160 accounts of 209 have been recreated on new server. ETA 4 hours

Resolution Description

All accounts have been restored and all services are back up an running.

Web307 Emergency Maintenance – Resolved

Posted In: Maintenance — Mar 07th, 2015 at 4:05 am EST by IX: Antonio S.
Shared services are affected

Incident Description:

Our administrators have taken Web307 down for emergency maintenance.

Which Customers are Impacted?

All customers on Web307

How are Customers Impacted?

Web services will be unavailable during this time.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

  • 2015/3/7 04:34 AM EST - All services are back online

Resolution Description

All services are back online

web412 – Maintenance – Resolved

Posted In: Outage — Feb 27th, 2015 at 10:10 am EST by IX: Angela A.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance.

Which Customers are Impacted?

All customers on web412.

How are Customers Impacted?

Services will be inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 1.5 hours

Incident Updates

  • 2/27/15 10:47AM EST - FSCK is being performed.

Resolution Description

Server is back online.

web261 – Maintenance – Resolved

Posted In: Outage — Feb 27th, 2015 at 8:09 am EST by IX: Angela A.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance.

Which Customers are Impacted?

All customers on web261.

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 2-4 hours

Incident Updates

  • 2/27/15 8:33AM EST - Maintenance is 13% complete.
  • 2/27/15 9:46AM EST - Maintenance is 25% complete.

Resolution Description

Server is back online.

 
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