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web412 – Maintenance – Resolved

Posted In: Outage — Feb 27th, 2015 at 10:10 am EST by IX: Angela A.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance.

Which Customers are Impacted?

All customers on web412.

How are Customers Impacted?

Services will be inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 1.5 hours

Incident Updates

  • 2/27/15 10:47AM EST - FSCK is being performed.

Resolution Description

Server is back online.

web261 – Maintenance – Resolved

Posted In: Outage — Feb 27th, 2015 at 8:09 am EST by IX: Angela A.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance.

Which Customers are Impacted?

All customers on web261.

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

~ 2-4 hours

Incident Updates

  • 2/27/15 8:33AM EST - Maintenance is 13% complete.
  • 2/27/15 9:46AM EST - Maintenance is 25% complete.

Resolution Description

Server is back online.

Web412 – FSCK – Resolved

Posted In: Maintenance — Feb 27th, 2015 at 12:04 am EST by IX: Antonio S.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).

Which Customers are Impacted?

All customers on Web412

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

2 hours

Incident Updates

N/A

Resolution Description

FSCK is complete and server is up

Web1232 – FSCK (File System Check) – Resolved

Posted In: Maintenance — Feb 26th, 2015 at 2:46 am EST by IX: Charles Smith
Shared services are affected

Incident Description:

Our administrators are currently performing maintenance on web1232. Currently the server is under File System Check(FSCK).

Which Customers are Impacted?

All customers on web1232

How are Customers Impacted?

Sites may be slow or unreachable

How often will we be updated?

n/a

Time to Resolution (ETA)

1-3 hours.

Incident Updates

2/26/15 - 05:12AM EST - Web1232 is still under fsck(File System Check). 2/26/15 - 07:04AM EST - Web1232 is still under FSCK. 2/26/15 - 09:15AM EST - FSCK ETA has been extended for ~2 hours.  

Resolution Description

Server is back online.

Web412 FSCK (File System Check) – Resolved

Posted In: Outage — Feb 23rd, 2015 at 6:02 pm EST by Greg Cook
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).

Which Customers are Impacted?

All customers using Web412

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

3 hours

Time to Resolution (ETA)

3 hours

Incident Updates

n/a

Resolution Description

Server is up.

VPS wvz10 reboot – Resolved

Posted In: Maintenance — Feb 23rd, 2015 at 7:28 am EST by IX: James M.
VPS services are affected

Incident Description:

wvz10 will be rebooted.  All containers on wvz10 will be inaccessible during reboot.

Which Customers are Impacted?

All VPS customers on wvz10

How are Customers Impacted?

All containers on wvz10 will be inaccessible during reboot.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

N/A

Resolution Description

Hardware node has been rebooted and all containers are running.

Web300 – FSCK (File System Check) – Resolved

Posted In: Maintenance — Feb 23rd, 2015 at 3:02 am EST by IX: Kristopher G.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).

Which Customers are Impacted?

All customers using web300

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

3 hours

Time to Resolution (ETA)

3 hours

Incident Updates

  • 2015/2/23 03:05 AM - FSCK is currently running on Web300

Resolution Description

FSCK is now complete and services have resumed back to normal functionality.

CP3 Maintenance – Resolved

Posted In: Maintenance — Feb 17th, 2015 at 10:07 pm EST by IX: KB Muhleman
Shared services are affected

Incident Description:

CP3 will be temporarily taken offline while some basic maintenance is being performed. This is standard maintenance that is expected to take about 30 minutes to complete.

Which Customers are Impacted?

All Customers on cp3

How are Customers Impacted?

Some customers websites on cp3 may be slow or unreachable

How often will we be updated?

N/A

Time to Resolution (ETA)

30 minutes

Incident Updates

The CP3 server is back online but the administrators are still testing

Resolution Description

Resolved

Web307 – FSCK – Resolved

Posted In: Maintenance — Feb 15th, 2015 at 7:55 am EST by IX: Alan M.
Shared services are affected

Incident Description:

Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).

Which Customers are Impacted?

All customers using web307

How are Customers Impacted?

Services may be slow or inaccessible.

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

2/15/15 - 12:20 PM EST - The FSCK is complete and the server is back online and functioning normally.

Resolution Description

N/A

web904 shared IP: 96.0.108.2 – Filtered – Resolved

Posted In: Outage — Feb 07th, 2015 at 12:59 am EST by IX: Kristopher G.
Shared services are affected

Incident Description:

We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

Which Customers are Impacted?

