Incident Description:
Hello,
We are currently having issues with all cp9 services. This includes all web, mail and mysql servers. You will experience very slow or no service at all. We have no ETA at this time but we’ll update the blog every 30 minutes to keep you updated.
Regards,
David Stuard
System Administrator
UPDATE @ 9:32
The servers and services are still down. We have called in extra help and are trying to get the services back to normal as quick as possible. We will keep you posted on the progress.
UPDATE @ 9:56
We are still experiencing an outage with cp9. We are currently having issues with our storage for the cp9 servers. We are working on the issue and right know we don’t have an eta. Will update you when we have more information. – Lucas
UPDATE @10:19pm
The problems we are experiencing are really serious. We have a 6hour-guaranteed-repair contract with HP which has been activated about 1 hour ago. We will keep you updated – Tiberiu Ungureanu
UPDATE @11:11pm
We are still working on the problem. HP has dispatched several field engineers, and we are trying to get things up as fast as possible. We take all the precautions necessary to avoid any kind of data loss. – Tiberiu Ungureanu
UPDATE @12:03am
The HP engineers are on site (they have been for a while) and they are working on the SAN. They are also in conference with highest level engineers (we woke up several people). We still don’t have an ETA, but we hope this won’t last much longer — Tiberiu Ungureanu
UPDATE @12.29am
The SAN is coming back up. The preliminary tests show 100% data integrity. We will update you shortly
UPDATE @12.46am
The SAN is back up. We are now bringing up the servers. To avoid having sites giving errors (like ‘cannot connect to database’) we will try to bring the servers up in the order Databases – Web servers – Mail servers. We will keep you updated. Current estimated uptime for everything is 3.45am
UPDATE @1:40am
We are still bringing up the servers right now. The new eta for all cp9 machines and services to be back up is 2:30 am. – Lucas
UPDATE @2:41am
All machines and services are now back online. This issue was caused by a faulty array controller in our EVA 8400 that is used for our storage on cp9. – Lucas
Don Asumu says:
This is unfortunately becoming a “feature” of ixwebhosting. You guys really need to to get your act together and start becoming more reliable.
Link | Posted at 9:13 pm EST
Kenton Ross says:
I was on NS 5&6 for 7 years without a glitch. Upgraded 2 months ago to CP9 NS 17&18? This is the 3rd outage. Some progress.
Link | Posted at 9:19 pm EST
FLOW says:
wow!! for real this is now getting of hands…. def moving to a new hosting service
Link | Posted at 9:22 pm EST
Stepen says:
i am very sad my website doesnot open after 31 days i paid ,and what is the matter with the support representative on the email from your ixwebshoting CEO
Link | Posted at 9:23 pm EST
Charles Thompson says:
This will be the the last time. I am moving me and my clients off your servers
Link | Posted at 9:24 pm EST
vcp-410 says:
We have no ETA at this time but we’ll update the blog every 30 minutes to keep you updated???????????????????
Link | Posted at 9:24 pm EST
Syed says:
Yes, you are right, they even don’t have monitoring system to check if there serves are up. When we(customers) report they wakeup and work on the issue
I have subscribed to some service to keep track of server status
Please see http://demo.discoverhyderabad.com/ixdown.jpg
their servers went Down 8 times in last couple of months which is so sad and they claim to guarantee 99.9% uptime
Unhappy Ix Customer
Link | Posted at 9:24 pm EST
Sharon says:
Same here, I am fed up with this, nothing but problems since switching to this CP9 a few months ago. They are costing me a lot of money with these outages. I will be switching web hosting companies ASAP
Link | Posted at 9:31 pm EST
Lynda says:
Give them a chance – I’m sure they’ll fix it guys – you know they have awesome customer service!
I am just curious though, any of you web pros concerned about IX teaching clients about web design and SEO in the new year?
Link | Posted at 9:41 pm EST
IX: Tiberiu Ungureanu says:
hello all.
All level 4 sysadmins are here, we will get this fixed asap.
Link | Posted at 9:41 pm EST
Charles Thompson says:
I see ixwebhosting.com has no issues
Link | Posted at 9:47 pm EST
Tonya Pruitt says:
Thanks guys for letting us know and keeping us informed.
I’ve been a lifetime customer and know you are doing what you can to keep us live and online.. but issues come that are not foreseen.
Have a great weekend even through all the headaches of techie life.
Link | Posted at 9:47 pm EST
shuxiong says:
I have appeared 15 times in one month can not be the same server, most of the time is one hour of 2 times, did not mean that guarantee 99.9% server available? Now is probably only about 90% is available, I am very sad! I hope you can solve the problem as quickly as possible, do not let these customers disappointed!
Link | Posted at 9:53 pm EST
abdallah says:
how long would it take??
Link | Posted at 9:53 pm EST
IX: Tiberiu Ungureanu says:
i try to keep all the blogs updated, while Matthew, Yuriy, Lucas, Phillip, Rick any myself are trying to bring everything up as fast as possible. You can also contact me via ICQ (20939513), Yahoo (tb_bloom), Skype (tiberiu.ungureanu).
Link | Posted at 9:53 pm EST
农村娃 says:
郁闷，怎么这样啊··，速度也慢，要求你把机房换到靠海岸边，China访问快。看得懂不？
Link | Posted at 9:54 pm EST
Steven Toughill says:
This server seems to be a real issue I have been using HE for many years with out a problem but this year being on CP9 I’m having nothing but issues. Come on can we get it together, I’ve got things to do. I need the reliability I’ve come to expect especially if I am going to expand this year and start eCommerce.
Link | Posted at 9:55 pm EST
Ben Rigsby says:
This happens ALL the time seemingly. We should be getting HEAVY discounts on all effected accounts. Seriously, you guys need to take the time and resources to get a permanent fix to this issue.
Link | Posted at 9:56 pm EST
FLOW says:
yeah awesome customer service!! but what do you do with good customer service when this issue is always going on!!! what? tell people like me OH! no worries it should be up and running and 20 minutes… NOOOT!!! then you call again after one hour and they give you another 20 minutes.
Link | Posted at 9:57 pm EST
Nottageek says:
You lie about uptime, you don’t give refunds. You therefore have zero incentive to spend to fix this properly. The only thing that could make this worse are the asinine emails your CEO sends out. He doesn’t seem to understand that “driving business” to a dead website is fatal to our credibility. Get the basics right, THEN write your “Awesome!” bs mails.
Link | Posted at 10:01 pm EST
Derek Hsu says:
Do you know how many times do I encounter this problems when I started to use your service? 13 times. Great service level.
Link | Posted at 10:08 pm EST
Ryan says:
This is costing me money by the minute. Im getting pretty sick and tired of this being a constant problem with IX.
Link | Posted at 10:08 pm EST
Ryan says:
On another note, I hope every single person here will take up IX on their 99.9% uptime guarantee. What a joke that is.
Link | Posted at 10:11 pm EST
FLOW says:
Come ooooon!!!!!! IM LOSING MONEY
Link | Posted at 10:11 pm EST
ruixin tang says:
why it happen so many time?
Link | Posted at 10:11 pm EST
David says:
Just spent 10 minutes on live chat trying to solve a problem with my password – chat host said she could send my password to me via email – “no” I said – “my email is down” – “I just need you to confirm that the password is still correct so that I can see if the problem is at my end or yours!” ….. “can’t do” says the chat host – “security issues bla bla” …. Never bothered telling me it was ix’s fault all along – Us Aussies call people like this dickheads!
Link | Posted at 10:12 pm EST
Tom says:
First I get annoying messages from their CEO, now they take my business offline!
