Archive for May, 2012

• 10 Feb 2010 5:04 pm

  mssql 303 disk failure

  Today mssql303 had a disk failure around 4:30 today that caused the server’s contents to be lost.  We are currently installing a new machine so that it can be recreated by our Windows admins. The recreation server will be online in the next hour and the recreation process will then begin. We currently don’t have [...]

  posted in Outage by IX: Lucas Hughes

• 10 Feb 2010 7:00 am

  Support Center Closed (We’re Open Again!)

  Due to severe weather here in Ohio, we have had to close local support operations for the safety of our team until further notice. This means that we will be unable to answer your calls until we are able to reopen. We have reinforced the staff on tickets and chats, so please feel free to [...]

  posted in Outage by admin

• 10 Feb 2010 4:21 am

  CP9 Unavailable

  CP9 Unavailable 4:26am EST Our service monitor detected an anomaly with the cp9.  The exact cause is unknown, but we are in the process of restoring services.  At this time we anticipate it will take 2 hours to completely restore all service.  A few machines will undergo routine file system checks and take longer.  The [...]

  posted in Outage by IX: Dan Sines

• 09 Feb 2010 2:38 am

  Mail303 Maintenance

  Mail303 will be going offline within the next 30 minutes so that we can move the contents of this server to another server that has a 3ware raid card. 3ware raid cards offer higher reliability than the Adaptec card that is in there now. Moving to these raid cards will help ensure the data integrity [...]

  posted in Outage by IX: Anthony Washington

• 08 Feb 2010 3:02 am

  Mail414 Maintenance

  We are taking mail414 offline so that we can move the contents of this server to another server that has a 3ware raid card. 3ware raid cards offer higher reliability than the Adaptec card that is in there now. Moving to these raid cards will help ensure the data integrity on the server. The expected [...]

  posted in Outage by IX: Anthony Washington

• 03 Feb 2010 10:12 am

  Web409 Webshell Error

  Currently if you log into webshell from your control panel you are receiving an error. We are currently working on this issue to resolve it as soon as possible. Also your files are still there and nothing will be lost durning this process. So until we have a fix for this issue you can use [...]

  posted in Outage by IX: Marcus Livers

• 02 Feb 2010 3:41 am

  Web83 File System Check

  Web83 is currently offline while it is doing a file system check. This is a very important process that checks/repairs the file system and helps preserve the data on the server. The server will need to remain offline while this is in process. Web sites hosted on this server will not function until the check [...]

  posted in Outage by IX: Anthony Washington

• 02 Feb 2010 2:23 am

  Mail410 Maintenance

  We are taking mail410 offline so that we can move the contents of this server to another server that has a 3ware raid card. 3ware raid cards offer higher reliability than the Adaptec card that is in there now. Moving to these raid cards will help ensure the data integrity on the server. The expected [...]

  posted in Outage by IX: Anthony Washington

• 01 Feb 2010 4:32 am

  Slowness on CPs 1 to 8

  You may notice some slowness when accessing your control panel. This is due the vacuum processes that are running on these cp servers. The vacuum process cleans up the database and helps prevent data loss/corruption. This will not affect the speed of your mail, website, or databases; This only affects control panel operations. The vacuum [...]

  posted in Outage by IX: Anthony Washington

• 01 Feb 2010 2:36 am

  Mail409 Offline for Maintenance

  We are taking mail409 offline so that we can move the contents of this server to another server that has a 3ware raid card. 3ware raid cards offer higher reliability than the Adaptec card that is in there now. Moving to these raid cards will help ensure the data integrity on the server. The expected [...]

  posted in Outage by IX: Anthony Washington