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Upcoming Mail Server Maintenance – April 18, 2015 – 11 AM EDT

Posted In: Outage — Apr 13th, 2015 at 8:10 am EST by IX: Adam C
Shared services are affected

Incident Description:

On Saturday, April 18th starting at 11:00 AM EDT, our administrators will be migrating the following mail servers to another storage with more available space:

mail1403
mail1405

Total downtime of each mail server is expected to be 15 minutes. Any mail received while the servers are down will be queued and then delivered after the server is back up.

Which Customers are Impacted?

All customers on mail 1403 and mail1405 will be affected.

How are Customers Impacted?

Mail services will be unavailable for the duration of the maintenance.

How often will we be updated?

n/a

Time to Resolution (ETA)

n/a

Incident Updates

n/a

Resolution Description

n/a

Upcoming Nameserver Maintenance – April 17, 2015 – 10PM EDT

Posted In: Outage — Apr 10th, 2015 at 7:12 am EST by IX: Angela A.
Shared services are affected
my.ixwebhosting.com affected

Incident Description:

In order to maintain quality service, our administrators are moving ns11.ixwebhosting.com and ns12.ixwebhosting.com off of physical machines and on to Virtual Machines. Control panel access will be switched off while the control panel database is being updated. This will only affect customers on control panel 6. You can find out what control panel you are located on by clicking on ‘Manage’ underneath your hosting account. The URL will begin with ‘cp6′, at the top of your browser.

Which Customers are Impacted?

All customers on control panel 6.

How are Customers Impacted?

Control panel services will be down for 2-4 minutes.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 2-4 minutes

Incident Updates

N/A

Resolution Description

N/A

Web1233 – Shared IP 74.91.150.2 – Filtered

Posted In: Security Issues — Apr 17th, 2015 at 6:48 am EST by IX: Kristopher G.
Shared services are affected

Incident Description:

We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

Which Customers are Impacted?

All customers hosting websites using this shared IP.

How are Customers Impacted?

Websites will be unavailable while IP is filtered.

How often will we be updated?

Until current filter has expired

Time to Resolution (ETA)

Until current filter has expired

Incident Updates

  • 2015/4/17 06:47 AM EDT - Filter has been initiated for 4 hours.
  • 2015/4/17 04:56 PM EDT - Filter has expired issue is resolved.
  • 2015/4/18 01:30 AM EDT - Filter was re-established for 12 hours due to a DDOS.
  • 2015/4/18 12:25 PM EDT - Filter was re-established for 12 hours due to still being under a DDOS.

Resolution Description

N/A

Web307 – Urgent Maintenance – Resolved

Posted In: Maintenance — Apr 16th, 2015 at 1:26 pm EST by IX: Samantha L.
Shared services are affected

Incident Description:

Our administrators are performing emergency maintenance on our Web307  server.  We are working to get this back up and running as soon as possible.

Which Customers are Impacted?

All customers on Web307

How are Customers Impacted?

Web and FTP will be unavailable during this time.

How often will we be updated?

1 hr

Time to Resolution (ETA)

n/a

Incident Updates

  • April 16 2:48 pm File Systems Check is at 50%
  • April 16 6:40 pm Rebuild is at 50%
  • April 16 10:50 pm Rebuild completed. Systems check being conducted.
 

Resolution Description

Server is back up and all services have been resumed back to normal.

web1233 shared IP: 74.91.150.2 – Filtered

Posted In: Other Issues — Apr 16th, 2015 at 8:13 am EST by IX: Alan M.
Shared services are affected

Incident Description:

We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

Which Customers are Impacted?

All customers hosting websites using this shared IP.

How are Customers Impacted?

Websites will be unavailable while IP is filtered.

How often will we be updated?

Once the current filter has expired.

Time to Resolution (ETA)

Once the current filter has expired.

Incident Updates

N/A

Resolution Description

N/A

IIS Urgent Maintenance – Resolved

Posted In: Maintenance — Apr 09th, 2015 at 2:24 am EST by IX: Charles Smith
Shared services are affected

Incident Description:

iis401cf, iis404, iis409, iis410, iis414, iis415 will be inaccessible due to maintenance.

Which Customers are Impacted?

All customers on is401cf, iis404, iis409, iis410, iis414, iis415

How are Customers Impacted?

Web and FTP will be unavailable during this time.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

  • 4/9/2015 02:35AM EDT - All services have been returned to normal.

Resolution Description

All services have been returned to normal.

Upcoming Mail Server Maintenance – April 7, 2015 – 10PM EST – Resolved

Posted In: Maintenance — Apr 03rd, 2015 at 7:09 am EST by IX: Angela A.
Shared services are affected

Incident Description:

On Tuesday, April 7th starting at 10PM and ending no later than 1AM EST US time, our administrators will be migrating the following mail servers to another storage with more available space:

mail917
mail913
mail912
mail911

Total downtime of each mail server is expected to be 15 minutes. Any mail received while the servers are down will be queued and then delivered after the server is back up.

Which Customers are Impacted?

All customers located on the mail servers listed above.

How are Customers Impacted?

Mail services will be unavailable for 15 minutes, for each server.

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

Maintenance is complete, mail servers up.

Server reboot web1419 – Resolved

Posted In: Outage — Mar 28th, 2015 at 3:59 pm EST by IX: KB Muhleman
Shared services are affected

Incident Description:

The FSCK has completed and the server is back online now.

