Archive for February, 2012

• 29 Jan 2010 1:38 am

  mail408 mainenance

  All services on mail408 will be down for 3 hours as we move all content to new hardware. This hardware change is to insure server reliability. Dan Sines Systems Technician Ecommerce Corp. UPDATE @ 3:12am EST Jan 29 2010 mail408 hardware move is now complete. All services are back to running normally on new hardware.

  posted in Outage by IX: Dan Sines

• 27 Jan 2010 11:22 am

  Mail500 Slowness

  This server is slow due to a raid rebuild. This server is currently set up with raid5 with 1 hot spare. If at anytime would a drive go bad the hot spare would pick up and start rebuilding into the raid configuration. This is what is going on with mail500 at the moment. With the [...]

  posted in Outage by IX: Marcus Livers

• 27 Jan 2010 2:18 am

  Mail405 Maintenance

  Mail405 will be going offline so that the contents can be copied to a new server. ETA 2-3 hours. Regards, Anthony Washington System Technician UPDATE @ 4:17am Mail405 is back up now – Anthony

  posted in Outage by IX: Anthony Washington

• 26 Jan 2010 9:20 pm

  iis520 overload

  Hello, iis520 is being overloaded. Our windows admins are looking into the issue. Access to some or all of your sites may be disrupted. We are working on this as quick as possible and will update you once issue is resolved. Regards, David Stuard UPDATE @ 10:45PM All sites should be back up now.

  posted in Outage by IX: Customer Relations

• 26 Jan 2010 9:48 am

  CP9 Unavailable – Resolved

  Our service monitor detected an anomaly with the cp9.  The exact cause is unknown, but we are in the process of restoring services.  At this time we anticipate it will take 1.5 hours to completely restore all service.  A few machines will undergo routine file system checks and take longer.  The start order will roughly [...]

  posted in Outage by johann

• 26 Jan 2010 4:29 am

  Mail402 Downtime

  All services on Mail402 will be stopped to allow us to copy all the data to a new server with a better performing raid card. There should be no loss of data during this procedure but mail services will not function while this is being done. The new server should be online in 2-3 hours. [...]

  posted in Outage by IX: Anthony Washington

• 25 Jan 2010 7:17 pm

  iis316 DDOS attack

  Hello, We had to block shared IP (98.131.74.1) to protect other customers on the server. So currently only domains hosted on that IP are affected. We’ll keep monitor sever and will check if DDOS ended every 3-4h. Once it’s finished – we’ll unblock shared IP. Regards, David Stuard System Administrator UPDATE @ 9:57PM IP is [...]

  posted in Outage by IX: Customer Relations

• 25 Jan 2010 8:30 am

  DDoS Attack / Network Slowness

  Hello We are currently experiencing a very powerful DDoS Attack (Distributed Denial of Service) against an IP address in our network. We are working to resolve this issue, but it is expected we will experience network slowness for the next hour. Thank you all for your patience, I will keep you updated with the status. [...]

  posted in Other Issues by IX: Tiberiu Ungureanu

• 25 Jan 2010 12:51 am

  CP9 Maintenance window 1am – 4am EST

  At 1am EST on Monday, January 25th we will start our planned maintenance on our CP9 cluster. All services on servers in the 9xx series will be affected. All customers that are affected by this action were notified by email  last week. We plan on completing the maintenance at 4am EST. We apologize for the [...]

  posted in Outage by IX: Matthew Almond

• 23 Jan 2010 10:43 pm

  web400 Shared IP DDoS Attack

  The shared IP 98.130.4.1 is currently under a severe DDoS attack. Our network administrator has filtered this IP to stop the attack on it. While this process is in place this IP will not be accessible. This filtering is necessary to stop the attack from bringing down all the services on our network. Once we [...]

  posted in Outage by IX: Lucas Hughes

• 23 Jan 2010 10:01 pm

  DDOS Attack

  We are currently experiencing a severe ddos attack on our network. Our network engineer is aware of the issue and is currently working on it. ETA for when this issue will be resolved is 15 to 20 minutes. Lucas Hughes System Technincian Ecommerce Inc. Update @ 10:25pm Jan 23 2010 We are still currently experiencing the ddos [...]

  posted in Outage by IX: Lucas Hughes

• 23 Jan 2010 6:31 am

  mail508 hardware failure

  We are still trying to recover data from the old Mail508 server, we will post any progress.

  posted in Outage by IX: Dan Sines

• 21 Jan 2010 10:54 am

  IIS520 Slowness

  Currently this server is under a very high load due to a few server abusers. Our team is working to find and disable these accounts so we can bring the server back to normal as soon as possible. Once we have more information about this issue we will provide you with an ETA and a [...]

  posted in Outage by IX: Marcus Livers

• 21 Jan 2010 6:19 am

  mysql404 Database Failure

  The filesystem that carried all databases was damaged. Causing the databases structure to be  completely destroyed. We performing recreation of databases structure and restoration from most recent backup. There is no exact ETA on this process. A rough estimate is 12 hours. Dan Sines Systems Administrator UPDATE @ 11:27am Jan 21 2010 We have an [...]

  posted in Outage by IX: Dan Sines

• 21 Jan 2010 4:56 am

  mail401 Maintenance

  mail401 has gone down for file system maintenance. We have no eta at this time. Dan Sines Systems administrator UPDATE @ 6:11am Jan 21 2010 We now have the filesystem repaired and are working on getting all of the services turned back on. There was no mail data loss. This is a problem with the [...]

  posted in Outage by IX: Dan Sines