Archive for February, 2012

• 27 Feb 2010 8:47 am

  Web525 Down – Resolved

  This server is experiencing some kind of network flood which is causing the server to be down. We are in the process of trying to figure out what is causing the problem. So for the moment all web sites are down on this server. Mail, mysql, and the control panel are not affected by this [...]

  posted in Outage by IX: Marcus Livers

• 26 Feb 2010 9:06 am

  CP9 Currently Unavailable – Resolved

  Our service monitoring detected an anomaly with the cp9. The exact cause is unknown at the moment, but we are in the process of restoring services. During this time ALL cp9 functions (control panel, mail, mysql, and web services) will be down. Right now we anticipate it will take 2 hours to completely restore all [...]

  posted in Outage by IX: Marcus Livers

• 26 Feb 2010 1:43 am

  mail500 hardware change Resolved

  Mail500 maintenance @ 1:49am EST mail500 services are being shut off while rsync to new hardware is completed. ETA 2.5 hours. During this time all services will be down. Dan Sines Systems Technician RESOLVED @ 3:05am EST mail500 is back online on its new hardware. All services are back to normal ~Dan

  posted in Outage by IX: Dan Sines

• 24 Feb 2010 2:15 am

  CP9 Unavailable – Resolved

  We are experiencing an issue on cp9 that has caused all servers to become unreachable. Currently, we are resetting the blades in order to get everything back online. We hope to have this issue solved within the next 1-2 hours. Regards, Anthony Washington System Technician UPDATE @ 3:45 am EST All servers are back online [...]

  posted in Outage by IX: Anthony Washington

• 23 Feb 2010 1:06 am

  Mail310 Scheduled Maintenance – Completed

  Mail310 will be going offline at 2:00am EST so that we can move the contents of this server to another server that has a 3ware raid card. 3ware raid cards offer higher reliability than the Adaptec card that is in there now. Moving to these raid cards will help ensure the data integrity on the [...]

  posted in Outage by IX: Anthony Washington

• 19 Feb 2010 4:01 am

  mail307 Maintenance – Complete

  IMAP services are being turned off on mail307 in order to speed up the raid rebuild process. ETA 3 to 4 hours. Daniel Sines Systems Technician

  posted in Outage by IX: Dan Sines

• 19 Feb 2010 3:38 am

  mail308 Maintenance – Complete

  mail308 services will be down for 2 to 2.5 hours as we migrate all content to new hardware. Daniel Sines Systems Technician UPDATE 4:50am Feb 19 2010 Maintenance is complete.  Server is back online on new hardware – Dan

  posted in Outage by IX: Dan Sines

• 18 Feb 2010 5:19 pm

  Nameserver Issues – Resolved

  We’ve had reports of periodic slowness in resolving domain names to IP addresses. Customers using ns15-ns18.ixwebhosting.com can be affected. We are working to isolate the problem. We do not have an ETA at this time. We apologize for the inconvenience caused. Matthew Almond Senior Systems Administrator. Update 3:06pm Feb 19, 2010: We have identified and [...]

  posted in Outage by IX: Matthew Almond

• 18 Feb 2010 11:54 am

  Support Number (614) 534-1961 Unreachable – Resolved

  We are currently having a problem with the T1 line that 614-534-1961 comes in on.  Unfortunately, we are being told that it will not be until tomorrow that an AT&T technician will be able to be dispatched to address the issue.  You can still reach us by dialing 800-385-0450. Update: Outage was caused by a [...]

  posted in Outage by johann

• 17 Feb 2010 2:53 am

  Web47 Maintenance – Completed

  The root partition on the original primary drive on this server is missing many files. To correct this, the contents need to be copied over from the secondary drive. This will require some downtime. At worst, it may take 1-2 hours but I expected it to complete before then. The partition that holds our customer’s [...]

  posted in Outage by IX: Anthony Washington

• 14 Feb 2010 8:41 pm

  CP9 Unavailable – Resolved

  Our service monitor detected an anomaly with the cp9.  The exact cause is unknown, but we are in the process of restoring services.  At this time we anticipate it will take 2 hours to completely restore all service. We will keep you updated on the status. Regards, David Stuard System Administrator UPDATE @ 9:01Pm This [...]

  posted in Outage by IX: Customer Relations

• 14 Feb 2010 2:37 am

  Mail307 Scheduled Maintenance – Completed

  Mail307 will be going offline within the next 30 minutes so that we can move the contents of this server to another server that has a 3ware raid card. 3ware raid cards offer higher reliability than the Adaptec card that is in there now. Moving to these raid cards will help ensure the data integrity [...]

  posted in Outage by IX: Anthony Washington

• 13 Feb 2010 1:30 am

  Mail304 Scheduled Maintenance

  Mail304 will be going offline within the next 30 minutes so that we can move the contents of this server to another server that has a 3ware raid card. 3ware raid cards offer higher reliability than the Adaptec card that is in there now. Moving to these raid cards will help ensure the data integrity [...]

  posted in Outage by IX: Anthony Washington

• 12 Feb 2010 1:45 pm

  web413 Scheduled Maintenance

  web413 will undergo scheduled maintenance between the hours of 1:00am and 5:00am EST on February 13th, 2010. During this period websites hosted on this system may be unavailable. We will update this post when we start the work, periodically during the process and when it is completed. We apologize for the inconvenience that this may [...]

  posted in Maintenance by IX: Matthew Almond

• 11 Feb 2010 1:46 pm

  Mail507 Raid Rebuild

  Currently this server’s raid is rebuild due to a drive in the server going bad. We have replaced the bad drive and now the server is rebuilding on the hot spare (an extra drive in the server for raid 5 that will take over in case of any drive failure). The new drive that was [...]

  posted in Outage by IX: Marcus Livers