Link | Posted at 10:13 pm EST
Doug says:
At least they let us vent! Kinda surprised they allow all this chat about the server being down. I’ve had problems too but I do like the short wait and help from the tech people.
Link | Posted at 10:17 pm EST
Bosch says:
The stability of your webserver is so terrible!!!
It’s too bad to tolerate at all!
Where is your CEO and where is his “support representative”???
It is really TMD CaoDan!!!
Link | Posted at 10:20 pm EST
IX: Tiberiu Ungureanu says:
@Doug: We are not going to hide our problems. We are open about them, and you have in the comments up all my contacts (the only one that you don’t have is my direct phone number – that rings on my desk: 614-534-1969).
Link | Posted at 10:20 pm EST
FLOW says:
Well everybody officially I just sign up for a new hosting account… BYYYYE EVERY BODY…. OH! AND IX WEB WILL HAVE TO RE INVERSE MY MONEY, UL SEE, BLA BLA BLA TEAM representative EMAIL I GOT LAST TIME
Link | Posted at 10:24 pm EST
FOZOE BLOG says:
as quick as possible
Link | Posted at 10:24 pm EST
Ryan says:
So what can all of us who are suffering from this expect to get as compensation?
After all, you have a 99.9% up-time guarantee. A lot of us are losing money, and the rest are all inconvenienced. Why should we continue to pay for this kind of service?
Link | Posted at 10:25 pm EST
abhiram says:
Yes this is becoming a “feature” of ixwebhosting… this is 3rd time in this month iam fcaing this problem….what the hell is this….
Link | Posted at 10:28 pm EST
Concasseur says:
waiting…..
Link | Posted at 10:31 pm EST
Golojap says:
Flow, where did you sign up ?
Link | Posted at 10:31 pm EST
Tom says:
Where is the back up solution? Is it used only for their own website so they can get more registrations?
Link | Posted at 10:32 pm EST
Bosch says:
大过节的老整这事真是操蛋啊！
还让不然人活了！
Link | Posted at 10:32 pm EST
GreyCrazy says:
One question for clarification….
You say above that you have ‘issues with storage’. Without being well-versed in this level of server technology, I hope that doesn’t mean the storage of our data? I understand you are trying to correct the problem and just need to know that our content is secure.
Link | Posted at 10:32 pm EST
股票 says:
Look at this situation very sad about it, hoping to finish.
Link | Posted at 10:33 pm EST
IX: Tiberiu Ungureanu says:
@tom: the website and other parts of infrastructure are on a different hardware. (cp1, 2,3,4,5,6,7,8) are not on the EVA8400 that currently experiences problems. We are trying to get this SAN up ASAP, as soon as i have more info I will update the blog
Link | Posted at 10:34 pm EST
IX: Tiberiu Ungureanu says:
@GreyCrazy: You will not lose data.
Link | Posted at 10:34 pm EST
Tom says:
You need to have a backup solution!
Link | Posted at 10:35 pm EST
Tom says:
I wish I knew the problems before I set up my business on those servers
Link | Posted at 10:36 pm EST
GreyCrazy says:
Thank you Tiberiu. Like everyone else I am frustrated, but I understand this isn’t a problem you’re causing by choice (and 1 day before Christmas!) I really need consistent service for my sites and hope this brings about a permanent fix for everyone.
Link | Posted at 10:37 pm EST
IX: Tiberiu Ungureanu says:
@GreyCrazy: believe me, i was very fine at home enjoying an nice dinner when all this happen. I am not sure if i turned off the oven or not, I guess I will find out when this is going to all be fixed. And yes, we are going to permanently change this hardware solution.
Link | Posted at 10:40 pm EST
shuxiong says:
as qulickly as you soon
Link | Posted at 10:41 pm EST
Steven Toughill says:
I have a really big hammer! Want to borrow it?
Link | Posted at 10:43 pm EST
Tom says:
The CEO / postman should be trying to find solutions all this time, instead of writting all those letters
Link | Posted at 10:46 pm EST
Kevin says:
Even though I am annoyed as well, but this isn’t really their fault. Hardware pieces go bad all the time, they seem to be doing their part of the job pretty well I have to say.
Good luck with the fix.
Link | Posted at 10:48 pm EST
shuxiong says:
There so much failure, how compensation for our losses?
Link | Posted at 10:49 pm EST
rambo says:
@ferki translation I was working on updating my post when Khaddtt problem and now have lost all my
What is the solution your Lord,
Where are you Fathi Said, What are you doing at the moment
Link | Posted at 10:49 pm EST
GreyCrazy says:
<>
That’s really all your loyal members want to know. Protect our content and find a permanent solution, and most of our anger and frustration will instantly disappear.
I can find a great deal more patience if I know the end really IS in sight this time.
Link | Posted at 10:49 pm EST
Steven Toughill says:
365days / 24hrs / 60 minutes equals times .1% equals 8hrs 45 minutes and 27 seconds start the clock
Link | Posted at 10:51 pm EST
Tom says:
Kevin, what are you talking about? They should have back up solutions ready to be switched on in 5 minutes.
Link | Posted at 10:53 pm EST
Steven Toughill says:
Just playing folks! I’m sure they’ll get it going. People are not perfect and neither is anything else. Stuff fails, if it didn’t and cars lasted forever I’d have to find a new job. If machines became too perfect then Terminator or the Matrix could come true.
Link | Posted at 10:55 pm EST
hany says:
Can’t believe such quality of service.
You should get out of business immediately
Link | Posted at 10:58 pm EST
Thomas says:
@IX: Tiberiu Ungureanu: How can you guarantee that? When you had your “scheduled” maintenance on CP9 October 26 you lost over one months of MySQL data for us, as well as screwed up several settings, including cron’s for our hosting account.
If that happens during a scheduled maintenance I wouldn’t go out and say we are not going to lose data until you are sure!
Link | Posted at 11:00 pm EST
hany says:
Did you hear about something called “disaster plan”?!!! don’t think so, your’re group of losers
Link | Posted at 11:02 pm EST
hany says:
I already start searching for new host, sorry but my business and time should be in reputable hands
Link | Posted at 11:05 pm EST
hany says:
also, i need my money back.
and i’ll be happy to keep receive your CEO emails.
And his last subject email was totally clear now “Goodbye … “
Link | Posted at 11:07 pm EST
Steven Toughill says:
BTW even though I am annoyed some of you may not understand how some of these data centers work, does any one here even know what or how a SAN works? http://en.wikipedia.org/wiki/Storage_area_network
Link | Posted at 11:08 pm EST
Tutor says:
All my online business are down in this moment !!!! I just open my account not more then 30 days……
Link | Posted at 11:09 pm EST
hany says:
6 hours! do you think that is logic that we keep wait you every time 6 hours!
do you know how many times we face problem just this month?!
Link | Posted at 11:09 pm EST
Steven Toughill says:
I’m sure everyone one here has a product or service that last forever right? NOT!
Link | Posted at 11:11 pm EST
Tutor says:
6 hours! Do you know how many money I will lost from my online business !!!
Link | Posted at 11:12 pm EST
hany says:
Talking with you or your chatting support is useless.
i think, anyone respects his customer and would like to the right for his business should leave your service immediately
Link | Posted at 11:12 pm EST
Steven Toughill says:
So someone tell me how many times this year has this problem occurred and what is the total down time?
Link | Posted at 11:13 pm EST
hany says:
Promising your that I’ll keep post review in whole internet to make sure no one deal with you in future.
Link | Posted at 11:15 pm EST
hany says:
Last 2 months minimum 12 to 14 lack of service.
