Archive for May, 2012

• 11 May 2010 11:39 am

  Mail507 Slow – Resolved

  UPDATE: This issue has been resolved by our admins. RAID rebuild is complete. UPDATE: The server is now back online. However, RAID rebuild is ongoing and the current ETA is 24 hours. In that time, you may notice some slowness. However, once the rebuild is done, this issue will be fixed. Customers who are on [...]

  posted in Outage by IX: Customer Relations

• 10 May 2010 4:13 pm

  CP5 Shared SSL Down – Windows – Resolved

  All Windows customers using a shared SSL on CP5 will encounter a security warning, indicating an expired security certificate.   We have received the new certificates, but are having trouble reinstating them. We are currently working with our IT department to fix this in order to  have them implemented on these servers.   Until that time, [...]

  posted in Outage by admin

• 10 May 2010 2:22 pm

  mail78 – High Queue Load – Resolved

  Currently mail78 is experiencing a high queue.  This means that the mailserver is still receiving incoming mail and sending outgoing mail, but the emails are taking some time to be redistributed.  They are being redistributed in the order they were received.  Emails will not be lost.  It is just a matter of giving the server enough [...]

  posted in Outage by admin

• 08 May 2010 1:18 am

  web310 Maintenance – Complete

  web310 will be going offline  so that we can move the contents of this server. The contents are being moved to another server with a newer, better performing raid card. These newer raid cards will help ensure that your data stays intact. In order to complete the final steps of moving the content, we have [...]

  posted in Outage by IX: Dan Sines

• 05 May 2010 6:18 pm

  CP5 – Shared SSL Down – Linux – Complete

  All customers using a shared SSL on CP5 will encounter a security warning, indicating an expired security certificate.   We have alerted the company that we have purchased the SSL from, and are awaiting the new SSL certificate.  We will update our customers as soon as we have received a response from the provider, and [...]

  posted in Outage by IX: Customer Relations

• 04 May 2010 10:37 am

  Web948 Shared IP Under dDos Attack – Resolved

  We are currently experiencing a DDoS (Distributed Denial of Service Attack) against the shared IP address on Web948. Customers with Linux hosting accounts on this server may experience problems accessing websites using the shared IP address.  Our System Administrators are currently looking for the external IP to firewall it off.  In the meantime they will be [...]

  posted in Outage by admin

• 01 May 2010 8:20 am

  CP8 Vacumn – Completed

  Vacumn is now finished. Control Panels 8 may be experiencing periodic slowness, or may even be temporarily unavailable at times. This is due to a process that we have to run called a vacuum. Our Control Panel software works in conjunction with a database and, to speed up service, database entries that are deleted are [...]

  posted in Outage by IX: Customer Relations