Which Customers are Impacted?

All customers on web1419

How are Customers Impacted?

Customers sites on web1419 will be inaccessible while the server is under FSCK

How often will we be updated?

Updates provided as they are received.

Time to Resolution (ETA)

N/A

Incident Updates

  • 29/3/2105 8:53 AM EDT: FSCK is 85% completed.
  • 29/3/2105 10:28 AM EDT: 100% Complete

Resolution Description

N/A

Upcoming Nameserver Maintenance – March 26, 2015 – 10PM EDT – Resolved

Posted In: Maintenance — Mar 25th, 2015 at 9:44 am EST by IX: Angela A.
Shared services are affected
my.ixwebhosting.com affected

Incident Description:

In order to maintain quality service, our administrators are moving ns7.ixwebhosting.com and ns8.ixwebhosting.com off of physical machines and on to Virtual Machines. Control panel access will be switched off while the control panel database is being updated. This will only affect customers on control panel 4. You can find out what control panel you are located on by clicking on ‘Manage’ underneath your hosting account. The URL will begin with ‘cp4′, at the top of your browser.

Which Customers are Impacted?

All customers on control panel 4.

How are Customers Impacted?

Control panel services will be down for 2-4 minutes.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 2-4 minutes

Incident Updates

N/A

Resolution Description

Maintenance was completed successfully.

Infrastructure Maintenance – Resolved

Posted In: Outage — Mar 24th, 2015 at 7:08 pm EST by IX: Andrew Y.

Incident Description:

Our administrators are always working hard to provide a stable environment for all of our services. To do so, during this week they will be updating all existing infrastructure server. The upgrades will be performed on this Thursday March 26th between the hours of 2am and 9am EDT.

Which Customers are Impacted?

N/A

How are Customers Impacted?

There will be no expected downtime during this maintenance.

How often will we be updated?

N/A

Time to Resolution (ETA)

Thursday March 26th 9am EDT

Incident Updates

  • 3/26/15 9:45AM EDT: Maintenance has been extended for an additional 1-1.5 hours.
  • 3/26/15 11:48AM EDT: Maintenance has been extended for an additional hour.

Resolution Description

Maintenance has completed.

VPS Lvz5 Reboot – Resolved

Posted In: Maintenance — Mar 21st, 2015 at 2:23 pm EST by IX: KB Muhleman
VPS services are affected

Incident Description:

Lvz5 is being rebooted for maintenance

Which Customers are Impacted?

This will effect a small number of VPS servers.

How are Customers Impacted?

These servers will be slow or unreachable during this time.

How often will we be updated?

N/A

Time to Resolution (ETA)

1.5 HRS

Incident Updates

N/A

Resolution Description

Services have been restored on Lvz5

Upcoming Nameserver Maintenance – March 19, 2015 – 10PM EDT – Resolved

Posted In: Maintenance — Mar 19th, 2015 at 9:56 am EST by IX: Angela A.
Shared services are affected
my.ixwebhosting.com affected

Incident Description:

In order to maintain quality service, our administrators are moving ns1.ixwebhosting.com and ns2.ixwebhosting.com off of physical machines and on to Virtual Machines. Control panel access will be switched off while the control panel database is being updated. This will only affect customers on control panel 1. You can find out what control panel you are located on by clicking on ‘Manage’ underneath your hosting account.

Which Customers are Impacted?

All customers on control panel 1.

How are Customers Impacted?

Control panel services will be down for 2-5 minutes.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 2-5 minutes

Incident Updates

  • 2015/3/19 10:00 PM EDT - Administrators have started maintenance on CP1

Resolution Description

Maintenance has now been completed and services restored for CP1.

Web1233 Maintenance – Resolved

Posted In: Maintenance — Mar 19th, 2015 at 5:10 am EST by IX: Antonio S.
Shared services are affected

Incident Description:

Web1233 will be down briefly for scheduled maintenance.

Which Customers are Impacted?

All customers on web1233

How are Customers Impacted?

Server may be unreachable

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

N/A

Resolution Description

Services have been restored on Web1233.

Network Maintenance – Resolved

Posted In: Maintenance — Mar 18th, 2015 at 4:30 pm EST by IX: Andrew Y.
Cloud services are affected
VPS services are affected
Shared services are affected

Incident Description:

Our systems administrators will be performing network maintenance Thursday March 19th, from 4AM to 4:15AM EDT. Due to redundancy of our routers, no downtime or degradation of services will be expected.

Which Customers are Impacted?

All customers

How are Customers Impacted?

We expect no downtime or interference

How often will we be updated?

We will provide an update at the time of completion

Time to Resolution (ETA)

30 minutes

Incident Updates

N/A

Resolution Description

Maintenance is complete.

Scheduled Maintenance – Cloud by IX Management Servers – Resolved

Posted In: Outage — Mar 18th, 2015 at 11:18 am EST by IX: Angela A.
Cloud services are affected

Incident Description:

On Thursday March 19th at 6AM EDT, our Cloud administrators will be performing maintenance to increase the available RAM and CPU cores available to both of our Cloud by IX (CloudStack) management servers.  This will provide several improvements including faster response to CloudIX changes from MCP and faster usage reporting.

Which Customers are Impacted?

All Cloud by IX customers.

How are Customers Impacted?

No downtime.

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

Maintenance is now complete.

 
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