Archive for May, 2012

• 15 Oct 2010 7:27 am

  CP9 & CP10 Intermittent Connection – Resolved

  We are currently experiencing some intermittent connection issues with our new hardware located on CP9 & CP10. Our representatives are resolving these individual issues as they arise. Most of these connection issues are being resolved in a timely manner while the new hardware adjusts to the server load.

  posted in Outage by admin

• 15 Oct 2010 6:21 am

  CP7 Control Panel Access – Resolved

  During server blade maintenance on Control panel 9 & 10. The blades for CP7 were removed and replaced as well. This has caused an unknown operating system error when trying to access the control panel. All sites, mail, databases, and FTP access should continue to operate as normal, but access to the CP7 panel will [...]

  posted in Outage by admin

• 14 Oct 2010 10:31 pm

  CP9 & CP10 Maintenance – Completed

  We are planning to do a scheduled maintenance for CP9 and CP10 to integrate new blades. This will occur Thursday at 11pm Eastern Standard time. This maintenance will have CP9 & CP10 down for 1 – 2 hours.

  posted in Maintenance by admin

• 14 Oct 2010 2:18 pm

  web164 Maintenance – Resolved

  web164 is currently running a File System Check.  The server was unresponsive and was rebooted.  Unfortunately, once rebooted it began a file system check.  It is estimated to take 1 to 2 hours to complete and during this time all sites hosted on web164 will be slow or inaccessible.  This is subject to change based [...]

  posted in Outage by IX: Brian Silhanek

• 14 Oct 2010 10:17 am

  HelpDesk Maintenance – Resolved

  The system that handles the processing of email replies for the HelpDesk will be undergoing maintenance.  The majority of HelpDesk functions will remain uninterrupted, but customers who respond to HelpDesk tickets via email reply will see a delay on those updates being posted to their tickets.  This delay could be from 4 to 5 hours. [...]

  posted in Maintenance by IX: Brian Silhanek

• 14 Oct 2010 3:17 am

  IIS319 – Maintenance – Resolved

  During routine server updates, the server required a full reboot. Server is being rebooted to check and fix the consistency of the file system. The logical FS structure is corrupted. We are just waiting for full boot FS check to complete.

  posted in Maintenance by admin

• 13 Oct 2010 2:02 am

  CP9 & CP10 Server Maintenance – Complete

  This morning starting at 2am EST, we will be rebooting servers on CP9 & CP10 to apply a critical kernel patch.   Three servers will be restarted at a time.  Estimated downtime for each server is around 5-10 minutes.  No servers are expected to do a fsck check, which should minimize downtime, any exceptions will be [...]

  posted in Maintenance by IX: Kevin M.

• 11 Oct 2010 1:50 am

  CP8 Web Server Maintenance – Complete

  This morning starting at 2am EST, we will be rebooting the remaining Web servers on CP8 to apply a critical kernel patch.   Three servers will be restarted at a time.  Estimated downtime for each server is around 5 minutes.  No servers are expected to do a fsck check, which should minimize downtime, any exceptions will [...]

  posted in Maintenance by IX: James M.

• 09 Oct 2010 3:22 am

  CP10 Web Server Maintenance – Complete

  This morning starting at 3am EST, we will be rebooting the remaining Web servers on CP10 to apply a critical kernel patch.   Three servers will be restarted at a time.  Estimated downtime for each server is around 5 minutes.  No servers are expected to do a fsck check, which should minimize downtime, any exceptions will [...]

  posted in Maintenance by IX: Kevin M.

• 09 Oct 2010 2:06 am

  CP9 Web Server Maintenance (continued) – Complete

  This morning starting at 2am EST, we will be rebooting the remaining Web servers on CP9 to apply a critical kernel patch.   Three servers will be restarted at a time.  Estimated downtime for each server is around 5 minutes.  No servers are expected to do a fsck check, which should minimize downtime, any exceptions will [...]

  posted in Maintenance by IX: Kevin M.

• 08 Oct 2010 4:37 am

  web311 Maintenance – Complete

  web311 has been rebooted following routine drive maintenance.  Unfortunately, an FSCK was forced when the operating system realized it had been 187 days since last reboot.

  posted in Maintenance by IX: Kevin M.

• 07 Oct 2010 8:22 pm

  Denial of Service Attack Aftereffects

  Several IP address ranges worldwide (specifically throughout Asia and Australia) were blocked as a part of the denial of service attack that started early this morning.  Customers within these ranges will not be able to access their websites. Our systems administration team is working to determine which IPs are “safe” and which IPs are perpetrating [...]

  posted in Other Issues by admin

• 07 Oct 2010 4:00 am

  Mail18 Server Down – Resolved

  Mail18 is suffering hardware issues. We have let the raid rebuild to 25% it has now been rebooted and is running fsck. When that completes we will have the server back online.

  posted in Outage by IX: Kevin M.

• 07 Oct 2010 3:59 am

  Massive DDoS Attack – Resolved/Monitoring

  Customers are experiencing intermittent slowness, poor connectivity, unresolved name servers, and FTP denial. This is caused by a DDoS attack. (Denial of Service) Our system administration department is blocking the offending IP addresses now. This attack is very large. After several attempts to isolate the source we had to temporarily block a large IP range [...]

  posted in Other Issues by admin

• 07 Oct 2010 1:13 am

  CP9 Web Server Maintenance – Complete

  This morning starting at 1am EST, we will be rebooting all Web servers on CP9 to apply a critical kernel patch.   Three servers will be restarted at a time.  Estimated downtime for each server is around 5 minutes.  No servers are expected to do a fsck check, which should minimize downtime, any exceptions will be [...]

  posted in Maintenance by IX: Kevin M.