Current Time: 15:26:04 EST
 

VPS Scheduled Maintenance

Posted In: Maintenance — Sep 29th, 2016 at 3:32 pm EDT by IX: Victoria Witten
VPS services are affected

Incident Description:

Our system administrators will be performing maintenance on our VPS storage servers to update firmware.  This maintenance will be done on the 6th of October from 3AM to 3:30AM EDT.  The VPS servers will remain up and operational during maintenance.

Which Customers are Impacted?

All clients on VPS servers.

How are Customers Impacted?

None.  Servers are expected to remain up and operational during maintenance.

How often will we be updated?

When completed.

Time to Resolution (ETA)

30 minutes.

Incident Updates

n/a

Resolution Description

n/a

web312 Webshell and FTP – down – Resolved

Posted In: Outage — Sep 29th, 2016 at 12:34 pm EDT by IX: Victoria Witten
Shared services are affected

Incident Description:

Webshell and FTP services on web312 are inaccessible due to a Distributed Denial of Service attack.   The ip address being targeted has been filtered.

Which Customers are Impacted?

All clients on web312.

How are Customers Impacted?

The file management tool Webshell and FTP services will be unavailable.

How often will we be updated?

When information is available.

Time to Resolution (ETA)

Filter will be checked hourly.

Incident Updates

  • 2016/09/30 12:30 AM EST  IP Filter has been reinitiated for 11 Hours
  • 2016/09/30 01:20 AM EST - IP Filter was removed and traffic has normalized.

Resolution Description

IP Filter was removed and traffic has normalized.

web415 – Maintenance – Resolved

Posted In: Maintenance — Sep 28th, 2016 at 7:34 am EDT by IX: John Richards
Shared services are affected

Incident Description:

web415 file system had fallen into read-only and cannot be restarted because of RAID being in an inoperable state. Our team will switch web415 over from a standard server to the virtual environment.  This change should provide greater stability and redundancy for customers on the server. During this time the web server will be offline due to read-only state.

Which Customers are Impacted?

All customers on web415

How are Customers Impacted?

Websites and services are offline due to read-only state

How often will we be updated?

n/a

Time to Resolution (ETA)

10 hours

Incident Updates

n/a

Resolution Description

All servers are up and running as normal.
 

Web505 – Maintenance – Complete

Posted In: Maintenance — Sep 26th, 2016 at 6:19 pm EDT by IX: Greg Cook
Shared services are affected

Incident Description:

On Wednesday, September 28th, at midnight (Tuesday night and Wednesday morning) we will switch Web505 over from a standard server to the virtual environment.  This change should provide greater stability and redundancy for customers on the server.
Data has already been copied over to the new environment and during maintenance the server will be temporarily offline as a final data copy is made.  The server is estimated to be offline up to 20 minutes.

 

Which Customers are Impacted?

All customers on Web505

How are Customers Impacted?

Websites and services will be unavailable

How often will we be updated?

20 minutes

Time to Resolution (ETA)

20 minutes

Incident Updates

  • 2016/09/27 12:00 AM ET - Maintenance has started

Resolution Description

Web505 has been switched to new virtual environment. All services have been restored.

web1426 shared IP 50.118.32.3 – Filtered – Resolved

Posted In: Outage — Sep 26th, 2016 at 3:40 am EDT by IX: Michael M.
Shared services are affected

Incident Description:

Our system administrators detected a Distributed Denial of Service attack (DDoS), launched against the shared IP address of web1426–50.118.32.3.

A DDoS is is an attempt to make a computer resource unavailable to its intended users. The way the attack is carried out varies as much as who is attacked and why. One common method of attack involves saturating the target (victim) machine with external communications requests. This creates so many false connections to the server, real attempts to connect cannot be completed. Because so many domains share an IP, it is not possible to determine which site the attack is directed at. In many cases, a temporary block is sufficient until the DOS attack passes, however, if the attack continues, the shared IP could remain blocked for an extended period of time.
In order to mitigate the attack and keep the server online, system administrators have temporarily filtered all connections to that IP address. This allows us to keep websites that are hosted on the dedicated IP addresses of web1426 online. Once the attack is over, we will remove the IP filter.

