Incident Description:
We have RAID issues on IIS502. One drive died in the raid5 configuration, and we noticed the card didn’t start recreation on the spare drive. We have replaced the RAID controller, and this didn’t help either. Then we replaced the spare drive with another drive, but still no luck.
We didn’t lose hope on existing IIS502 yet, but we have already started recreation of the server, as if it would be completely dead. It will take probably up to 48 hours to recreate IIS502 completely, and we hope we will be able to bring the old IIS502 back to life way before that. We expect no data loss, as we can still access the data from old IIS502. Just in case that fails, we have 5 days-old backups.
We will update you as soon as we gather more data.
Update @ 2:43am EST – We are currently in the IP recreation phase of this process. We will continue to update with new information as it comes. – Anthony
Update @ 9:20am EST – Content copy is in progress, ETA of ~20 hours.
Update @ 9/23/08 6:10am EST - IIS502 recreation has now completed. – Anthony
Mukul says:
It is already 18 hours since the server is down.
Kindly update the status.
Thanks,
Mukul
Link | Posted at 11:34 pm EST
Sam says:
This is the second time in one month that this server is down. First time, 3 1/2 days to get it back up and then no backup and sites reconfigured incorrectly. Totally unacceptable. What happened to the 99.9% uptime guarantee? They have not offered one cent of compensation.
Link | Posted at 12:37 am EST