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Archive for January, 2017

  • iis323 server down – Resolved

    Websites on server iis323 are currently not loading due to raid problems.  Our system administration team is working to resolve the issue as quickly as possible.

  • Denial of Service Attack – Resolved

    Customers are experiencing slowness, poor connectivity, and FTP denial. This is caused by a DOS attack. (Denial of Service) Our system administration department is blocking the offending IP addresses now. Thank you for your patience.

  • Phone Issues ~ Resolved

    We are currently reviewing issues with our phone system that appear to be related to our telecom provider reducing call quality greatly and ending the calls. At the time any phone support representatives are unable to process incoming calls and it is recommended that users with pressing issues either submit a ticket or contact us […]

  • iis311 – File System Problems – Resolved

    Server is experiencing file system problems. System has corrupted partitions.

  • Web196 Down – Resolved

    Web196 is having primary drive issues. There is no eta right now, but our server administrators are already hard at work trying to get this fixed as quickly as possible.

  • VPS Maintenance – Finished

    Due to network maintenance, All VPS servers will be unreachable from 9 to 11 a.m. We realize that this maintenance notification is somewhat short notice, and we apologize.  However, the maintenance is important and will cause major improvements in both the network and systems performance.  We believe these improvements will be highly beneficial for all […]

  • Network Issues – Resolved

    We are currently experiencing network issues.  As of now, control panels 3 and 5 are affected.  There is no ETA, but we currently have senior members of our System Administration team working on it.

  • Local Phone # Outage (International callers affected) – Resolved

    Our call center is currently undergoing emergency repairs that will cause our local numbers (affecting international callers) to be affected for approximately 1 hour.  Our toll free numbers are not affected by this repair. Any callers unable to reach us via phone, please contact us via chat, email, or tickets.

  • Moving Two Blade Enclosures – Resolved

    We will be moving two blade enclosures on today at 24:00 EST.  The servers affected are: mysql512 mysql513 iis524 iis523 mail513 mail415

  • mysql508 – Maintenence – Resolved

    Our System Administrators have informed us that they have had to take this database server offline due to a network issue on this specific box.

  • Control Panel 7 Maintenance – Finished

    The Control Panel 7 server will be offline for 30 minutes as we move this server to a Virtual Machine.  This maintenance is scheduled to begin at 11:00 a.m. est

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