Which Customers are Impacted?

All customers with websites that use Web1426 shared IP. To check your IP, please click manage next to your hosting account, next click the Domains icon to see your list of domains and their assigned IP. If you need assistance, please contact support.

How are Customers Impacted?

All websites using the shared IP address of Web1104 are unavailable while the attack is being filtered.

How often will we be updated?

1 hour

Time to Resolution (ETA)

Once the current filter expires, traffic on this IP will be reassessed to determine if the DDoS has ended.

Incident Updates

N/A

Resolution Description

N/A

Web907 – FSCK(File System Check) – Resolved

Posted In: Outage — Sep 25th, 2016 at 3:52 pm EDT by IX: Greg Cook
Shared services are affected

Incident Description:

Web907 file system had fallen in to read only. The server is being restarted and is now doing a mandatory file system check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will not be working.

Which Customers are Impacted?

All customers on Web907

How are Customers Impacted?

All websites/FTP/control panel will not be reachable.

How often will we be updated?

As available

Time to Resolution (ETA)

2 hours from now

Incident Updates

  • 2016/25/09 11:00 EST : FSCK has reached 61%
  • 2016/25/09 11:21 EST : FSCK has reached 70%
  • 2016/26/09 1:38 am EST : FSCK is still in progress, and currently the phase 1B running which is scanning the disk for multiply-claimed blocks.
  • 2016/26/09 2:00 am EST: Current status of fsck: Pass 1C: Scanning directories for inodes with multiply-claimed blocks
  • 2016/26/09 3:00 am EST: The same stage of FSCK is still running and SA has increased the ETA to +2 hours from now
  • 2016/26/09 3:42 am EST: current phase is: Pass 1D: Reconciling multiply-claimed blocks
  • 2016/26/09 4:00 am EST -  Process is complete!

Resolution Description

n/a

Multiple Linux Servers Down – Resolved

Posted In: Outage — Sep 25th, 2016 at 12:33 pm EDT by IX: Victoria Witten
Shared services are affected

Incident Description:

Our System Administrators detected an issue with sites hosted on multiple Linux servers. The connection between the servers and their storage was briefly lost and, to protect the data, servers automatically went into a read-only state. These servers must now be systematically rebooted to return to normal service. No data loss is expected.

The following servers are back online:

mail1203, mail1312, mail1314, mail13120, mail1405, mail1408, mail1410, mail1418, mysql1305, mysql401, mysql514, mysql515, web1201, web1202, web1203, web1204, web1205, web1206, web1207, web1208, web1209, web1210, web1211, web1212, web1213, web1214, web1215, web1216, web1217, web1218, web1219, web1220, web1221, web1222, web1223, web1224, web1225, web1226, web1227, web1228, web1229, web1230, web1231, web1232, web1233, web1234, web1235, web1236, web1237, web1239, web1240, web1301, web1302, web1303, web1304, web1305, web1306, web1307, web1308, web1309, web1310, web1311, web1312, web1313, web1314, web1315, web1316, web1317, web1318, web1319, web1320, web1321, web1322, web1323, web1324, web1325, web1326, web1327, web1328, web1329, eb1330, web1331, web1332, web1333, web1334, web1335, web1336, web1337, web1238, web1239, web1401, web1402, web1403, web1404, web1405, web1406, web1407, web1408, web1409, web1410, eb1411, web1412, web1413, web1414, web1415, web1416, web1417, web1418, web1419, web1420, web1421, web1422, web1423, web1424, web1425, web1426, web1427, web1428, web1428, web1430, web1431, web1432, web1433, web1434, web1435, web1436, web1437, web1438, web1439, web1440, web305, web311, web312, web320, web512, web521

The following servers are currently in reboot:

 

The following servers are currently running FSCK (File System Consistency Check):

 

The following servers are in Read Only mode:

Which Customers are Impacted?

All customers on mentioned servers

How are Customers Impacted?

Website, email and database services may appear unavailable.

How often will we be updated?

As information is available.

Time to Resolution (ETA)

Will be provided as it becomes available

Incident Updates

Please see 'Incident Description' for updates.