Link | Posted at 11:16 pm EST
hansen says:
Disappointed…………………..
Link | Posted at 11:17 pm EST
hany says:
but don’t worry it’s quarantine 99,9%
Link | Posted at 11:17 pm EST
Steven Toughill says:
Hmmm no one here big enough to answer my questions? What do you have on your web sites that are so perfect? How about the down time question? Any one? or are you just full of hot air?
Link | Posted at 11:17 pm EST
妈的 says:
这台机器上大多是中国人的网站。他们该不会是把差的机器给我们吧
Link | Posted at 11:18 pm EST
Ben Rigsby says:
@Steven Toughill: While I admire your perspective and part of my brain agrees with you…we pay IX for 99.9% uptime, reliability, and how SANs work. Do I think it is any one persons fault? No. Does it suck that they have to work tonight? Absolutely. However, this is what happens in a culture that has no accountability (regardless of what they come back with–at my agency, 8 crashes in a matter of months means people loose their jobs and providers loose business). I just want transparency on what provisions are about to be put in place, what processes are going to be followed when this happens again (lets face it, it will).
Link | Posted at 11:18 pm EST
Auciou says:
I hope that you could fix the hosting as soon as possible.
Link | Posted at 11:19 pm EST
IX: Tiberiu Ungureanu says:
@Ben Rigsby: we surely hope this won’t happen again. we are in talks with another vendor to replace this SAN
Link | Posted at 11:20 pm EST
Ben Rigsby says:
I truly appreciate that.
Link | Posted at 11:21 pm EST
hany says:
@Ben Rigsby: we shouldn’t be here when this happens again
Link | Posted at 11:21 pm EST
www.hkideacar.com says:
Disappointed…………………..
Link | Posted at 11:21 pm EST
Steven Toughill says:
okay 12 to 14hrs that is more than 8 3/4 hrs so 99.9 isn’t so accurate that would be 99.85%
Link | Posted at 11:21 pm EST
hany says:
@Tiberiu Ungureanu : why didn’t you do before?!
last 2 month was disaster, so what’s new?
Link | Posted at 11:22 pm EST
IX: Tiberiu Ungureanu says:
@hany: we have started talks with the other vendor several weeks ago. however, the acquisition of a new san is not something that happens overnight, it’s not like we go to the mall and get a new SAN. We are trying to accelerate all this
Link | Posted at 11:24 pm EST
hany says:
@Steven Toughill: i was counting the numbers of cases, not the time
time is unlimited with them and not so important as we all see
Link | Posted at 11:24 pm EST
Joey Cano says:
So if they don’t fix this issue withing 6 hours we get?:
– Free hosting;
– Damages for our losses;
– I’m sorry letter;
Just want to know what the Guarantee means for us?
Link | Posted at 11:24 pm EST
Ryan says:
LOL @ Steven.
Why do you need others to answer questions you could easily find out for yourself. All you have to do is click the outages category and look at how many times servers have been down this month and for how long.
It’s at LEAST 6 hours and thats NOT including mail server issues, if you want to include mail server issues, then its a good chunk higher!
Oh, and that also doesn’t include tonights outage, so its at least another 2.5 hours for tonight, probably significantly more.
Like Ben Rigsby said, we’re told 99.9% uptime and we’re consistantly delivered service that does not meet that.
So why are we paying IX for something we’re not receiving? Is that how business is done? Yes, problems happen. And people are understanding. But when the same problems happen over and over, it isn’t acceptable and people NEED to pipe up about it and hold IX accountable or nothing will be done.
Link | Posted at 11:25 pm EST
Tom says:
so, tell us the truth. what percentage was the uptime so far this month?
99.9% means it would be down only 43 minutes out of the whole month. Is it 95%? Write the real uptime percentage on your website
Link | Posted at 11:25 pm EST
Tom says:
Joey, what you will get is even more junk mail from their CEO
Link | Posted at 11:26 pm EST
www.hkideacar.com says:
already have some clients found their website were down….. start to ring me now….how can I do?
Link | Posted at 11:26 pm EST
hany says:
@Tiberiu Ungureanu: so do you think we should wait 3 or 4 months more because this is somethign don’t buy form the mall?
Link | Posted at 11:27 pm EST
Waleed says:
where is my comment
you are cowards
Link | Posted at 11:27 pm EST
Ryan says:
HKIdeaCar,
This is exactly why its too much trouble to host clients sites for them on your own hosting account.
If anything, you should at least make it clear to them that you’ll keep their sites on YOUR host, but that you yourself are not responsible for tech support.
Link | Posted at 11:28 pm EST
Waleed says:
where is my comment
you are cowards
fekri
Link | Posted at 11:28 pm EST
Waleed says:
I lost my job because of this problem and now I do not know what happened to my site and when it do not know whether I will be ready or not, as well as the control panel does not help you to find appropriate solutions, such as temporarily stop the site
I apologize for its length, but not to find solutions and to avoid non-replicated in other words to find lasting solutions, not temporary,
Regard
fekri
Link | Posted at 11:29 pm EST
hany says:
@Ryan: totaly right
Link | Posted at 11:30 pm EST
Steven Toughill says:
@ Ryan and Tom and Joey and hany Okay that’s more like it, so what are we to do? Lets use our minds to decide what action to take for compensation.
Link | Posted at 11:30 pm EST
Tom says:
And look at their website now. they don’t mention anything. everything is looking perfect there. 99.9% guaranteed. “I found IX Web Hosting to be the best by far” (I’d like to have a word with that guy).
“Yes, please help solve my problem”. Ok then. here is my problem: You are rubbish. Can you solve this problem?
Link | Posted at 11:31 pm EST
hany says:
simply, we should get our money and get out of here to keep our business running
Link | Posted at 11:33 pm EST
Hussain says:
Hi i think downtime is exceeding day by day as i am getting more traffic from search engine ixwebhosting is going unstable to handle my visitors so please make it better to avoid loosing US.
Hussain.
Link | Posted at 11:34 pm EST
Tom says:
It’s not about the money we paid. It’s about compensation for taking our business websites offline
Link | Posted at 11:34 pm EST
Stepen says:
Bosch says:
The stability of your webserver is so terrible!!!
It’s too bad to tolerate at all!
Where is your CEO and where is his “support representative”???
It is really TMD CaoDan!!!
我顶你个肺
楼下继续
Link | Posted at 11:34 pm EST
Steven Toughill says:
II. 99.9% Uptime Guarantee
Host Excellence guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Host Excellence has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and Host Excellence data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that Host Excellence cannot directly influence.
To request a service credit due to an uptime concern, please submit a request for this guarantee via Host Excellence’s “Contact Us” form located at this URL:
http://www.hostexcellence.com/index.php/v2/pages.customerCenter.
If requesting a “service credit” we ask that subscriber briefly explains the reasons for doing so.
Link | Posted at 11:36 pm EST
Greg Khitrov says:
I totally agree with everything everyone is venting about. Obviously it’s not helping any of us. CP9 conversion was supposed to have been the “holy grail” and now what? We are being berried with it? I am loosing tremendous amount of money due to the site AND email being down. My customers are calling non stop trying to get their photos. Wedding photographers have a bad rap, this is not helping. I am hoping the CEO will reimburse us for all the troubles!!!
Link | Posted at 11:36 pm EST
prrx says:
I just start to use for three days. let me feel terrible
Link | Posted at 11:36 pm EST
Steven Toughill says:
I guess all of us should request a service credit!
Link | Posted at 11:37 pm EST
Stepen says:
我是一个极其讨厌AV和看AV的人.
