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Through further research, we’ve found two additional mail servers that have been blocked by SpamCannibal: mail1102 and mail302. We’re working with SpamCannibal to resolve as soon as possible, but have not yet been able to remove from their blacklist.
All clients on mail1102 and mail302
We’ve applied a 4 hour block to IP: 173.83.53.2 due to irregular incoming traffic. Only customers using this IP address for this domain will be affected.
Customers who have websites on shared IP: 173.83.53.2
Any user that uses the spam filter SpamCannibal will not be able to receive mail via mail508 servers. We currently have not been able to resolve this issue with SpamCannibal.
All user currently on mail508
We’ve applied a 4 hour block to IP: 72.41.86.2 due to irregular incoming traffic. Only customers using this IP address for this domain will be affected.
Customers who have websites on shared IP: 72.41.86.2
Our system administrators detected an issue with web1117 The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.
Customers with content on web1117
We are currently experiencing an error in which a script that configures the correct CNAME records is running slowly. Our system admins are currently working on fixing this issue.
All customers adding or moving domains, any customers that have been recently migrated to CP13
Our system administrators detected an issue with iis1009. The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.
Customers with content on iis1009.
Windows Server iis307 is currently under recreation due to a failed raid drive. During this time websites should still be up, but FTP may be unavailable. We are expecting this recreation to take 1 – 2 days.
Customers who have sites hosted on iis307.
iis413 has been having some technical issues. We’re currently running a File System Check and anticipate the server will be up shortly.
Customers on iis413
Mail56 has been having issues staying online this morning. We’re currently running a File Scan Check and anticipate the server will be up shortly.
Customers using mail on mail56
Our Live Chat and ticket support teams have been working hard throughout the Christmas season and we’re giving them a belated holiday party today. Expect Live chat and ticket response time to be a little slower from 2 -7 pm EST today. Thanks for your understanding throughout this 5 hour period and enjoy the rest of your holiday!
All customers needing ticket and live chat support
There will be a brief global mail maintenance starting at 3:00AM EST. It is expected to be over within 2-4 hours. There may be some delays in receiving mail. We will be updating as more information comes along.
All customers with mail services.
The shared IP on our web1419 server has been blocked due to a DDoS (Distributed Denial of Service) attack.
To check your IP address:
Customers utilizing the Shared IP address on the web1419 server.
Our phone support Customer Relations team will be unavailable from 1:00PM – 3:00PM EST. We will be available for ticket and chat support during this time. We sincerely apologize for any inconveniences that this causes to our customers. Thank you all for your patience and understanding.
Phone Support will be unavailable for all customers.
We experienced some abnormal performance from this server earlier today and have begun to run a file scan check. We will keep status blogs updated as we learn more.
All customers on web413.