Resolution Description

All servers are up and running as normal.

iis1300 – Webshell Down -Resolved

Posted In: Outage — Sep 20th, 2016 at 6:34 am EDT by IX: Jason H.

Incident Description:

Our administrators are investigating an internal issue with Webshell on this server. During this time, Webshell will not be accessible but all other services will be up.

Which Customers are Impacted?

All customers on iis1300 using Webshell.

How are Customers Impacted?

Webshell will be unavailable.

How often will we be updated?

30 minutes

Time to Resolution (ETA)

30 minutes

Incident Updates

N/A

Resolution Description

Configuration files for system php ave been corrected and all services resumed.

Live Chat – Maintenance – Resolved

Posted In: Maintenance — Sep 19th, 2016 at 8:44 am EDT by IX: Victoria Witten
Chat support is affected

Incident Description:

Live chat will be unavailable while our upstream provider for chat services performs maintenance.  We expect this to take 30 minutes and will be performed from 8:45  AM EDT through 9:15 AM EDT.

Which Customers are Impacted?

Customers using our online chat support.

How are Customers Impacted?

Online chat support will not be available.

How often will we be updated?

As available.

Time to Resolution (ETA)

30 minutes.

Incident Updates

  • Our upstream provide has informed us that maintenance has been extended until 10AM EDT
  • Maintenance has been completed.

Resolution Description

n/a

Live Chat Down – Resolved

Posted In: Outage — Sep 19th, 2016 at 6:23 am EDT by IX: Jason H.
Chat support is affected

Incident Description:

Our live chat provider is currently experiencing some difficulties. We will be updating this page as information becomes available.

Which Customers are Impacted?

All customer who use live chat.

How are Customers Impacted?

Chat will be unavailable

How often will we be updated?

An update period is currently pending.

Time to Resolution (ETA)

An ETA is not currently available.

Incident Updates

n/a

Resolution Description

The issue has been resolved.

Multiple Linux Servers Down- Resolved

Posted In: Outage — Sep 16th, 2016 at 4:26 pm EDT by IX: Kevin N.
Shared services are affected

Incident Description:

Our System Administrators detected an issue with sites hosted on multiple Linux servers. The connection between the servers and their storage was briefly lost and, to protect the data, servers automatically went into a read-only state. These servers must now be systematically rebooted to return to normal service. No data loss is expected.

The following servers have been rebooted and are functioning normally:

mail1003, mail1016, mail1203, mail300, mail312, mail402, mail501, mail504, mail510, mail907, mail911, mail912, mail913, mail917, mysql919, mysql1126, mysql1127, mysql1128, pgsqlcp6, pgsqlcp8, web1001, web1002, web1003, web1004, web1005, web1006, web1007, web1008, web1009, web1010, web1011, web1012, web1013, web1014, web1015, web1016, web1017, web1018, web1019, web1020, web1021, web1022, web1023, web1024, web1025, web1026, web1027, web1028, web1029, web1030, web1101, web1102, web1103, web1104, web1105, web1106, web1107, web1108, web1109, web1110, web1111, web1112, web1113, web1114, web1115, web1116, web1117, web1118, web1119, web1120, web1121, web1122, web1123, web1124, web1125, web1126, web1127, web1128, web1129, web1130, web1131, web1132, web1133, web1134, web1135, web1136, web1137, web1138, web1139, web1140, web300, web301, web302, web303, web304, web305, web306, web307, web308, web309, web310, web311, web312, web313, web314, web315, web316, web317, web407, web412, web421, web519, web520, web530, web601, web602, web901, web902, web903, web904, web905, web906, web907, web908, web909, web910, web911, web912, web913, web914, web915, web916, web917, web918, web919, web920, web921, web922, web923, web924, web925, web926, web927, web928, web929, web930, web931, web932, web933, web934, web935, web936, web937, web938, web940, web941, web942, web943, web944, web945, web946, web947, web948, Webmail2, web939

The following servers are in the process or rebooting:

The following servers are under FSCK and which was triggered by the Operating System and must be completed before the reboot can continue:

The following servers are currently in Read Only state and require a reboot:

More information will be provided in the updates section below as it becomes available.

