Archive for February, 2012

• 31 May 2010 7:36 am

  Web400 Down for Emergency Maintenance – Complete

  Web400 is being taken down to replace a hard drive. ETA is about 30 minutes. We apologize for any inconvenience this will cause, but assure you we are working as fast as we can to get this done quickly and efficiently.

  posted in Maintenance, Outage by IX: Customer Relations

• 27 May 2010 5:18 pm

  (VPS) DDoS Attack / Network Slowness – Resolved

  We are currently experiencing a very powerful DDoS Attack (Distributed Denial of Service) against IP addresses which are hosted on of our VPS (Virtual Private Server) hardware nodes. We are working to resolve this issue, but it is expected we will experience network slowness until resolved. Thank you all for your patience, we will keep [...]

  posted in Outage by IX: Kevin Nelson

• 27 May 2010 1:08 pm

  DDoS Attack / Network Slowness – Resolved

  We are currently experiencing a very powerful DDoS Attack (Distributed Denial of Service) against an IP address in our network. We are working to resolve this issue, but it is expected we will experience network slowness for the next hour.  Thank you all for your patience, we will keep you updated with the status. Christian [...]

  posted in Outage by IX: Christian Adams

• 26 May 2010 9:17 am

  Web919 Offline – RESOLVED

  UPDATE: Issue is resolved. Everything on the server is working correctly. Nothing was affected as far as content goes, but if any minor changes were made (FTP passwords, added users, etc.) they may be out of sync. Please contact us if this is the case. UPDATE: Admins are still working on this, but have yet [...]

  posted in Outage by IX: Customer Relations

• 25 May 2010 12:46 pm

  Web400 Slow Due to RAID Rebuild – Complete

  Web400 is currently undergoing a RAID  rebuild. When a RAID rebuilds it is usually due to one of the drives belonging to the raid array failing. This is an automated process, but it can take some time. The rebuild is currently at 55 percent completion and should be completely done at 9:00 PM EST today, [...]

  posted in Outage by IX: Customer Relations

• 24 May 2010 2:30 pm

  Mail 18 Emergency Maintenance – Resolved

  Mail18 on CP1 has been taken down for emergency maintenance. The estimated time to complete is 1 hour. In the mean time, if you are expecting an important email or document, have the sender send it to an alternative email. If you think you may be on this server, go to http://www.whatsmydns.net, change the dropdown [...]

  posted in Maintenance, Outage by IX: Customer Relations

• 23 May 2010 10:17 am

  CP8 Vacuum – Completed

  Control Panels 8 may be experiencing periodic slowness, or may even be temporarily unavailable at times. This is due to a process that we have to run called a vacuum. Our Control Panel software works in conjunction with a database and, to speed up service, database entries that are deleted are not actually removed from [...]

  posted in Maintenance by IX: Customer Relations

• 21 May 2010 10:42 am

  CP8 HSphere Services Under Maintenance – COMPLETE

  UPDATE: Maintenance is complete. UPDATE: New ETA is 2 hours. All servers on CP8 are currently undergoing some HSphere maintenance. During this time, some HSphere related services may fail (such as adding emails, sub domains, etc). Current ETA is one hour.

  posted in Outage by IX: Customer Relations

• 20 May 2010 9:58 am

  Webshell is broken on cp6-cp8 – Resolved

  UPDATE: All CPs are back online. It seems there was a problem with our web extension rules in the IIS configurations. Our admin team is still investigating the reasons behind this. Webshell is currently down on most of the servers that are managed from cp6 and cp8. At the moment, our admins are investigating the [...]

  posted in Outage by IX: Customer Relations

• 20 May 2010 2:06 am

  web1003 – Shared IP Under DDoS – RESOLVED

  A shared IP on web1003 is currently under a Distributed Denial of Service attack.  We are currently checking the status of this every 2 hours and will provide updates as events warrant.

  posted in Outage by admin

• 19 May 2010 1:49 am

  Network Maintenance – Completed

  Our network provider is currently performing mandatory splice enclosure changes. Right now, this is affecting one of our two lines. You may experience sporadic slowness and/or connection issues during this maintenance. This is scheduled to last until 6am EST. We apologize for any inconveniences this may cause. Regards, Anthony Washington System Technician

  posted in Outage by IX: Anthony Washington

• 18 May 2010 3:38 am

  Web308 Maintenance – Completed

  web308 will be going offline  so that we can move the contents of this server. The contents are being moved to another server with a newer, better performing raid card. These newer raid cards will help ensure that your data stays intact. In order to complete the final steps of moving the content, we have [...]

  posted in Outage by IX: Anthony Washington

• 15 May 2010 8:37 pm

  800 number currently experiencing intermittent downtime – RESOLVED

  Currently, our provider for our 800 number service is experiencing intermittent issues with the service they are providing to us. They were unable to provide us with an ETA to have this corrected. In the meantime, you can call us directly at (614)534-1961

  posted in Outage by IX: Customer Relations

• 13 May 2010 4:25 am

  iis521 Maintenance – Complete

  iis521 was rebooted after windows updates. It is now checking the hard drives consistency. While this is running all services will be down.

  posted in Outage by IX: Dan Sines

• 13 May 2010 1:08 am

  web307 Maintenance – Complete

  web307 will be going offline  so that we can move the contents of this server. The contents are being moved to another server with a newer, better performing raid card. These newer raid cards will help ensure that your data stays intact. In order to complete the final steps of moving the content, we have [...]

  posted in Outage by IX: Dan Sines