Archive for February, 2012

• 31 Jul 2010 1:15 am

  web151 – Resolved

  web151 has a bad drive. We have set the backup drive as the primary and will be running rsync to it so we have all current data in place. We are shutting down all services on web151 while this process is going on. All services will be down.

  posted in Maintenance by admin

• 29 Jul 2010 12:16 am

  CP – Maintenance – Resolved

  CP (or cp1) is undergoing maintenance at the moment.  As of right now a new drive has been installed and the server is going through startup routines before fully initializing.

  posted in Maintenance by admin

• 27 Jul 2010 7:21 am

  DDOS Attack – Resolved

  We are currently under a DDOS attack. This is causing a lot of slowness on our end, including web and email servers, and phone support. Our administrators are already working to block this attack. Currently we do not have an ETR, but we will update this as soon as we do. For more information on [...]

  posted in Other Issues by IX: Customer Relations

• 26 Jul 2010 9:50 am

  CP1 Emergency Maintenance – Resolved

  The chassis on cp1 is showing a drive failure.  Our Systeam Administrators have said that even though it looks like it is still functional that they are going to take the server offline temporarily to perform a drive replacement just to be sure.

  posted in Maintenance by IX: Christian Adams

• 25 Jul 2010 6:17 pm

  Local (non toll free) number down. – Resolved

  Currently, the number (614) 534-1960  is down, and cannot be used to reach us. Our 800-385-0450 number is still working. International customers should try to reach us through live chat, email, or any other methods available to them. We do not currently have an ETA for how long this will be down. We are working [...]

  posted in Outage by IX: Customer Relations

• 23 Jul 2010 5:05 am

  CP9 – Down – Resolved

  We are currently experiencing intermittent issues with CP9.  We are currently looking into the issue, however, we have no specific details at the moment and will update as soon as more relevant data can be obtained.

  posted in Outage by admin

• 21 Jul 2010 12:22 pm

  iis310 Down – RESOLVED

  ISSUE IS RESOLVED iis310 is down with a hardware issue at the moment. Our admins are currently investigating the issue, but until it is fixed, all domains and FTP services will be unavailable.

  posted in Maintenance by IX: Customer Relations

• 18 Jul 2010 12:04 pm

  Phone Support Currently Not Available ~ Resolved ~

  Currently our phone support is offline, there has been an issue with out T1 line that our admins are looking into. Currently there is no ETR, but you can still reach us through livechat and through our 24/7 ticketing system We apologize for this inconvenience and understand the severity of this issue, we will continue [...]

  posted in Outage by robert

• 17 Jul 2010 11:34 am

  VPS Issues – RESOLVED

  The issue is resolved. At the moment, all of our VPS servers are experiencing a packet loss. As such, they are all down or slow. The current ETA is two to three hours.

  posted in Maintenance by IX: Customer Relations

• 14 Jul 2010 3:07 pm

  SiteStudio on CP10 – Resolved

  Currently when a customer on Control Panel 10 (CP10) attempting to launch and access the SiteStudio application it will result in a blank page.  Our System Administrators are aware of this issue and currently working with out SiteStudio representative to fix this issue.

  posted in Outage by IX: Christian Adams

• 14 Jul 2010 1:07 pm

  VPS Issues – Resolved

  Our VPS servers are experiencing a packet loss at the moment. As such, the VPS servers are either inaccessible or slow.

  posted in Maintenance by IX: Customer Relations

• 14 Jul 2010 7:02 am

  web408 – FSCK – Completed

  Currently our System Administrators are running a File System Check on web408.  The reason for this is because this server has had some slowness or down time issues with it recently.  This File System Check is meant as a preventive measure to keep issues from cropping up in the near future and is intended to [...]

  posted in Maintenance by IX: Christian Adams

• 13 Jul 2010 12:46 pm

  Shared SSL on CP3 Issue

  Google has recently grouped domains using the Shared SSL on CP3 (i.e. domain.c3.ixwebhosting.com) into one block list. What this means is that anyone browsing to a page or domain using a Shared SSL on CP3 will be presented with a Google warning page. There are 637 domains effected by this issue. At the moment, we [...]

  posted in Maintenance by IX: Customer Relations

• 07 Jul 2010 10:02 pm

  IIS – Webshell SSL Expired – Resolved

  The SSL certificate for IIS webshell has expired.  Our administrators are currently working on a mass replacement to restore SSL services.  A temporary solution for this issue is to simply accept connections with expired SSL certificates and continue to work in a secure environment.  This is not a security breach and users will still be [...]

  posted in Other Issues by nathanael

• 07 Jul 2010 1:51 am

  Network Maintenance – Complete

  Moving circuit from one router to another and upgrading it’s capacity from 2.44G (OC48) to 10G. This will increase our total bandwidth and create router redundancy. During the maintenance window, no customers should be affected.

  posted in Outage by IX: Trevor Lowe