Which Customers are Impacted?

All customers on mentioned servers

How are Customers Impacted?

Website, email and database services may appear unavailable.

How often will we be updated?

Matter is now resolved.

Time to Resolution (ETA)

Will be provided as it becomes available.

Incident Updates

2016-09-17 5:31PM EDT: 19 servers up, 3 rebooting, 149 in R/O status
  • 2016-09-17 5:45PM EDT: 20 up, 4 rebooting, and 147 in R/O status
  • 2016-09-16 6:00PM EDT: 21 up, 7 rebooting, and 143 in R/O status
  • 2016-09-16 7:00PM EDT: 27 up, 7 rebooting, and 137 in R/O status
  • 2016-09-16 8:00PM EDT: 28 up, 9 rebooting, and 134 in R/O status
  • 2016-09-16 8:02PM EDT: The progress of bringing up servers is rather slow because RAID is reconstructing which degrades the performance of the member, thus resulting in less amount of machines being brought up during a period of time.Current rebuild progress is 23%, we expect the rebuild to finish during next 8 hours.
  • 2016-09-16 9:00PM EDT: 30 up, 7 rebooting, and 134 in R/O status
  • 2016-09-16 9:30PM EDT: 31 up, 4 rebooting, and 113 in R/O status
  • 2016-09-16 9:45 PM EDT: 34 up, 4 rebooting, 22 under FSCK, and 111 in R/O status - Please note the additional FSCK status in the description above. 
  • 2016-09-16 11:07 PM EDT: 48 up, 5 rebooting, 20 under FSCK, and 98 in R/O status. The SAN RAID rebuild currently at 38%
  • 2016-09-16 11:24 PM EDT: 52 up, 4 rebooting, 22 under FSCK, and 92 in R/O status. The SAN RAID rebuild currently at 39%
  • 2016-09-16 11:38 PM EDT: 51 up, 4 rebooting, 20 under FSCK, and 89 in R/O status. The SAN RAID rebuild currently at 40%
  • 2016-09-17 12:09 AM EDT: 55 up, 3 rebooting, 19 under FSCK, and 87 in R/O status. The SAN RAID rebuild currently at 42%
  • 2016-09-17 12:29 AM EDT: 59 up, 3 rebooting, 16 under FSCK, and 86 in R/O status. The SAN RAID rebuild currently at 44%
  • 2016-09-17 1:03 AM EDT: 60 up, 4 rebooting, 16 under FSCK, and 84 in R/O status. The SAN RAID rebuild currently at 46%
  • 2016-09-17 1:29 AM EDT: 62 up, 3 rebooting, 17 under FSCK, and 85 in R/O status. The SAN RAID rebuild currently at 49%
  • 2016-09-17 1:54 AM EDT: 69 up, 2 rebooting, 14 under FSCK, and 82 in R/O status. The SAN RAID rebuild currently at 50%
  • 2016-09-17 2:22 AM EDT: 71 up, 5 rebooting, 14 under FSCK, and 79 in R/O status. The SAN RAID rebuild currently at 52%
  • 2016-09-17 2:36 AM EDT: 71 up, 6 rebooting, 13 under FSCK, and 75 in R/O status. The SAN RAID rebuild currently at 53%
  • 2016-09-17 2:47 AM EDT: 75 up, 6 rebooting, 10 under FSCK, and 74 in R/O status. The SAN RAID rebuild currently at 55%
  • 2016-09-17 3:37 AM EDT: 82 up, 5 rebooting, 10 under FSCK, and 68 in R/O status. The SAN RAID rebuild currently at 58%
  • 2016-09-17 4:34 AM EDT: 91 up, 4 rebooting, 14 under FSCK, and 56 in R/O status. The SAN RAID rebuild currently at 62%
  • 2016-09-17 5:24 AM EDT: 95 up, 3 rebooting, 20 under FSCK, and 47 in R/O status. The SAN RAID rebuild currently at 66%
  • 2016-09-17 5:50 AM EDT: 98 up, 3 rebooting, 21 under FSCK, and 43 in R/O status. The SAN RAID rebuild currently at 67%
  • 2016-09-17 6:43 AM EDT: 105 up, 2 rebooting, 18 under FSCK, and 40 in R/O status. The SAN RAID rebuild currently at 71%
  • 2016-09-17 7:45 AM EDT:  109 up, 3 rebooting, 18 under FSCK, and 35 in R/O status. The SAN RAID rebuild currently at 71%
  • 2016-09-17 8:23 AM EDT: 113 up, 3 rebooting, 18 under FSCK, and 31 in R/O status. The SAN RAID rebuild currently at 71%
  • 2016-09-17 9:00 AM EDT:  124 up, 3 rebooting, 9 under FSCK, and 29 in R/O status. The SAN RAID rebuild currently at 71%
  • 2016-09-17 9:40 AM EDT: 130 up, 3 rebooting, 5 under FSCK, and 27 in R/O status. The SAN RAID rebuild currently at 71%
  • 2016-09-17 10:00 AM EDT: 134 up, 5 rebooting, 2 under FSCK, and 24 in R/O status. The SAN RAID rebuild currently at 71%
  • 2016-09-17 10:30 AM EDT: 137 up, 5 rebooting, 2 under FSCK, and 21 in R/O status. The SAN RAID rebuild is complete.
  • 2016-09-17 11:20 AM EDT: 145 up, 7 rebooting, 0 under FSCK, and 13 in R/O status.
  • 2016-09-17 12:00 PM EDT: 148 up, 8 rebooting, 0 under FSCK, and 9 in R/O status.
  • 2016-09-17 12:45 PM EDT: 153 up, 6 rebooting, 2 under FSCK, and 4 in R/O status.
  • 2016-09-17 1:30 PM EDT: 158 up, 2 rebooting, 5 under FSCK, and 0 in R/O status.
  • 2016-09-17 2:00 PM EDT: 158 up, 0 rebooting, 7 under FSCK, and 0 in R/O status.
  • 2016-09-17 2:32 PM EDT: 159 up, 0 rebooting, 6 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 3:26 PM EDT: 159 up, 0 rebooting, 6 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 4:28 PM EDT: 162 up, 0 rebooting, 3 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 5:29 PM EDT: 162 up, 0 rebooting, 3 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 6:05 PM EDT: 162 up, 0 rebooting, 3 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 7:01 PM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 7:54 PM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 8:56 PM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 9:56 AM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 10:00 PM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-17 11:00PM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-18 12:00 AM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-18 1:00 AM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-18 2:00 AM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-18 3:00 AM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-18 4:00 AM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-18 5:00 AM EDT: 164 up, 0 rebooting, 1 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%
  • 2016-09-18 5:51 AM EDT: 165 up, 0 rebooting, 0 under FSCK, and 0 in R/O status. The SAN RAID rebuild currently at 100%. 