黄色产物，如同洪水猛兽，毒害着年轻一代，这是多么不堪的现状！当然，我也看过，每当夜深人静的时候，我也会打开电脑，点击网页，寻找——下载。
但我看这些片子，是批判的看，是仇恨的看，是带着一个有良知的人内心深处那种愤慨的看！我要看一看，日本色情产业是怎样把一个个如花似玉的妙龄女子，变成色情女星的！
而至于那些什么武腾兰、吉泽明步、苍井空、松岛枫、神谷姬、小泽玛莉亚、高树玛丽亚、山本梓、樱树露衣、濑户由衣、树麻里子、星野光、白石瞳、忧木瞳、白石日和、相田桃、浅仓舞、小林瞳、夕树舞子、美穗由纪、小室友里、黑木香、朝冈实岭、美里真里、饭岛爱、北原梨奈、秋元友美、川合里美、细川百合子、麻生早苗、松阪季实子、川岛和津实、小泽奈美、叶山丽子、金泽文子、凉木桃香、小泽圆、铃木麻奈美、白鸟智香子、中谷香子、市川香织、蜷川香子、上杉美香子、吉田美香子、长谷香子、岬崎香子、立花里子、上原多香子、石川施恩惠、大尺右香、南波杏……
我更是一个都不认识！根本都没有听说过
Link | Posted at 11:39 pm EST
IX: Tiberiu Ungureanu says:
@Greg: none of the emails are lost. they are queued on ironport servers and they will be delivered as soon as the email servers are up.
Link | Posted at 11:39 pm EST
bruce reeves says:
there needs to be a way that in a moments notice you can cut websites over to other machines – other sans – everything …
whether that’s because you mirror the data – or always have last nights backup pointed somewhere – matters not to me …
my sites are not so sensitive that i cannot live without 24 hours of data – i’m sure that others do not have this luxury
however, it is end of year – and it is CRITICAL that my sites be up and available between now and February.
and this amount of contiguous downtime is NOT acceptable by most anyone’s standards.
i moved my sites to you because i was having difficulty maintaining the level of uptime i wanted on my own servers – because i had to occasionally get someone to go in and recycle the boxes when they became non-responsitve.
except for the period of hurricane ike in 2008 when i was down for 3 days in a row – not a pretty time for anyone – you have now exceeded my expectations in BAD availability.
i’m paying good money for this – this level of downtime is NOT acceptable.
Link | Posted at 11:39 pm EST
Steven Toughill says:
@stepen I have no idea what you just said!
Link | Posted at 11:40 pm EST
怨妇 says:
这家便宜，我忍~~~= =
Link | Posted at 11:40 pm EST
Ryan says:
For reference, I tried to invoke that 99.9% uptime guarantee once and was offered a one month extension on my service. I was never credited with it.
Not to mention that 7 bucks is hardly good compensation for the amount of downtime we have to deal with. People trust that up time guarantee and operate businesses using IX as their hosting (myself included).
What good is a guarantee that is regularly broken and has an almost laughable compensation? IX should just remove it from their website. It’s a joke.
Personally I’m turning my auto rebill off, and if there is one more service interruption like this, I’m going to have to move on.
Link | Posted at 11:41 pm EST
czuse says:
楼上的兄弟也是国内的啊！
奶奶的，都挂了这么久了还没修复好
Link | Posted at 11:42 pm EST
Cindy says:
I’m a past IT manager…keep your minds steady there are those of us who understand. And these errors will increase better procedures with vendors. Know that I’m sending you steadfast emotional calmness of mind.
Link | Posted at 11:42 pm EST
Steven Toughill says:
@ bruce your right they should be able to re route the data.
Link | Posted at 11:42 pm EST
Joshua Evans says:
I will be speaking to my lawyers about these issues next week.
It is happening way too often, and I am losing business as a result.
Link | Posted at 11:44 pm EST
czuse says:
好像好多都是中国的
Link | Posted at 11:45 pm EST
Tatiana Aristizabal says:
This is just crap!!!! Let’s get the hell out of here. I can’t believe we are getting so many consecutive down-times and they just want to call themselves super-representatives….
I just realized, only a super representative could take down so many sites in just a second without giving a sh…..
No more ixweb…
Link | Posted at 11:45 pm EST
Selva says:
Due to this lengthy outage of email service, we will not be able to find out the billable hours from our employees and we will not be able to (a) Bill our client on time (b) Able to send payments to our vendors (c) May need to keep backup email accounts like yahoo.com, gmail.com and hotmail.com.
Now, I need to find an alternate hosting service!!!
Link | Posted at 11:45 pm EST
Greg Khitrov says:
@Tiberiu Ungureanu It does not help my customers one bid who want to get an answer, order their album, proof their wedding photos from last weekend.
Link | Posted at 11:46 pm EST
leo says:
刚搬来两天就遇到这种事，晕死！
come `~~ Quickly ~~~
faint~~~~
Link | Posted at 11:47 pm EST
czuse says:
刚才搜索了下关于CP9服务器的帖子，好像CP9经常出问题啊，只不过之前几下就解决了，我们也就没太在意，这次耽误这么久，损失大了
Link | Posted at 11:49 pm EST
goal1n says:
however,i just wanna when the host will be fixed up.
Link | Posted at 11:51 pm EST
IX: Tiberiu Ungureanu says:
@greg: i perfectly understand your point. we are trying to get this up as soon as we possibly can.
Link | Posted at 11:52 pm EST
ansemz says:
呵呵，中国人不少啊。我也是才搬来两天。nnd。
Link | Posted at 11:53 pm EST
Greg Khitrov says:
It’s almost midnight, any news?
Link | Posted at 11:53 pm EST
czuse says:
是啊，现在国内政府限制太多，没办法才搬到这里来，没想到碰到这事！希望数据不会丢失，能尽快修复！
Link | Posted at 11:54 pm EST
Joshua Evans says:
how much of a refund will ix web hosting be offering its customers????
Link | Posted at 11:55 pm EST
czuse says:
我国内的主机，前天接到IDC的电话，说留言板都不能使用了，要我关掉留言板功能，论坛都要备案，要审核才能开放，唉！他大爷的，没办法才逼到这里来的
Link | Posted at 11:56 pm EST
seoff says:
刚买才不到一天，就出这般现象，真想退款了。
Link | Posted at 11:56 pm EST
czuse says:
seoff 如果你没要他们的免费域名，就可以考虑退款算了，这台CP9服务器经常出问题!
Link | Posted at 11:58 pm EST
Richard says:
This is ridiculous!!!!
Don’t you think it’s already hard enough to drag traffic on a web site for it to be down for who knows how long?!!!….
yesterday, I received an email from Fathi Said with “goodbye” as the subject….
Let me tell you, it may not be a good CEO but he is an excellent psychic!!!
no, seriously…. are you guys going to compensate us for all these downtime or what?…because if not, don’t ask why you are losing your long time customers here….
WE ARE FED UP!!!!!
We have to deal with our own customers who don’t miss an occasion to move to the competition or asking for compensation because we put them on YOUR servers!!!!
we have trusted for too long and you are taking us for granted but you have reach the limit here.
You looked for it, now you’ll have to pay the price.
and as Fathi says…’Goodbye’
Richard.
Link | Posted at 11:59 pm EST
Najim says:
please be fast to recover ixweb!
Link | Posted at 12:00 am EST
kissmas says:
Please don’t waste our time and make any excuses for explaining this.
It need activity and efficient response.
Offer us a promise. All right ?
PS: Ni Men Zhe Bang SB Lao Wai.