All customers hosting websites using this shared IP.

How are Customers Impacted?

Websites will be unavailable while IP is filtered.

How often will we be updated?

Once the current filter has expired.

Time to Resolution (ETA)

Once the current filter has expired.

Incident Updates

  • 2015/2/7 01:00 AM EST - Filter has been initiated for 4 hours.
  • 2015/2/7 05:00 AM EST - Filter has been extended 4 hours.
  • 2015/2/7 9:25 AM EST - Filter has been extended 2 hours.

Resolution Description

Filter has expired. No other unusual activity has been detected.

MYSQL not reachable – Resolved

Posted In: Outage — Feb 05th, 2015 at 7:02 am EST by IX: Antonio S.
Cloud services are affected
VPS services are affected

Incident Description:

CPanel recently updated to 11.48.0.8 version and after that update some mysql server stopped.  This is currently effecting cpanel globally and we are investigating the matter.

Which Customers are Impacted?

All customers that use mysql withing cpanel

How are Customers Impacted?

mysql services may be unreachable

How often will we be updated?

N/A

Time to Resolution (ETA)

N/A

Incident Updates

2015/5/2 7:00 AM EST - Administrators are currently investigating the matter. 2015/5/2 7:29  AM EST - All CloudIX servers have been checked and mysql is working 2015/5/2 8:23  AM EST - All Cloud servers on VDC1 have been checked and mysql is working 2015/5/2 9:51  AM EST  - We are currently working our way through VDC2 but have found no issues thus far.  

Resolution Description

We've checked all Cloud servers and ensured that MySql is running correctly.

CP1 – Maintenance – Resolved

Posted In: Maintenance — Feb 02nd, 2015 at 12:35 am EST by IX: Kristopher G.
Shared services are affected

Incident Description:

Our administrators identified an issue on CP1 and currently working to repair it. Services may be unavailable or slow during this time.

Which Customers are Impacted?

All customers on CP1

How are Customers Impacted?

Web and FTP services may be unavailable or slow

How often will we be updated?

2 hours

Time to Resolution (ETA)

2 hours

Incident Updates

  • 2015/2/2 12:35 AM EST - Administrators are working to bring the server back up currently.

Resolution Description

Administrators fixed the issues with CP1 and services restored. Thank you for your patience.

web1411 – WebShell Down – Resolved

Posted In: Outage — Jan 28th, 2015 at 5:51 pm EST by IX: Andrew Y.
Shared services are affected

Incident Description:

Our administrators have identified errors with web1411 that are causing the server to be unreachable. Issue was caused by synflood against 50.118.92.2 shared IP which has been blocked on our router for 4 hours.  We will keep this post updated with further information as we receive it from our administrators.

Which Customers are Impacted?

All customers on web1411.

How are Customers Impacted?

Services may be unavailable.

How often will we be updated?

4 hours.

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

Our administrators have removed the filter on shared IP.

Manage CP Issues – Resolved

Posted In: Outage — Jan 27th, 2015 at 11:47 am EST by IX: Angela A.
my.ixwebhosting.com affected

Incident Description:

We are experiencing slowness issues with Manage CP for the majority of our customers.

Which Customers are Impacted?

All customers trying to access manage CP.

How are Customers Impacted?

Customers will experience slowness via manage CP or an inability to manage their CP, altogether. Websites and other services are not affected.

How often will we be updated?

N/A    

Time to Resolution (ETA)

N/A

Incident Updates

  • 01/27/2015 1:20PM EST: Slowness is improving. However, we are still investigating this issue.

Resolution Description

N/A

IIS1007 Emergency Maintenance – Resolved

Posted In: Maintenance — Jan 25th, 2015 at 11:54 pm EST by IX: Kristopher G.
Shared services are affected

Incident Description:

Our administrators have taken IIS1007 down for emergency maintenance.

Which Customers are Impacted?

All customers on IIS1007

How are Customers Impacted?

Web services will be unavailable during this time.

How often will we be updated?

1 hour

Time to Resolution (ETA)

1 hour

Incident Updates

  • 2015/1/25 23:55 AM EST - Administrators are currently working on the server to reset the NIC.
  • 2015/1/26 12:44 AM EST - Administrators are still currently working on server. Extended ETA 1 hour.

Resolution Description

Services have now been restored.

 
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