Resolution Description

All services for previously affected servers has been restored.

Live Chat Maintenance – Resolved

Posted In: Maintenance — Sep 14th, 2016 at 12:39 pm EDT by IX: KB Muhleman
Chat support is affected

Incident Description:

Our live chat provider is planning an infrastructure maintenance that will Start at 9:00 pm EST Saturday, 17 Sep and end at 9:00 am EST Sunday, 18 Sep

At the beginning and the end of maintenance, customers may experience chat slowness or disconnection. Ticket and phone support will remain fully operational throughout this maintenance.

Which Customers are Impacted?

All customers using Live Chat.

How are Customers Impacted?

At the beginning and end of the 12 hour time period, customers may experience chat slowness or disconnection. Our provider reports that service will be normal throughout the remainder of the maintenance window. If chats are disconnected, most can be resumed after a refresh.

How often will we be updated?

At the end of maintenance

Time to Resolution (ETA)

12 hours

Incident Updates

  • 2016-09-18 9:25 AM EDT - Maintenance has been extended for one hour.
  • 2016-09-18 11:00 AM EDT- Maintenance has been completed.

Resolution Description

N/A

DDoS (Distributed Denial of Service) attack shared IP 173.83.53.2 – Filtered -Resolved

Posted In: Outage — Sep 10th, 2016 at 1:04 pm EDT by IX: Victoria Witten
Shared services are affected

Incident Description:

Our system administrators detected a large amount of connections to the shared IP 173.83.53.2 on Web601.  The IP address has been filtered.

