Archive for February, 2012

• 31 Dec 2010 9:21 pm

  iis30 Emergency Maintenance – Resolved

  The iis30 web server is being taken down for emergency maintenance.  We need to replace a hard drive within the server.

  posted in Maintenance by IX: Derek DeHart

• 28 Dec 2010 5:45 am

  iis17 Maintenance– Resolved

  IIS17 server needed rebooted and is now running fscheck.  All websites, ftp, and control panels on this server will be unavailable.  The expected downtime is 2 hours.

  posted in Outage by jamesm

• 21 Dec 2010 3:02 pm

  iis523 Shared IP Down – Resolved

  The shared IP address (173.83.54.1) on iis523 is currently under a DDoS attack.  We have blocked the target IP by our firewall for some time to see if the DDoS attack subsides.

  posted in Outage by IX: Brian Silhanek

• 20 Dec 2010 12:28 pm

  Error with Custom Mail Filtering Services – Resolved

  Customers who employ custom mail filtering are experiencing bounce-back messages.  At this time our System Administration Department is aware of the problem and is working to resolve this issue.

  posted in Outage by IX: Robert Harrington

• 20 Dec 2010 12:06 am

  LDAP Mail Server Down – Resolved

  LDAP Server is down. This is affecting the ability to receive mail on several different mail servers. Our spam filter service is using the backup LDAP service. The LDAP server has undergone hard drive replacement and is currently in RAID rebuild. This is a rebuild started at 7PM EST and could take up to 24 [...]

  posted in Outage by IX: Trevor Lowe

• 17 Dec 2010 3:10 am

  iis317 Down – Resolved

  During our monthly windows updates, another windows server required restart. Server is temporarily down. It is running a File System check.

  posted in Outage by IX: Trevor Lowe

• 17 Dec 2010 2:01 am

  iis415 down – Resolved

  During restart the server experienced a File System Error. Server is now in stage 2 of 3 on the file system check.

  posted in Outage by IX: Trevor Lowe

• 17 Dec 2010 1:20 am

  Mysql410 Maintenance – Resolved

  We have been noticing hard drive errors with mysql410. In order to prevent future issues with these drives we are creating backup copies (RSYNC) of all the data on the server. We are shutting down all services on mysql410. Services will be shut down while we complete data rsync to new hardware. ETA 2 hours.

  posted in Maintenance by IX: Trevor Lowe

• 16 Dec 2010 7:08 pm

  web405 Intermittently Slow – Resolved

  The web405 server is intermittently running slowly.  Our systems administration team is aware and is investigating the problem.

  posted in Other Issues by IX: Derek DeHart

• 16 Dec 2010 11:16 am

  mysql410 Hard Drive Replacement – Resolved

  We have noticing hard drive errors with mysql410.  In order to prevent future issues with these drives we are creating backup copies (RSYNC) of all the data on the server.  During this time you may notice some slowness while connecting to the database. The current plan is to replace the drives later this evening, probably [...]

  posted in Maintenance by IX: Brian Silhanek

• 15 Dec 2010 3:17 am

  Mysql411 Maintenance – Resolved

  Due to the state of the RAID array, Mysql411 server will be offline to finish transferring the content to another server.

  posted in Maintenance by IX: Trevor Lowe

• 14 Dec 2010 10:33 pm

  iis1001 drive replacement – resolved

  iis1001 has been shut down to replace a faulty drive.

  posted in Outage by IX: Trevor Lowe

• 14 Dec 2010 4:20 pm

  mysql411 Slow – Resolved

  The mysql411 database server is running slowly and intermittently returning an error message when sites try to connect to databases.  Our systems administration team is currently working on the problem and estimates that it will be resolved in approximately 30 minutes.

  posted in Other Issues by IX: Derek DeHart

• 12 Dec 2010 11:40 pm

  wbackup27 down – Resolved

  All backups on the server are inaccessible due to software failure.

  posted in Outage by IX: Trevor Lowe

• 12 Dec 2010 2:23 am

  web83 down – Complete

  During the course of normal operation, a reboot was required.  During restart, file inconsistencies were discovered and the operating system forced a FSCK.  Once the File System Check is complete, normal operation will return.

  posted in Maintenance by IX: Kevin M.