Current Time: 15:26:04 EST
 

IIS1007 – Maintenance – Resolved

Posted In: Outage — Sep 13th, 2014 at 1:09 pm EST by IX: Angela A.

Incident Description:

iis1007 is currently undergoing maintenance.  Some services on this server will be unreachable.

Which Customers are Impacted?

All customers on iis1007

How are Customers Impacted?

Some services on this server will be unreachable.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

Server is back online.

Resolution Description

Server is back online.

Shared IPs – Filtered – Resolved

Posted In: Outage — Sep 12th, 2014 at 9:09 am EST by IX: Angela A.

Incident Description:

We are experiencing irregular traffic on the following shared IPs:

web1436: 76.162.106.2

web1434: 76.162.105.2

web1433:  76.162.104.2

Our system administrators have initiated an IP filter. We will recheck incoming traffic when the filter expires.

Which Customers are Impacted?

All clients hosting websites using these shared IPs.

How are Customers Impacted?

Websites will be unavailable while IP is filtered.

How often will we be updated?

Once the current filter has expired.

Time to Resolution (ETA)

Once the current filter has expired.

Incident Updates

  • 2014/09/12 9:09AM EST - The IP filter has been initiated for 12 hours.

Resolution Description

76.162.104.2, 76.162.105.2, 76.162.106.2 are unfiltered

iis527 – maintenance – Resolved

Posted In: Outage — Sep 12th, 2014 at 8:07 am EST by IX: James M.

Incident Description:

iis527 is currently undergoing maintenance.  Some services on this server will be unreachable.

Which Customers are Impacted?

All customers on iis527

How are Customers Impacted?

Some services on this server will be unreachable.

How often will we be updated?

2 hours

Time to Resolution (ETA)

2 hours

Incident Updates

Maintenance is over and server is back online.

Resolution Description

Maintenance is over and server is back online.

Web261 – FSCK – Resolved

Posted In: Outage — Sep 11th, 2014 at 7:11 pm EST by IX: John B.

Incident Description:

Web261 is currently unresponsive, and our system admins are currently investigating.  We will update with more info as soon as it becomes available.

Which Customers are Impacted?

All customers on Web261

How are Customers Impacted?

All websites will be unreachable during the downtime.

How often will we be updated?

2 hours

Time to Resolution (ETA)

n/a

Incident Updates

  • 9/11/2014 10:40PM EST - The server had to be restarted, and is currently undergoing a mandatory file system check (FSCK).

Resolution Description

FSCK finished. Server is online.

Shared IPs – Filtered

Posted In: Outage — Sep 11th, 2014 at 3:38 pm EST by IX: Ryan D.

Incident Description:

We are experiencing irregular traffic on the following shared IPs:

web1436: 76.162.106.2

web1434: 76.162.105.2

web1433:  76.162.104.2

 

Our system administrators have initiated an IP filter. We will recheck incoming traffic when the filter expires.

Which Customers are Impacted?

All clients hosting websites using these shared IPs.

How are Customers Impacted?

Websites will be unavailable while IP is filtered.

How often will we be updated?

Once the current filter has expired.

Time to Resolution (ETA)

Once the current filter has expired.

Incident Updates

  • 2014/09/11 03:28 AM EST - The IP Filter has been initiated for 04 hours.

Resolution Description

N/A

IIS1007 – Maintenance – Resolved

Posted In: Outage — Sep 11th, 2014 at 2:46 pm EST by IX: Angela A.

Incident Description:

iis1007 is undergoing urgent maintenance. The server will be unavailable during this process.

Which Customers are Impacted?

All customers on iis1007

How are Customers Impacted?

Sites will be inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

1 hour

Incident Updates

  • 9/11/2014 2:08PM EST - Maintenance is ongoing. ETA is 1 hour.

Resolution Description

Server is back online.

DDoS (Distributed Denial of Service) attack – Resolved

Posted In: Outage — Sep 11th, 2014 at 10:41 am EST by IX: Ryan D.

Incident Description:

We are currently experiencing a DDoS (Distributed Denial of Service) attack against our services. Our system administration team is working to identify the source IPs and block this attack.  Currently the following Shared IP addresses have been blocked by our systems administrators to reduce the effect of this DDoS:

76.162.106.2
76.162.105.2
76.162.104.2

We will update this status blog post as we get additional information from our systems administrators.

Which Customers are Impacted?

Customers using any of our web, email or database services.

How are Customers Impacted?

Services may be slow or down.

How often will we be updated?

As often as possible.

Time to Resolution (ETA)

N/A

Incident Updates

  • 2014/09/11 12:38 PM EDT - Blocked IP addresses have been reenabled, DDoS attack has been resolved.

Resolution Description

Blocked IP addresses have been reenabled, DDoS attack has been resolved.

9/15 System Maintenance

Posted In: Outage — Sep 10th, 2014 at 6:54 pm EST by IX: John B.

Incident Description:

Our new Cloud hosting product, Cloud IX, will be launching live on Tuesday, September 16.  We will be allotting a brief amount of time on Monday, September 15 for our IT team to test the new system out before it goes live.  During the testing, some aspects of the main site and customer’s hosting accounts will be down.

 

Date and Time of Downtime:  Monday, September 15th: 3AM ET

Duration: 1 hour expected, 3 hours at most

Effect:  my.ixwebhosting.com will be unavailable.