2016/09/10 10:50 PM,  the server fell into a read-only state and has been restarted.  The server is going through a mandatory File System Check and will be unavailable.  The websites and will be unavailable at this time.

2016/09/10 10:50 PM , the server is back to normal. 173.83.53.2 has been blocked for another 4 hours due to enormous load caused to Web601.

Which Customers are Impacted?

Websites on web601 that use the 173.83.53.2 shared IP.

How are Customers Impacted?

Websites on web601 that use the 173.83.53.2 shared IP will not be accessible.

How often will we be updated?

As available.

Time to Resolution (ETA)

Until current filter expires.

Incident Updates

  • 2016/09/10 04:27 ET -Filter has been extended 2 hours.
  • 2016/09/10 07:10 ET -Filter has been extended 1 hour.
  • 2016/09/10 07:10 ET -Server has fallen into read-only state.  The server has been rebooted and running a mandatory File System Check.  During this time the server will be unavailable.  Websites hosted on this server will not be online.
  • 2016/09/10 08:36 ET -FSCK is at 44%
  • 2016/09/10 09:46 ET -FSCK is at 80%
  • 2016/09/11 03:44  ET - Filter has been extended for 4 more hours
  • 2016/09/11 7:13 ET - Filter has been extended for 4 more hours.
  • 2016/09/11 11:25 ET - Filter has been extended for 3 more hours.
  • 2016/09/11 14:45 ET - Filter has been extended for 3 more hours.
  • 2016/09/11 18:00 ET - Filter has been extended for 4 more hours.

Resolution Description

The filter has been removed and traffic has returned to normal.

web1104 shared IP: 50.6.1.2 – Filtered – Resolved

Posted In: Outage — Sep 03rd, 2016 at 1:05 am EDT by IX: Kristopher G.
Shared services are affected

Incident Description:

Our system administrators detected a large amount of connections to the shared IP 50.6.1.2 on Web1104 and has been filtered.

Which Customers are Impacted?

All customers with websites that use Web1104 shared IP. To check your IP, please click manage next to your hosting account, next click the Domains icon to see your list of domains and their assigned IP. If you need assistance, please contact support.

How are Customers Impacted?

All websites using the shared IP address of Web1104 are unavailable while the attack is being filtered.

How often will we be updated?

Until current filter expires.

Time to Resolution (ETA)

Until current filter expires.

Incident Updates

  • 2016/09/03 01:06 ET - Current filter is due to expire in 1 hour.
  • 2016/09/03 02:23 ET - Filter has been extended 2 hours.
  • 2016/09/03 04:41 ET - Filter has been extended 2 hours.
  • 2016/09/03 06:55 ET - Filter has been extended 3 hours.
  • 2016/09/03 10:19 ET -  Filter has been extended 1 hours.
  • 2016/09/03 11:35 ET -  Filter has been extended 3 hours.
  • 2016/09/03 02:45 ET -  Filter has been extended 3 hours.
  • 2016/09/03 05:45 ET -  Filter has been extended 1 hours.
  • 2016/09/03 07:30 ET -  Filter has been extended 1 hours.
  • 2016/09/03 09:10 ET -  Filter has been extended 3 hours.
  • 2016/09/04 12:00 ET -Filter has been extended 1 hour.
  • 2016/09/04 03:46 ET -Filter has been extended 6 hours.
  • 2016/09/04 10:25 ET - The filter has been lifted and shared IP is working as normal again.

Resolution Description

N/A

mail1401 is Being Rebooted – Resolved

Posted In: Outage — Sep 02nd, 2016 at 4:14 pm EDT by IX: Daren H.
Shared services are affected

Incident Description:

Mail1401 server was found in a hung state.  We are in the process of rebooting it and it will be up in about 40 minutes.

Which Customers are Impacted?

Any customer with mail on mail1401

How are Customers Impacted?

N/A

How often will we be updated?

N/A

Time to Resolution (ETA)

40 Minutes

Incident Updates

N/A

Resolution Description

Server was rebooted

 
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