Link | Posted at 12:00 am EST
Andy Lim says:
IXwebhosting.. you guys really need to evaluate your self.. take a look at your categories: (wow… just wow)
other things is at 1 digit.. but outage is at triple digit
#
Categories
* Awesome! Feed for all posts filed under Awesome! (5)
* Maintenance Feed for all posts filed under Maintenance (7)
* Other Issues Feed for all posts filed under Other Issues (4)
* Outage Feed for all posts filed under Outage (115)
* Product Issues Feed for all posts filed under Product Issues (1)
* Server recreation Feed for all posts filed under Server recreation (5)
* upgrades to products Feed for all posts filed under upgrades to products (2)
Link | Posted at 12:02 am EST
Amaresh says:
I hate this servicing ..
What i fucking server .. i never used like this type fucking server ..
Every time we are suffering like this .. same story …
Link | Posted at 12:04 am EST
ansemz says:
是不是可以要求换个服务器。不在cp9上呆着了。我估计cp9就是用来放虚拟主机的。所以硬件什么的应该都不是怎么好的了。便宜嘛。
如果vps的服务器出了这样的事。赔死它。
Link | Posted at 12:05 am EST
Tatiana Aristizabal says:
I cannot afford to be so many hours out of business in just one month. You guys suck, this is a lack of respect to all the customers that once upon in time trusted in the 99.9% up-time promise….
Link | Posted at 12:07 am EST
Masmai says:
While this is bad timing, and half of you raving lunatics are you bases belong to mine. I’m lost billions in two hours. Sad is like my dog.
Link | Posted at 12:09 am EST
czuse says:
cp9早就不好用了，在CP9上解压ZIP文件和打包文件夹都不能正常使用了！文件稍微多点就不好使！
Link | Posted at 12:12 am EST
czuse says:
而我CP8的用起来很正常
Link | Posted at 12:12 am EST
Richard says:
I hope you that everybody has a fresh backup because with those people downtime may be the best thing that can happen to us.
it’s like if they were trying to prepare us, no?…
making it so major and dramatIX.
I think the next step is to hear from them that we have to reupload our sites and db….
So, let’s all pray together now….
Richard.
Link | Posted at 12:15 am EST
FOZOE BLOG says:
Request timed out.
Link | Posted at 12:17 am EST
Rod says:
Request timed out too and 4 hours already
Link | Posted at 12:20 am EST
Richard says:
Who cares about how many people you woke up!!!!!
we are not sleeping either, and on top of that we are stressed, anxious and worry….
don’t post stupid update and tell us exactly why your servers are down!!!
Link | Posted at 12:21 am EST
Nagarajan says:
I got screwed up, because of this issue and even so many times without my knowledge they have changed mysql db hosting server and i have lost lot of my business and even they did not ask for appology, even this time i have to check with the technical consultant to get this detail.
The CEO of this company have to take the responsiblity and provide us with proper solution and change their escalation process.
Link | Posted at 12:21 am EST
ansemz says:
希望这次事情之后能彻底解决吧。
Link | Posted at 12:22 am EST
customer says:
Hey guys. At leat they keep us up to date on the situation!
Link | Posted at 12:22 am EST
ffff186 says:
看来大家都是自己人。
Link | Posted at 12:24 am EST
jxncr says:
I can’t believe it at all. I just buy a web hosting server at ixwebhosting.
Link | Posted at 12:26 am EST
Ben Rigsby says:
@jxncr: you should ask for a refund before you get in to deep…
Link | Posted at 12:27 am EST
jxncr says:
看见人家用E 文，我也拽几句。
没有想到，有兄弟搞中文也可以。他乡遇故知？上面的兄弟，幸会了。
Link | Posted at 12:29 am EST
goal1n says:
Chinese hold a tea party now.
Link | Posted at 12:31 am EST
jolon says:
不知道大家用起来稳定不？我这边总是打不开网页，淘宝代购不给我退款，不知道可不可以直接退款到我的支付宝账号上面？
Link | Posted at 12:32 am EST
jxncr says:
@Ben Rigsby,thank for your advices.
Link | Posted at 12:32 am EST
FOZOE BLOG says:
Okey! shortly! what’s the ETA?
Link | Posted at 12:32 am EST
Spec Tater says:
It’s funny to see how intense some of you are acting here. Typical net nerds. Same crappy attitude, pissing and moaning on every board all the time. I’d like to see all of you get together and munch each others anus.
Link | Posted at 12:33 am EST
wdboss says:
Merry Christmas!
我X！
Link | Posted at 12:34 am EST
czuse says:
楼上的兄弟代购的啊，那你的IX账号是你的支付宝账号还是那个代购的账号！如果是你自己的账号，应该能直接申请退款到你自己的支付宝
Link | Posted at 12:35 am EST
Joshua Evans says:
lets take legal action if they dont provide compensation!
Link | Posted at 12:36 am EST
czuse says:
总体来说，我感觉还行吧！IX的空间好像有限制，如果同时打开一个服务器的网页超过5个就会显示该页无法显示，应该是服务器做了个限制，最多允许一个IP5个线程！
Link | Posted at 12:36 am EST
jolon says:
回czuse 应该是那个人的信用卡支付的，我退款会退到他的信用卡上吗？我指定到我自己的支付宝账号不可以吗？
Link | Posted at 12:36 am EST
ixwebhosting的CP9 Services down导致一些网站不能访问！ | 英文站培训 says:
[...] http://status.ixwebhosting.com/2009/12/23/cp9-services-down/ [...]
Link | Posted at 12:38 am EST
Ben Rigsby says:
@Tiberiu Ungureanu: SAN is coming back. Thats great news, now what and how will we be notified of the permanent changes happening and you guys moving to new vendors for hardware? I want to ensure you are making massive changes to ensure this does not happen again in the foreseeable future.
Link | Posted at 12:39 am EST
该死的 says:
这该死的东西，妈的，经常打不开，狗日的
Link | Posted at 12:39 am EST
jxncr says:
看了上面的发言，我注意到了，cp9经常出问题的相关记录，我想我必须要求退款了。
Read the above statement, I noticed, cp9 frequent problems , I think I have to request a refund.
Link | Posted at 12:39 am EST
jxncr says:
ETA
ETA 或 e.t.a.
abbr.（略语）
Estimated time of arrival.
估计到达的时间
Link | Posted at 12:42 am EST
IX: Tiberiu Ungureanu says:
@all: I am now in the position to give you an ETR (estimated time to resolve) for this problem at 3 hours. I am overestimating this, just to make sure everything is back up in time.
Link | Posted at 12:44 am EST
czuse says:
如果是那人的信用卡支付的，我就不清楚了，我也没申请退款过，具体你问问IX的客服吧
Link | Posted at 12:45 am EST
jxncr says:
The SAN is coming back up. The preliminary tests show 100% data integrity. We will update you shortly
翻译一下，”初步测试结果表明数据100％完整。我们会尽快开通服务”。
这算是一个好消息。
Link | Posted at 12:45 am EST
bruce reeves says:
3 MORE hours? if the san is on its way back up what the hell else do you have to do to get back up? that means you will have spent your entire .1% downtime on this one event.
Link | Posted at 12:46 am EST
czuse says:
IX客服要是能有懂中文的就好交流了！我都是用软件翻译跟他们客服交流，真痛苦！后悔当初没把英文学好！
Link | Posted at 12:46 am EST
czuse says:
呵呵 还好我的网站流量不大，要不然损失可就大了！
Link | Posted at 12:47 am EST
PDAWG says:
LISTEN UP THIS IS SIMPLE… If your business is losing that much money in a few hours, then why aren’t you hosting your own site with your own servers!?!?!?!!! IF YOU DON”T like the hosting, instead of wasting your time complaining, GO host your site somewhere else!!! If you haven’t moved your site yet, then you probably know you aren’t going to find hosting any less expensive, but if you’re losing that much money in a few hours, the cost of hosting should be the LEAST of your bitches!!!!!!!!
