Archive for May, 2012

• 06 Jul 2010 12:33 pm

  iis12 Hardware Failure – Resolved

  The hard drive for customers on iis12 has failed and is being recreated from backups.  Due to the large amount of data, this process will take between 12-24 hours, we will do our best to give updates every 3 hours, but it is difficult to provide exact estimates as the progress differs based on the [...]

  posted in Maintenance by admin

• 06 Jul 2010 7:38 am

  Mail402 – FSCK ~ Completed

  This mail server is going to be off line for a bit while we run file system check on this server.  We are doing this to make sure there are not system errors on this server because of load issues we have been having recently.

  posted in Maintenance by admin

• 05 Jul 2010 8:02 am

  Change of Ram within our Phone System – Resolved

  Our phone system is having problems with its ram causing our customers to not reach us on the phone. We are taking the phone system down to replace the ram. Once the ram has been replaced the phone systems will be back online working correctly again. Thanks for understanding! John Richards

  posted in Maintenance by john

• 05 Jul 2010 3:41 am

  Phone Issues – Resolved

  We are currently experiencing issues with our tech support hotline.  At the time any phone support representatives are unable to process incoming calls and it is recommended that users with pressing issues either submit a ticket or contact us via Livechat services.  We will update once more information is available until the issue is resolved.

  posted in Outage by admin

• 04 Jul 2010 9:52 pm

  mail54 – Maintenance – Resolved

  mail54 is currently undergoing recreation after issues with a scheduled raid rebuild earlier today.  We are currently in the process of installing a replacement server, however, this is currently no ETA as to when this process will be complete.

  posted in Maintenance by admin

• 04 Jul 2010 11:31 am

  lvz3 outage – Resolved

  One of the virtuzzo containers (lvz3) was offline earlier due to problems with iscsi.  The approximate time for the outage was about 30 minutes.  Fixes have been put in place to prevent the problem from reoccurring.

  posted in Outage by johann

• 03 Jul 2010 4:23 pm

  iis520 down – DDos attack – Resolved

  We are currently experiencing a very powerful DDoS Attack (Distributed Denial of Service) against the server iis520. We are working to resolve this issue, but it is expected we will experience network slowness for the next hour.  Thank you all for your patience, we will keep you updated with the status. Rich Cates Customer Relations

  posted in Outage by IX: Customer Relations

• 02 Jul 2010 10:43 am

  mysql506 – Down – UPDATE

  At the moment, mysql506 is down and undergoing a RAID rebuild. Also, the filesystem on the disk is corrupted. We have backups from June 28th, which we’re going to restore to a new server. *RESOLVED*

  posted in Maintenance by IX: Customer Relations

• 01 Jul 2010 9:44 pm

  web417 – Maintenance – Resolved

  Web417 is having raid problems related to the Adaptec raid card in the machine.  The bug in the raid card has manifested itself and the machine will not boot now. We had already started the process to move the server to a machine with a 3ware card.  The machine has the content from the last [...]

  posted in Maintenance by admin

• 01 Jul 2010 12:00 pm

  Web1007 Slowness – Shared IP Blocked – Resolved

  Web1007 has been experiencing slowness due to flooding on the shared IP 173.83.104.2. This IP has been temporarily blocked in order to restore service levels for all other sites on the server.

  posted in Outage by IX: Customer Relations

• 01 Jul 2010 10:19 am

  WVZ2 – Virtuozzo Down

  The virtuozzo service failed to start on WVZ2 node. This issue appears to be caused by damaged file systems on some containers causing issues with the node as a whole. Currently our System Administrators are checking each container individually and bringing them back online one-by-one.

  posted in Outage by IX: Kevin Nelson

• 01 Jul 2010 5:23 am

  Network Problem – Resolved

  We have an unknown network issue at this time. This is has websites, email, databases, and contol panels down for some of our customers. We have our experienced network engineers working on the issue now. We apologize for any inconvenience this has caused. You will notice instability in email, websites, and other aspects of your [...]

  posted in Outage by admin