Which Customers are Impacted?

All existing customers

How are Customers Impacted?

my.ixwebhosting.com will be unavailable.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour expected, 3 hours at most

Incident Updates

n/a

Resolution Description

n/a

Mail76 – Urgent System Maintenance – Resolved

Posted In: Outage — Sep 08th, 2014 at 10:34 am EST by IX: Ryan D.

Incident Description:

Mail76 has experienced intermittent hardware failure, and our systems administrators have brought the server down for system maintenance.  During this maintenance, the mail server will be unresponsive.

Which Customers are Impacted?

All customers on mail76.

How are Customers Impacted?

Mail service will be unavailable during the maintenance.

How often will we be updated?

Every 3 hours.

Time to Resolution (ETA)

N/A

Incident Updates

  • 2014/09/08 12:45 PM EDT - Raid card replaced, server is back up and running.

Resolution Description

The Raid card has been replaced, and the server is functioning normally again.

WVZ11 – Maintenance – Resolved

Posted In: Maintenance — Sep 07th, 2014 at 1:07 am EST by IX: Kristopher G.

Incident Description:

Our administrators are performing regular maintenance on this node for driver updates. Unfortunately some updates require the server to be offline temporarily.

Which Customers are Impacted?

All services on WVZ11 will be unavailable.

How are Customers Impacted?

All customers on WVZ11

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

  • 2014/09/07 02:17 AM EDT - 2 containers left to bring up. All other containers are up.

Resolution Description

Maintenance has now been completed and container is back online. Thank you for your patience.

WVZ10 – Maintenance – Resolved

Posted In: Maintenance — Sep 07th, 2014 at 12:15 am EST by IX: Kristopher G.

Incident Description:

Our administrators are performing regular maintenance on this node for driver updates. Unfortunately some updates require the server to be offline temporarily.

Which Customers are Impacted?

All services on WVZ10 will be unavailable.

How are Customers Impacted?

All customers on WVZ10

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

n/a

Resolution Description

Node is brought back online and maintenance is now complete. Thank you for your patience.

WVZ5 – Urgent System Maintenance – Resolved

Posted In: Maintenance — Sep 03rd, 2014 at 6:14 am EST by IX: Antonio S.

Incident Description:

Our VPS administrators have identified an issue with this server, and an immediate reboot is needed to resolve it.

Which Customers are Impacted?

All customers with a VPS account on this server.

How are Customers Impacted?

All containers will be inaccessible during reboot.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

N/A

Resolution Description

Node is back online. Maintenance is complete now.

Mail 307 – File System Check – Resolved

Posted In: Maintenance — Sep 03rd, 2014 at 5:16 am EST by IX: Kristopher G.

Incident Description:

Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the mail server will be unavailable.

Which Customers are Impacted?

All customers using mail307

How are Customers Impacted?

mail will be unavailable during FSCK.

How often will we be updated?

1 hour

Time to Resolution (ETA)

2 hours

Incident Updates

  • 2014/09/03 05:15 AM EDT - FSCK is at 24.2%.
  • 2014/09/03 06:09 AM EDT - FSCK is at 56.5%
  • 2014/09/03 07:22 AM EDT - The server requires further maintenance at this time. ETA currently unknown. Apologies for the delay.
  • 2014/09/03 07:43 AM EDT - FSCK ran in to issues and was restarted. Current status is at 25%. Apologies for the delay at this time.
  • 2014/09/03 08:00 AM EDT - FSCK is at 29.1%. Extended ETA 2 hours.
  • 2014/09/03 09:10 AM EDT - FSCK is doing repair. Currently at 20%.
  • 2014/09/03 9:39 AM EDT - FSCK is at 34.1%.

Resolution Description

FSCK is finished. Services should be back to normal now.

CP6-CP14 Mail issue – Resolved

Posted In: Outage — Aug 29th, 2014 at 5:25 am EST by IX: Antonio S.

Incident Description:

Our administrators encountered some issues during an anti-spam update on all mail servers between CP6-14. We are currently investigating this issue and will provide updates as soon as we have them. Apologies for the trouble.

Which Customers are Impacted?

Customers on these mail servers

How are Customers Impacted?

customers may not be able to send/receive email

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

  • 2014/08/29 5:55 AM EDT - Cp6,7,9,10,12, and 13  are now up.
  • 2014/08/29 6:00 AM EDT - All mail servers on CP6-14 are now up.

Resolution Description

Our administrators have applied fixes to all mail servers between cp6-14. All mail should be functioning normally. Apologies for the inconveniences caused.

IIS527 – Maintenance – Resolved

Posted In: Maintenance — Aug 27th, 2014 at 6:58 am EST by IX: Antonio S.

Incident Description:

iis527 has undergone a reboot and entered into check disk (CHKDSK). The server will be unavailable during this process.

Which Customers are Impacted?

All customers on iis527

How are Customers Impacted?

Sites will be inaccessible.

How often will we be updated?

Hourly

Time to Resolution (ETA)

  • 8/27/2014 07:57AM EST - Maintenance is ongoing, estimated time to completion is 2 hours.

Incident Updates

N/A

Resolution Description

There server maintenance has now ended and all services should be back to normal.

 
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