Link | Posted at 12:47 am EST
hansen says:
四个小时了哟。
支持中文啊。。
好。
Link | Posted at 12:48 am EST
czuse says:
继续等待…..休息下，看会电视去！
Link | Posted at 12:50 am EST
Jason says:
Yep, this is it. I have a windows account with them and it seems to be OK for now. I have proceeded with purchasing another hosting package elsewhere for my nix based sites and I hope to have the roll over completed before the new year. I WILL be requesting full refund as I’ve had this account for all of 4-5 months I believe? Good luck all, perhaps IX will be able to retain a few of you??
Link | Posted at 12:50 am EST
IX: Tiberiu Ungureanu says:
@pdawg: The SAN is up, but we bring the servers up one at the time, because we don’t want to abruptly add a huge load on the SAN. When a server is starting, it takes a bigger hit on the SAN than when is under full load. The estimate of 3 hours (which i am sure it will be shorter) is until the moment ALL services on CP9 (including backup processes, which will start last) are up. For instance, you never see the backup servers, so probably the services affecting you directly will be up much sooner.
Link | Posted at 12:51 am EST
czuse says:
有兄弟如何是做黄站或者其他国内不允许的，不要用共享IP啊，要不然大家都跟着遭殃，IX支持10多个独立IP，建议用独立IP
Link | Posted at 12:54 am EST
Joshua Evans says:
people pay for a service. if that service isn’t given, then they shouldn’t have to pay. very simple…
i’m surprised some of the ‘simple’ people here cannot understand this…
Link | Posted at 12:55 am EST
dufei22 says:
这么多国内兄弟啊，我查了下cp9上很多激情啊图片啊什么的不良网站，我真担心会封了这ip大家珍惜啊，别再共享ip上放不良网站哈
Link | Posted at 1:01 am EST
Alex says:
I really don’t understand how people with 7$/month hosting can scream they are loosing lots of money. If your business is so important why don’t you buy a dedicated server? Shared hosting by definition is not meant to be neither reliable nor secure. You are sharing the server with lots of other people. It’s like complaining that you got fired because the bus broke. Why didn’t you buy a taxi?
Ofcourse, you can always find another bus but there is no guarantee same thing won’t happen again. People get real – you demand a lot for 7$/month.
Link | Posted at 1:01 am EST
老黄 says:
麻烦谁帮忙用英文喊下：“尽快解决网页服务器的问题，先别管EMAIL和MYSQL服务了，即使只能用HTML也好，能做个提示页给客户说明服务器出问题就行了。现在搞得什么都打不开，无法给网站做任何提示的。这样影响效果太大了”
Link | Posted at 1:05 am EST
Ruslan says:
Again and again…. you are funy gues!!! I hope that your services will be better someday
Link | Posted at 1:05 am EST
DD says:
Well tough time to have this happen all round. But good work by you staffers. It looks like an upgrade is in order.
Link | Posted at 1:08 am EST
czuse says:
同意dufei22 的观点
Link | Posted at 1:12 am EST
july says:
Mama-uli na lang mi oi… Ingon Boss Charm
Link | Posted at 1:14 am EST
Max says:
@alex: you’re completely out of line. My godaddy accounts never go down, i’ve been with godaddy for years, and with ix webhosting for years too.
This outage of ix is incredibly inacceptable. I am moving all my accounts out of this hosting company. This has happened every month. My backup servers connect daily to the ix servers and report outages 3 to 4 times a month. We’ve actually had to write applications to check that our sites are up every 15 minutes so that we know of the problem before our own customers know. Quite frankly, there’s nothing overly hard in managing a data center, these guys just have no clue what they’re doing.
Link | Posted at 1:15 am EST
Boss Charm says:
Being rude is not an answer of that problem.. we better give them an ice breaker
Link | Posted at 1:15 am EST
Max says:
Another questions: on which server is this blog hosted? Because it’s always up. I want my webserver moved to this server.
Link | Posted at 1:18 am EST
Bonnin says:
Tungod nimo BOss Charm Hapit ko napasmo!!!
Link | Posted at 1:18 am EST
mark says:
whats happening?Down for so many hours. You people say yourself to be the top hosting providers and this kind of service I would nt expect from your company. Its almost been 4 hours for now and still 2 long hours to go. I’m loosing $$$ because of your hosting service
. I’m really unhappy, try to be quick
Link | Posted at 1:20 am EST
IX: Tiberiu Ungureanu says:
@mark: I expect to have everything up in 1 hour or less. I cannot commit to this time, but that’s my educated guess.
Link | Posted at 1:22 am EST
burner says:
Waiting…..
好几个小时了
Link | Posted at 1:26 am EST
lao says:
i hope soon be able to use ftp and html
Link | Posted at 1:27 am EST
shabbir says:
I WANT AN ANSWER FROM CEO OF THE HOSTING, HE JUST EMAILS SCRAP EVERY WEEK BUT WHEN IT COMES TO DOWNTIME TO THE SERVERS, HE DOES NOT TYPES OUT A SINGLE LINE TO HIS CUSTOMERS
Link | Posted at 1:30 am EST
Mojo says:
@Tiberiu Ungureanu: thanks for the constant updates on the situation. I only hope IXwebhosting should endeavor to quickly notify it’s customers when this happens rather than having us tell our clients something may be wrong at their end. I do hope you get the issue resolved as scheduled.
Link | Posted at 1:30 am EST
气功大师 says:
郁闷啊，第一次用国外空间就碰到一个这样的空间商啊，我还是信用卡罚款啊，郁闷啊。好像国内的兄弟很多啊，
后悔当初该听前辈们的话买bluehost
超级郁闷啊
Link | Posted at 1:31 am EST
Ruslan says:
to Max:
I want too!!! I want my sites be moved to that server too!!!
to Alex:
I have enough websites on another hosters… All that hosters have lowest price! And all that hosters have the same problems once a year or two!!! IXweb has this problem 3 times on this mounth! And their servers usually very slow……
You are a dreamer!
But you can imagination about bus and taxi
Link | Posted at 1:32 am EST
mark says:
@mojo: They never let us know when the server is down. Inturn, we people have to get back to IXWEB support and tell that their server is down, then they start working on the issue
Link | Posted at 1:33 am EST
unknown says:
哈哈，好多老乡啊。
Link | Posted at 1:34 am EST
shabbir says:
Hey guys,
WE SHOULD ASK THEM FOR COMPENSATION FOR THIS DOWN TIME. PLEASE POST YOUR VIEWS HERE,WHAT COMPENSATION SHOULD THEY GIVE US FOR THIS DOWN TIME WHICH WAS INTENTIONAL ,THEY KNOW SAN HAD PROBLEMS BUT THEY NEVER FIXED IT RESULTING IN ALL OUR SITES DOWN
THANKS,
IX customer
Link | Posted at 1:35 am EST
logo says:
it’s OK now!
