Current Time: 15:26:04 EST
 

web1411 – WebShell Down – Resolved

Posted In: Outage — Jan 28th, 2015 at 5:51 pm EST by IX: Andrew Y.
Shared services are affected

Incident Description:

Our administrators have identified errors with web1411 that are causing the server to be unreachable. Issue was caused by synflood against 50.118.92.2 shared IP which has been blocked on our router for 4 hours.  We will keep this post updated with further information as we receive it from our administrators.

Which Customers are Impacted?

All customers on web1411.

How are Customers Impacted?

Services may be unavailable.

How often will we be updated?

4 hours.

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

Our administrators have removed the filter on shared IP.

Manage CP Issues – Resolved

Posted In: Outage — Jan 27th, 2015 at 11:47 am EST by IX: Angela A.
my.ixwebhosting.com affected

Incident Description:

We are experiencing slowness issues with Manage CP for the majority of our customers.

Which Customers are Impacted?

All customers trying to access manage CP.

How are Customers Impacted?

Customers will experience slowness via manage CP or an inability to manage their CP, altogether. Websites and other services are not affected.

How often will we be updated?

N/A    

Time to Resolution (ETA)

N/A

Incident Updates

  • 01/27/2015 1:20PM EST: Slowness is improving. However, we are still investigating this issue.

Resolution Description

N/A

IIS1007 Emergency Maintenance – Resolved

Posted In: Maintenance — Jan 25th, 2015 at 11:54 pm EST by IX: Kristopher G.
Shared services are affected

Incident Description:

Our administrators have taken IIS1007 down for emergency maintenance.

Which Customers are Impacted?

All customers on IIS1007

How are Customers Impacted?

Web services will be unavailable during this time.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

  • 2015/1/25 23:55 AM EST - Administrators are currently working on the server to reset the NIC.
  • 2015/1/26 12:44 AM EST - Administrators are still currently working on server. Extended ETA 1 hour.

Resolution Description

Services have now been restored.

IIS1027 – CHKDSK – Resolved

Posted In: Maintenance — Jan 25th, 2015 at 5:54 pm EST by IX: Alan M.
Shared services are affected

Incident Description:

IIS1027 has gone in to Check Disk after maintenance reboot. Currently at this time server will be unavailable until CHKDSK is complete.

Which Customers are Impacted?

All customers on IIS1027

How are Customers Impacted?

FTP and HTTP services are unavailable.

How often will we be updated?

N/A

Time to Resolution (ETA)

3 hours.

Incident Updates

N/A

Resolution Description

CHKDSK has now completed. All services are now restored.

IIS1007 – CHKDSK – Resolved

Posted In: Maintenance — Jan 23rd, 2015 at 9:19 pm EST by IX: Alan M.
Shared services are affected

Incident Description:

IIS1007 has gone in to Check Disk after maintenance reboot. Currently at this time server will be unavailable until CHKDSK is complete.

Which Customers are Impacted?

All customers on IIS1007

How are Customers Impacted?

FTP and HTTP services are unavailable.

How often will we be updated?

N/A

Time to Resolution (ETA)

1 hour.

Incident Updates

N/A

Resolution Description

CHKDSK has now completed. All services are now restored.

web1410 – Shared IP 50.118.108.2 – Resolved

Posted In: Security Issues — Jan 19th, 2015 at 4:51 am EST by IX: Kristopher G.
Shared services are affected

Incident Description:

We are experiencing irregular traffic on the following shared IPs:

web1410 – Shared IP 50.118.108.2

Our system administrators have initiated an IP filter. We will recheck incoming traffic when the filter expires.

Which Customers are Impacted?

All clients hosting websites using these shared IPs.

How are Customers Impacted?

Websites will be unavailable while IP is filtered.

How often will we be updated?

Once the current filter has expired.

Time to Resolution (ETA)

Once the current filter has expired.

Incident Updates

  • 2015/1/19 04:50 AM EST - Filter on shared IP has been active for 1 hour. Filter expires ETA 1 hour. Will evaluate once more when filter expires.
  • 2015/1/19 06:20 AM EST - Filter has been extended for 4 hours.
  • 2015/1/19 10:58 AM EST - Filter has been extended by 4 hours.
  • 2015/1/19 15:13 PM EST - Filter has been extended by 4 hours

Resolution Description

IP and web server are working properly

web258 – Shared IP 98.131.168.1 – Filtered – Resolved

Posted In: Security Issues — Jan 18th, 2015 at 4:46 pm EST by IX: Alan M.
Shared services are affected

Incident Description:

We are experiencing irregular traffic on the following shared IPs:

web258: 98.131.168.1

Our system administrators have initiated an IP filter. We will recheck incoming traffic when the filter expires.

Which Customers are Impacted?

All clients hosting websites using these shared IPs.

How are Customers Impacted?

Websites will be unavailable while IP is filtered.

How often will we be updated?

Once the current filter has expired.

