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Archive for January, 2017

  • Network Denial of Service Attack – Resolved

    Our network is currently experiencing a Denial of Service Attack. Our network administration team are currently attempting to identify the source of the attack and block the incoming requests. We are receiving reports that this is primarily affecting email, web, and database access at this time. We will update the blog post every 30 minutes […]

  • Web 1000 – File System Check – Resolved

    Our system administrators recently reset web server: web1000 and after rebooting the system initiated a mandatory file system check.  During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • IIS503 File System Check – Resolved

    Running FS (File System) check on data disk to correct file system errors.

  • CP1 Configuration Change – Completed

    At 12PM EST, our administrators will be making a change to the NS1 nameserver which is the secondary nameserver for Control panel 1. This change will take up to 24 hours to propagate as the IP address of the server will change. We do not expect customers to experience any downtime. This notice is purely […]

  • Cp9-11 Slowness/Down – Resolved

    Control panels 9-11 are currently affected by a denial of service attack, our admins are working hard to pinpoint the attack, and firewall off the abuser.

  • wvz1 Urgent Maintenance – Completed

    VPS containers on wvz1 have experienced several errors. In order to correct these issues, the containers are going through file system maintenance to ensure data integrity.  To limit customer downtime, our VPS administrators are taking individual nodes offline 1 at a time to run the file system check.

  • Mail Resolution Issue – Control Panel 1 – Resolved

    We are receiving reports of various issues surrounding users receiving emails, primarily with customers on Control Panel 1, although we have had a few other reports of users on other control panels having similar issues.  At this point our System Administration staff is working to determine the exact cause and resolution to the issue.  We […]

  • CP1 Configuration Change – Completed

    At 5PM EST, our administrators will be making a change to the NS2 nameserver which is the secondary nameserver for Control panel 1. This change will take up to 24 hours to propagate as the IP address of the server will change. We do not expect customers to experience any downtime. This notice is purely […]

  • Web602 – Raid Rebuild – Completed

    The web602 server is currently undergoing raid reconstruction. This is using a fair portion of the server resources. The Web602 server is slow because of this. The raid reconstruction shouldn’t take long, but we are expecting a 3 hour ETA.

  • CP1- Down – Resolved

    We are currently experiencing issues with CP1.  Our administrators are working to isolate the cause.  Web, mail, and database services are still up and running.

  • web602 – Shared IP Down – Resolved

    The shared IP address on the web602 server is the target of a DDoS attack. The shared IP has been blocked to ensure site performance for dedicated IP addresses on the web602 server.

  • Web71 – File System Check – Complete

    Web71 had to be restarted and is currently undergoing a File System Check (FSCK).

  • iisn 201-206 and iis 523, 1015 – Resolved

    iisn 201-206 and iis 523, 1015 are inaccessible due to Windows issues with the virtualized environment.  Unknown cause.

  • NS5, NS7, NS9, NS11, NS13 Configuration Change – Completed

    Our administrators are making a change,around 12 PM EST, to the NS5, NS7, NS9, NS11 and NS13 nameservers which are the primary nameservers for Control panel 3, CP4, CP5, CP6, and CP7, respectively. This change will take up to 24 hours to propagate as the IP address of the server will change. We do not expect […]

  • web948 – Shared IP down – Resolved

    The shared IP address on the web948 server is the target of a DDoS attack. The shared IP has been blocked to ensure site performance for dedicated IP addresses on the web948 server.

 
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