Archive for May, 2012

• 26 May 2009 8:08 pm

  iis403 control panel/ftp service

  Hello all, Server iis403 control panel and ftp service is currently unavailable. This server experienced RAID card issue approximately 24hrs ago. With are monitoring software we were able to catch it and start a recreation server. No data has been lost or is expected to be lost. Unfortunately some of the steps involved with this [...]

  posted in Outage by IX: Customer Relations

• 18 May 2009 6:32 pm

  Spamguard Delivery

  Hi, Currently we have an issue affecting customers with SpamGuard that prevents them from receiving email.  We do not yet know the cause, so we are working to pinpoint it and then work to resolution. At present, there is no ETA. We will update you as soon as we know more and apologize for any [...]

  posted in Product Issues by johann

• 18 May 2009 12:27 pm

  web255 down

  Hello, During the night web255 died. This particular machine has been up and running without problems since early 2006, and it was only shut down once, when we moved all the servers from our KY datacenter to the new OH location. During last night, a phisical part of the server died, and the server went [...]

  posted in Outage by IX: Tiberiu Ungureanu

• 17 May 2009 9:33 pm

  Minimal Downtime in the Middle of the Night

  Hello! Late tonight (well, technically tomorrow morning), 5 racks of servers will be moved about 10 feet to create space for new hardware. This should equal a half hour or less of downtime and we’ll work to keep that estimate true. This move will be taking place between 1 AM and 2AM EST, May 18th. [...]

  posted in Outage by admin

• 17 May 2009 1:45 pm

  iis309 went to sleep

  Hello, It appears we have some issues with IIS309. The server has been down for over 20 minutes. We’re aware of the situation, and we’re working on it. We will keep you posted. Update @14:144 Server is back online. However, it has the same hardware as old web405 and it acts the same as old [...]

  posted in Outage by IX: Tiberiu Ungureanu

• 14 May 2009 3:06 pm

  web405 is temperamental…

  Hello all, Web405 required emergency maintenance after giving us some slowness issues and then having the nerve to have RAID card issues. Because of our past experience with RAID issues on this server, we decided to just rebuild the RAID card entirely. This means about 3 to 5 hours before it’s back online, though we [...]

  posted in Outage by admin

• 14 May 2009 2:43 pm

  iis409 Down!

  Hello all, Server iis409 is currently down.  All of the content is in the process of being copied and the server will be fully recreated and back up in, what Anton calls an “optimistic estimate” of 4.5 hours.  We know that this is long and we apologize.  We’re all scrambling to make this server right [...]

  posted in Outage by admin