Time to Resolution (ETA)

Once the current filter has expired.

Incident Updates

  • 1/18/2015 4:46 PM EST  - Filter has been placed for 4 hours.
  • 1/18/2015 10:38 PM EST  - Filter has been extended for an additional 4 hours.
  • 1/19/2015 04:51 AM EST - Current filter is due to expire shortly. Will re-evaluate once expired.
  • 1/19/2015 05:35 AM EST - Filter is extended 4 hours.
  • 1/19/2015 09:25 AM EST - Filter has been extended 4 hours.

Resolution Description

The IP address is no longer being filtered.

iis1024 – Urgent Maintenance – Resolved

Posted In: Outage — Jan 14th, 2015 at 1:55 pm EST by IX: Angela A.
Shared services are affected

Incident Description:

The server will be down for maintenance. Some services will be unreachable.

Which Customers are Impacted?

All customers on iis1024.

How are Customers Impacted?

Some services will be unreachable. Sites may be slow or unreachable.

How often will we be updated?

N/A

Time to Resolution (ETA)

~1 hour

Incident Updates

N/A

Resolution Description

Server is online. All services are available.

iis1024 – Urgent Maintenance – Resolved

Posted In: Outage — Jan 14th, 2015 at 11:00 am EST by IX: Angela A.
Shared services are affected

Incident Description:

This server is undergoing urgent maintenance and will be down during this time.

Which Customers are Impacted?

All customers on iis1024.

How are Customers Impacted?

Services will be inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

~30 minutes

Incident Updates

N/A

Resolution Description

Server is back up and running properly.

Cloud cPanel – Upgrades – Resolved

Posted In: Maintenance — Jan 13th, 2015 at 1:08 pm EST by IX: Samantha L.
Cloud services are affected

Incident Description:

Many cPanel accounts on the VDC servers are being upgraded.

Which Customers are Impacted?

All customers using cPanel on our Cloud VDC servers.

How are Customers Impacted?

Services may be slow.

How often will we be updated?

n/a

Time to Resolution (ETA)

n/a

Incident Updates

n/a

Resolution Description

All updates have now completed.

web409 – Maintenance – Resolved

Posted In: Outage — Jan 09th, 2015 at 3:00 pm EST by IX: Angela A.
Shared services are affected

Incident Description:

The drive on this particular web server has been replaced and is now going through a FSCK.

Which Customers are Impacted?

All customers using web409.

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

~1.5 hours

Incident Updates

1/9/2015 : 9:57 PM EST - Resolved.

Resolution Description

N/A

Mail1303 – FSCK – Resolved

Posted In: Maintenance — Jan 08th, 2015 at 11:01 pm EST by IX: Kristopher G.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).

Which Customers are Impacted?

All customers using mail1303.

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

3 hours

Incident Updates

  • 2015/1/9 12:30 AM EST - FSCK is still in progress. No percent available.
  • 2015/1/9 9:30 AM EST - FSCK is still in progress. 84.1% complete..
  • 2015/1/9 11:54 AM EST - FSCK is still in progress. Repairing filesystem right now.

Resolution Description

Server is back up and running properly. All services have returned to normal.

CloudIX Maintenance – Resolved

Posted In: Maintenance — Jan 06th, 2015 at 3:52 pm EST by IX: Andrew Y.
Cloud services are affected

Incident Description:

We will be performing system maintenance on January 8th, 2015 from 5AM to 6AM EST in order to upgrade our CloudIX hosting environment.

This upgrade will improve the stability of servers when they are stopped, started, rebooted, or destroyed. Customers may not be able to manage server resources in their IX control panels (my.ixwebhosting.com) during the maintenance.

All servers themselves and websites run on them will remain online and appear unaffected.

 

Which Customers are Impacted?

CloudIX Customers

How are Customers Impacted?

Customers may not be able to manage server resources from their my.ixwebhosting.com Dashboard

How often will we be updated?

An update will be provided once maintenance is complete.

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

Maintenance has been completed.

CP5 inaccessible – Resolved

Posted In: Outage — Jan 05th, 2015 at 9:19 am EST by IX: James M.
Shared services are affected

Incident Description:

CP5 is currently not accessible.   Our system admins are currently working to resolve this issue.

Which Customers are Impacted?

All customers on CP5

How are Customers Impacted?

Customers on CP5 will not be able to load their control panel.

How often will we be updated?

1hr

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

N/A

Linux server updates – Resolved

Posted In: Maintenance — Dec 30th, 2014 at 11:23 pm EST by IX: Antonio S.
Shared services are affected

Incident Description:

web300-web320 servers are going to be rebooted during next few hours due to security updates.

Which Customers are Impacted?

All Customers on web300-web320

How are Customers Impacted?

Accounts may be slow or unreachable.

How often will we be updated?

N/A

Time to Resolution (ETA)

15 minutes per server.

Incident Updates

N/A

Resolution Description

Updates are complete

 
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