Archive for May, 2012

• 30 Jul 2009 11:16 pm

  CP8 under maintenance until 3.30am

  Hello. For the next 4 hours, cp8 will be under maintenance. We are performing a yearly database tuning which will render cp8 very slow. Depending on multiple factors, the maintenance may be shorter. Update @1.42am: Maintenance is finished, CP8 users should experience a faster load time (even faster than before maintenance I mean) /tibi

  posted in Other Issues by IX: Tiberiu Ungureanu

• 27 Jul 2009 2:08 pm

  High queue on mail502 and mail504

  We are currently experiencing a large queue of messages waiting to be delivered on mail502 (approx 4000 messages in queue) and mail504 (approx 9000 messages in queue). Such large queues are not normal and don’t happen frequently, but when they do your mail gets delayed (so it might take up to an hour until an [...]

  posted in Outage by IX: Tiberiu Ungureanu

• 22 Jul 2009 4:35 pm

  Web261 down

  We have some filesystem issues with web261. They are worse than we hoped, but we believe we will be able to get the server back online in about 2 hours. Thank you for your patience. Update @5.49pm: The server is back online

  posted in Outage by IX: Tiberiu Ungureanu

• 22 Jul 2009 11:14 am

  FTPs – your wish is our task!

  Many of you have requested we implement FTPs as a method to transfer files because you were not satisfied with the way regular FTP transmits usernames and passwords in clear-text. Before I go forward, I have to explain why this supposedly easy-to-accomplish task takes us so much time: the hosting platform we’re using (H-Sphere) is [...]

  posted in Awesome! by IX: Tiberiu Ungureanu

• 15 Jul 2009 4:01 pm

  FTP Security Improvements: Read here how!

  As I promised you a couple of weeks ago, our sysadmin team imlemented mod_wrap2 module in our FTP server. The purpose of this module is to allow you, the users, to create whitelists or blacklists for IP addresses, meaning you will be able to say “only this IP addresses are allowed to ftp into my [...]

  posted in Awesome! by IX: Tiberiu Ungureanu

• 08 Jul 2009 1:34 pm

  Password changes on web318… impossible at the moment.

  If your site is hosted on web318, and you want to add an ftp user or change a password for an existing ftp user, you’ll probably get an error message that says “Internal Error, Tech Support Was Notified”. Don’t be scared! Upon a regular security audit, I found a possible problem, something with the same [...]

  posted in Outage by IX: Tiberiu Ungureanu

• 08 Jul 2009 12:33 pm

  Can’t reach your site? Have Verizon?

  Hello all! We have received several calls about the fact that many of our customers using Verizon as ther internet provider are unable to access their websites. Brad from our call center in Kentucky has provided us with this snippet from the Verizon forums: “This has been happening the past few hours for all customers [...]

  posted in Outage by admin

• 03 Jul 2009 11:43 am

  Payment Gateway down

  We have received news that authorize.net had a fire, in their data center, about 5 hours ago.  IXWebhosting uses authorize.net as our payment gateway to process orders, renewals, and payments.  Unfortunately, the fire means that we are unable to process any payments to us. We are in contact with the authorize.net but we do not [...]

  posted in Other Issues by IX: Amanda