Link | Posted at 1:36 am EST
shabbir says:
@mojo, THEY DONT HAVE MONITORING SYSTEM FOR THEIR SERVERS, WE HAVE TO PAY THE MONEY FOR THE HOSTING SERVICE, MONITOR THEIR SERVERS AS WE HAVE WEBSITES HOSTD ON THEM 24/7/365 AND UPDATE THEM THROUGH LIVE CHAT WHEN THEY ARE DOWN LOL
Link | Posted at 1:37 am EST
气功大师 says:
难道搞地域歧视啊？全是国人的site？发展中国家人的命啊？？？
Link | Posted at 1:38 am EST
IX: Tiberiu Ungureanu says:
@shabbir: we actually have monitoring for all the servers, and we detect many problems way before you see them.
Link | Posted at 1:44 am EST
气功大师 says:
shabbir says:
Hey guys,
WE SHOULD ASK THEM FOR COMPENSATION FOR THIS DOWN TIME. PLEASE POST YOUR VIEWS HERE,WHAT COMPENSATION SHOULD THEY GIVE US FOR THIS DOWN TIME WHICH WAS INTENTIONAL ,THEY KNOW SAN HAD PROBLEMS BUT THEY NEVER FIXED IT RESULTING IN ALL OUR SITES DOWN
THANKS,
IX customer
—————————————
眼中同意这哥们说要赔偿的事情！！！支持他的顶啊！
Link | Posted at 1:45 am EST
kissmas says:
Change My sever !
Only compensation is not enough!
IX really hurt our heart, and test our patience. I always like to know what is status now everytime. But, always let us know after this accident./
What is your next activity ?
Only saying” sorry,sorry”"i do,please wait”
Just now, i said with 24hours sevice worker, they only could copy the words here and say sorry. If more, they will tell you”post ticket”
Let me feel not comfortable.
Please Answer us (Inocent customers) precise answers
Now!
Link | Posted at 1:50 am EST
kissmas says:
Change My sever !
Only compensation is not enough!
IX really hurt our heart, and test our patience. I always like to know what is status now everytime. But, always let us know after this accident./
What is your next activity ?
Only saying” sorry,sorry”"i do,please wait”
Just now, i said with 24hours sevice worker, they only could copy the words here and say sorry. If more, they will tell you”post ticket”
Let me feel not comfortable.
Please Answer us (Inocent customers) precise answers
Link | Posted at 1:52 am EST
Cindy says:
Thank you for spending your time and energy fixing this crisis during these Holidays…
Please don’t harden your hearts for I pray all the client comments leave your minds so that you may feel the joy of your families during this Christmas time.
Sifu
Link | Posted at 1:53 am EST
546456 says:
服务器怎么上不去了我晕倒
Link | Posted at 1:55 am EST
kissmas says:
Change My sever !
Only compensation is not enough!
IX really hurt our heart, and test our patience. I always like to know what is status now everytime. But, always let us know after this accident./
What is your next activity ?
Only saying” sorry,sorry””i do,please wait”
Just now, i said with 24hours sevice worker, they only could copy the words here and say sorry. If more, they will tell you”post ticket”
Let me feel not comfortable.
Please Answer us (Inocent customers) precise answers
/
Link | Posted at 1:56 am EST
问问 says:
问问兄弟们，。CP9是一台服务器，还是一堆服务器
Link | Posted at 1:57 am EST
Elmer says:
@Tiberiu Ungureanu:
What is the direct telephone number of Fathi Said?
What is the direct email address of Fathi Said? What I mean is what is the email address that Fathi reads himself, rather than some automated service.
In 2 years of service… with countless promises of improvements and statements of improvements and better service over those 2 years it has all been wishful thinking and dreaming by Fathi. Web Service and speed and problems have gotten worse.
Link | Posted at 2:02 am EST
Ryan says:
Ameresh,
You were dealth with properly. It’s one thing to be upset at the level of service, but there is no need to curse out a customer care rep.
He was right to boot you. You should check your attitude next time you. You expect them to be professional yet you offer no professional courtesy what so ever.
Link | Posted at 2:02 am EST
IX: Tiberiu Ungureanu says:
@ameresh: I allow all the comments that are made on this blog, with the exception of the comments that contain curse words. I am sorry, I had to moderate your last comment.
Link | Posted at 2:04 am EST
Tenfire says:
这台服务器C9，貌似上面放的全是中国人的网站，底下留言的就能看出来，而这台C9又常常出问题，怀疑这台服务器的硬件用的是廉价货。
Link | Posted at 2:06 am EST
burner says:
It works!
Congratulation!
真不容易啊！
Link | Posted at 2:10 am EST
Tenfire says:
Server C9, seemingly put above all the Chinese people’s sites, underground messages can be seen, and that Sever has always C9 problems, suspect that the server hardware using a low-cost goods…
Link | Posted at 2:12 am EST
mini says:
Perhaps you are working, but did not let us see the results. I very much doubt whether you have the ability to fix the host.
Link | Posted at 2:15 am EST
IXUser says:
hold your horses people.
Let them fix the issue first, then we should have a detailed explanation about what really happen.
Link | Posted at 2:16 am EST
快好了 says:
Our technical team has updated us with new ETA, we expect to fix this problem early.
Approximate time is 2:30AM
这个还有多久？
Link | Posted at 2:16 am EST
快好了 says:
刚看了，还有15分钟哦，兄弟们，等着开吧
我的adwords又可以开了
Link | Posted at 2:17 am EST
FOZOE BLOG says:
we are still waiting…………………….
Link | Posted at 2:20 am EST
mini says:
This server in your top, place the website are Chinese people. This server has frequent trouble, and your practice so that we very much doubt you are against the Chinese.
Link | Posted at 2:21 am EST
burner says:
我的网站恢复正常了.
Link | Posted at 2:22 am EST
FOZOE BLOG says:
to be back up is 2:30 am
Link | Posted at 2:22 am EST
FOZOE BLOG says:
current time is 2:25
Link | Posted at 2:23 am EST
Max says:
@To just another Joe:
Yeah, and other hosting companies use vmware ESXi and other virtualization techniques so that the web servers are virtualized and moved from physical servers to physical servers automatically when hardware fails. that’s what godaddy does, that’s what iPage does. That’s what a MODERN data center does.
Thank god last xmas when they moved the data center, I had moved my domain registrations elsewhere. now, I can move my websites without caring when IX they get their act together. I am gone in a few days anyway. I’ve had enough of this.
@TO ALL THOSE WHO SAY: be nice, they’re working hard at it… it’s their JOB. That’s what we pay them for. Instead of being with my family, for my holiday, right now, I fielding questions from my own customers….. thank god I advised all of them to host their email service elsewhere… IX made the choices that they are currently faced with. I don’t care that their system blows up the night before xmas eve. It sucks, I admit it, but it’s their job….
@IX: HURRY UP. It’s been close to 6 hours now……….
Link | Posted at 2:23 am EST
Nizar says:
The most important issue to worry about is our DATA, are you sure that we won’t loose any of it??????
Link | Posted at 2:24 am EST
Concasseur says:
my sites are open now after around 7 hours’ down….
Link | Posted at 2:24 am EST
FOZOE BLOG says:
Still request timed out ……
Link | Posted at 2:25 am EST
mini says:
是否我们应该全部申请退款?美国人是故意这样做的。
Link | Posted at 2:26 am EST
Max says:
aaaaah. my sites are up…….
Link | Posted at 2:26 am EST
www.hkideacar.com says:
all my sites seem be to normal now !!!
Link | Posted at 2:27 am EST
Max says:
@nizar: you should have outside servers backup your websites daily offsite…. The only thing you can’t back up are the email & ftp settings…
Link | Posted at 2:27 am EST
FOZOE BLOG says:
current time is 2:28 am
Link | Posted at 2:28 am EST
Bosch says:
被IX忽悠了！
你们那个整天发邮件，信誓旦旦的CEO到底是不是纯爷们？！！！
下月换服务器！
Lets change our website to other webhosting to avoid this down and down and down and down!!!
