Archive for May, 2012

• 13 Apr 2010 12:09 pm

  Mail901-920 and MySQL901-920 Migration (CP9) – Completed

  Step 2 of the CP9 Migration is ready to start (we told you the SysAdmins wouldn’t be sleeping until this is over).  We are finishing the last online syncs of Mail901 through Mail920 and MySql901 through MySql920.  After these complete–one at a time–they will be cut over to the new hardware.  Downtime will be less [...]

  posted in Maintenance, Outage by IX: Lisa Grice

• 13 Apr 2010 3:08 am

  Mail502 Maintenance – Completed

  Mail502 will be going offline  so that we can move the contents of this server. The contents are being moved to another server with a newer, better performing raid card. These newer raid cards will help ensure that your data stays intact. In order to complete the final steps of moving the content, we have [...]

  posted in Outage by IX: Anthony Washington

• 13 Apr 2010 1:59 am

  Web311 Maintenance – Completed

  Web311 will be going offline  so that we can move the contents of this server. The contents are being moved to another server with a newer, better performing raid card. These newer raid cards will help ensure that your data stays intact. In order to complete the final steps of moving the content, we have [...]

  posted in Outage by IX: Anthony Washington

• 12 Apr 2010 2:20 pm

  Scheduled Power and Phone Service Maintenance

  This Sunday on April 18th, from 6am to 9am EDT, we will have two maintenance operations taking place.  One by the power company for the building that houses the data center and call center.  The other maintenance is for the PBX and is a preliminary step towards a future improvement in customer support.  The power [...]

  posted in Maintenance by johann

• 09 Apr 2010 3:10 pm

  CP9 Database Optimization – Complete

  We are taking  another step toward the CP9 migration tonight, at Midnight EDT,  by conducting a database optimization on the current infrastructure. This is a necessary preparation step for the move. There may be slow reaction times accessing your control panel as this occurs, however your websites and all other services running will not be [...]

  posted in Outage by IX: Lisa Grice

• 09 Apr 2010 11:32 am

  Mail501 and Mail502 – Emergency Maintenance – Resolved

  Mail501 and Mail502 have hard drive failures that need to be immediately addressed.  Any postponement of this work would be detrimental to data integrity.  The hard drives are part of RAID arrays that prevent any data loss, however the servers will experience slowness as the arrays are rebuilt with the new drives. Lisa Grice Director [...]

  posted in Maintenance by IX: Lisa Grice

• 09 Apr 2010 2:03 am

  Web507 RAM Upgrade – Complete

  This needed to be done to improve the performance of the server. We notice there was some slowness in the server so we took care of the problem with this upgrade. We are expecting once the machine is brought back online there will be a file system check to make sure everything is ok.

  posted in Maintenance by IX: Dan Sines

• 08 Apr 2010 12:57 am

  web411 maintenance – Complete

  Web411 is being moved to new hardware for better performance, we apologize for the downtime while this necessary maintenance occurs.

  posted in Maintenance by IX: Dan Sines

• 07 Apr 2010 8:54 pm

  Call Center and Live Chat Support Issues – Resolved

  We are currently experiencing issues with our internal help desk and live chat services. We expect the live chat service to be back up in the next hour with some reduced functionality with the service being completely restored by midnight tonight. Our phone representatives will be happy to assist you with any questions or issues [...]

  posted in Outage by IX: Lucas Hughes

• 07 Apr 2010 11:48 am

  Web512 FSCK – Resolved

  This server is going to be off line for a bit while we run file system check on this server.  We are doing this to make sure there are not system errors on this server because of load issues we have been having recently. Marcus Livers Senior Systems Technician

  posted in Outage by IX: Marcus Livers

• 06 Apr 2010 4:10 am

  CP9 Outage – Resolved

  All of cp9 services are offline. We are currently working to bring them back online as soon as possible. Anthony Washington System Technician

  posted in Outage by IX: Anthony Washington

• 02 Apr 2010 11:37 pm

  CP9 Outage – Resolved

  All of cp9 services are offline. We are currently working to bring them back online as soon as possible. Matthew Almond Systems Administrator

  posted in Outage by admin

• 01 Apr 2010 12:49 pm

  Vacuum Running Behind CP6 – Resolved

  This process is usually set to run on the weekend, but since today was the first day of the new month the process ran. This is going to cause slowness to the customers that are behind cp6 and only for the control panel. Websites, databases, and email are not affected by this issue. Marcus Livers [...]

  posted in Outage by IX: Marcus Livers

• 01 Apr 2010 12:09 pm

  Scheduled Call Center Maintenance – Complete

  Our call center will be unavailable on April 1st, 7pm to 9pm EDT.  This is not an April fool’s joke.

  posted in Outage by johann