Archive for February, 2012

• 31 May 2011 10:37 am

  Network Denial of Service Attack – Resolved

  Our network is currently experiencing a Denial of Service Attack. Our network administration team are currently attempting to identify the source of the attack and block the incoming requests. We are receiving reports that this is primarily affecting email, web, and database access at this time. We will update the blog post every 30 minutes [...]

  posted in Outage by IX: Trevor Lowe

• 27 May 2011 7:44 am

  Web 1000 – File System Check – Resolved

  Our system administrators recently reset web server: web1000 and after rebooting the system initiated a mandatory file system check.  During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  posted in Maintenance by IX: Robert Harrington

• 24 May 2011 2:35 pm

  IIS503 File System Check – Resolved

  Running FS (File System) check on data disk to correct file system errors.

  posted in Outage by IX: Customer Relations

• 23 May 2011 11:16 am

  CP1 Configuration Change – Completed

  At 12PM EST, our administrators will be making a change to the NS1 nameserver which is the secondary nameserver for Control panel 1. This change will take up to 24 hours to propagate as the IP address of the server will change. We do not expect customers to experience any downtime. This notice is purely [...]

  posted in Maintenance by IX: Kevin Nelson

• 22 May 2011 12:20 pm

  Cp9-11 Slowness/Down – Resolved

  Control panels 9-11 are currently affected by a denial of service attack, our admins are working hard to pinpoint the attack, and firewall off the abuser.

  posted in Other Issues by robert

• 17 May 2011 3:58 pm

  wvz1 Urgent Maintenance – Completed

  VPS containers on wvz1 have experienced several errors. In order to correct these issues, the containers are going through file system maintenance to ensure data integrity.  To limit customer downtime, our VPS administrators are taking individual nodes offline 1 at a time to run the file system check.

  posted in Maintenance, Outage by IX: Kevin Nelson

• 17 May 2011 10:25 am

  Mail Resolution Issue – Control Panel 1 – Resolved

  We are receiving reports of various issues surrounding users receiving emails, primarily with customers on Control Panel 1, although we have had a few other reports of users on other control panels having similar issues.  At this point our System Administration staff is working to determine the exact cause and resolution to the issue.  We [...]

  posted in Other Issues by IX: Robert Harrington

• 16 May 2011 4:15 pm

  CP1 Configuration Change – Completed

  At 5PM EST, our administrators will be making a change to the NS2 nameserver which is the secondary nameserver for Control panel 1. This change will take up to 24 hours to propagate as the IP address of the server will change. We do not expect customers to experience any downtime. This notice is purely [...]

  posted in Maintenance by IX: Kevin Nelson

• 14 May 2011 4:45 pm

  Web602 – Raid Rebuild – Completed

  The web602 server is currently undergoing raid reconstruction. This is using a fair portion of the server resources. The Web602 server is slow because of this. The raid reconstruction shouldn’t take long, but we are expecting a 3 hour ETA.

  posted in Maintenance by IX: Trevor Lowe

• 13 May 2011 12:36 pm

  CP1- Down – Resolved

  We are currently experiencing issues with CP1.  Our administrators are working to isolate the cause.  Web, mail, and database services are still up and running.

  posted in Outage by IX: Customer Relations

• 10 May 2011 10:31 am

  web602 – Shared IP Down – Resolved

  The shared IP address on the web602 server is the target of a DDoS attack. The shared IP has been blocked to ensure site performance for dedicated IP addresses on the web602 server.

  posted in Outage by IX: Kevin Nelson

• 09 May 2011 3:24 pm

  Web71 – File System Check – Complete

  Web71 had to be restarted and is currently undergoing a File System Check (FSCK).

  posted in Maintenance by IX: Jason Hazel

• 09 May 2011 3:10 am

  iisn 201-206 and iis 523, 1015 – Resolved

  iisn 201-206 and iis 523, 1015 are inaccessible due to Windows issues with the virtualized environment.  Unknown cause.

  posted in Outage by IX: Craig W.

• 06 May 2011 11:10 am

  NS5, NS7, NS9, NS11, NS13 Configuration Change – Completed

  Our administrators are making a change,around 12 PM EST, to the NS5, NS7, NS9, NS11 and NS13 nameservers which are the primary nameservers for Control panel 3, CP4, CP5, CP6, and CP7, respectively. This change will take up to 24 hours to propagate as the IP address of the server will change. We do not expect [...]

  posted in Outage by IX: Kevin Nelson

• 04 May 2011 4:46 pm

  web948 – Shared IP down – Resolved

  The shared IP address on the web948 server is the target of a DDoS attack. The shared IP has been blocked to ensure site performance for dedicated IP addresses on the web948 server.

  posted in Outage by IX: Trevor Lowe