Link | Posted at 2:28 am EST
老黄 says:
老外真TMD准时
Link | Posted at 2:28 am EST
FOZOE BLOG says:
current time is 2:30 am
Link | Posted at 2:30 am EST
FOZOE BLOG says:
What’s wrong with your CP9?
Link | Posted at 2:31 am EST
快好了 says:
my sites still not coming….
Link | Posted at 2:31 am EST
IX: Tiberiu Ungureanu says:
@快好了 : i have 2 customer-facing servers still not up. Give me 5-10 minutes, and I will have everything up
Link | Posted at 2:33 am EST
快好了 says:
my sites coming now
Link | Posted at 2:39 am EST
dheyaa says:
I cant conect To my web sit
http://www.36rsham.com
and
http://www.kinda-hanna.com
Link | Posted at 2:39 am EST
Tenfire says:
my sites wuhuarou.com still not coming….
Link | Posted at 2:40 am EST
Nizar says:
@Max: Unfortunately I’d never set up any outside backups!!! I think IX should worry about this, I don’t think we should backup all our date elsewhere!! why should we? we pay for unlimited space, we should get daily backup at separated storage in ix too.
Link | Posted at 2:42 am EST
IX: Tiberiu Ungureanu says:
@tenfire: I can access your site. you still have a problem ?
Link | Posted at 2:43 am EST
Tenfire says:
is ok~至此，在圣诞来临之前，IXWEBHOSTING的C9门告一段落，站长们虚惊一场，可以各就各位了。
Link | Posted at 2:45 am EST
Tenfire says:
is ok ~ now, before the advent of Christmas, IXWEBHOSTING the door end of the C9 and Webmasters to a false alarm, can be their places of.
Link | Posted at 2:47 am EST
Nizar says:
Thank God! my websites are alive now! without loosing data.
Link | Posted at 2:49 am EST
Ong Pisey says:
I still have problem with my e-mail and I cannot create new e-mail account, the error was:
—–
Generic Error
psoft/hsphere/resource/email/ISPMailDomain
—–
Link | Posted at 2:58 am EST
FOZOE BLOG says:
ok! very good!
Link | Posted at 3:00 am EST
The CP9 server was down,Thanks for a site operator to respond from IXwebhosting : Fozoe blog says:
[...] Oleg Barannik: http://status.ixwebhosting.com/2009/12/23/cp9-services-down/ [...]
Link | Posted at 3:08 am EST
Thanks for your help,my IXwebhosting : Fozoe blog says:
[...] Kirill Skryabin: We are really sorry for the current inconvenience, we are experiencing some technical problems. Our system administrators are aware and working on it at the moment. You can be sure, that they are doing their best to fix the problem as soon as possible. Unfortunately, there is no exact ETA at the moment, however the problem will be solved in the nearest time. You can follow for updates at our status blog http://status.ixwebhosting.com/2009/12/23/cp9-services-down/ [...]
Link | Posted at 3:13 am EST
IX: Tiberiu Ungureanu says:
Hello Ong,
Please provide more information (what domain you are trying to add a new email account to), or even better, open a ticket and our sysadmin team will take care of it in no time.
Link | Posted at 3:13 am EST
shabbir says:
@Tiberiu Ungureanu
Its great that you have a monitoring system for all your servers.
Thanks for fixing it very quickly, Was the problem resolved permanently?
Please let us know
Thank you
Link | Posted at 5:59 am EST
shabbir says:
@Tiberiu Ungureanu
I love ixwebhosting and its support . But some times the down time is for hours and even during peak business hours(it may be US or other countries)
So finding permanent solution is good for customers who earn money from their sites. I hope your CEO is reading the blog posts
Link | Posted at 6:02 am EST
Lander Van Nieuwenhuyse says:
I hope this was the last time! Otherwise I will go to another hosting service!
Link | Posted at 6:03 am EST
Elmer says:
@ Tiberiu Ungureanu
IX: Tiberiu Ungureanu says:
“Hello Ong,
“or even better, open a ticket and our sysadmin team will take care of it in no time.”
Tiberiu…
How could he open a ticket?? With everything down we could not open a ticket.. I tried a few times… and nothing. The page never opened.
Also, you did not give Fathi’s direct telephone number and direct email address..
Link | Posted at 11:11 am EST
Mojo says:
@Tiberiu Ungureanu: I didn’t get my emails after the resolution of the problem. Is there a way to check to see if they are held down on your server?
Link | Posted at 11:26 am EST
Spec Tater says:
CRY BABY LIARS LOSING SLEEP NOT MONEY!
Link | Posted at 12:04 pm EST
IX: Marcus Livers says:
@Elmer
You should have still been able to create tickets through the 24/7 helpdesk. This portion of your account did not go down. When you first log into your account on the left hand side you will see a link that says 24/7 Help Center. You can create, read, and answer tickets here even if your main control panel is down.
Marcus Livers
Senior Systems Technician
IxWebhosting
Link | Posted at 12:25 pm EST
shabbir says:
@IX: Marcus Livers
When CP9 was down due to hardware issue, we were unable to place a ticket.
@Elmer is saying right. You can again double check frm your side, you will get an answer that 24/7 help desk Was DOWN during hardware issue
Link | Posted at 12:29 pm EST
IX: Marcus Livers says:
@Mojo
Please provide us with the domain in question so we can better assist you. Or you can create a ticket to the Systems Administration department and it will be looked into asap.
Marcus Livers
Senior Systems Technician
IxWebhosting
Link | Posted at 12:33 pm EST
IX: Marcus Livers says:
@Shabbir
The manage portion of your account is on a different system so it should not have been down. But we will look into this just to make sure that if it was down it will not happen again so you can create tickets when ever you need.
Marcus Livers
Senior Systems Technician
IxWebhosting
Link | Posted at 12:41 pm EST
Elmer says:
@Marcus
Whether I should have been able to or not… I was not able to.
The Help Desk page would open but the Create Ticket link would not.
I tried a number of times.. no success. I tried again around 2:30am when things started to come back up and I was able to access my website. At that time the Create ticket link worked. At that time I also still was not able to access my cp.
When things went down… my email did not work, I could not access my email account, The “Manage” link did not work.. could not access the control panel. FTP did not work. Website would not open. And could not create help ticket.
Everything does seem to be back to normal now.
Link | Posted at 1:13 pm EST
shabbir says:
@IX: Marcus Livers
Okay, Thank you
When the helpdesk was down, a message in red appeared, i remember the message says that your team has been notified
I hope this helps. This happend when Cp Was down.
Link | Posted at 8:13 am EST
记事本 » Blog Archive » 常用网址收集 says:
[...] http://status.ixwebhosting.com/2009/12/23/cp9-services-down/ [...]
Link | Posted at 8:22 pm EST
GargantulaKon says:
Um, I cannot access to create a ticket so maybe IX will read this. CP8 is down for me. I cannot log in to manage the server. I get Error 503: Service Temporally Unavailable.
Link | Posted at 6:07 am EST
IX: Marcus Livers says:
@GargantulaKon
This was not related to the cp9 issue. I have checked and your service is up now. When you tried to connect it looks look the Database vacuum was running causing connection issues. This has since been resolved and should be ok for you. If you have any other issues or questions feel free to contact us.
Marcus Livers
Senior Systems Technician
IxWebhosting
Link | Posted at 8:43 am EST
美国主机 says:
终于好了
Link | Posted at 1:26 am EST