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Archive for January, 2017

  • VPS Node wvz1 Maintenance – Completed

    The node operating system has identified file inconsistencies.  A file system check is necessary to insure against data corruption.  

  • mysql508 – down – Resolved

    Mysql508 server is being restored from the most recent backup available. The database server experienced errors during a routine restart, and requires content restoration. We are currently running mysql dump for all databases from the old drive. This process is already 20% complete.

  • Mysql 301 – slow – Resolved

    Our system administration team has confirmed that the server slowness is being caused by backup processes that continue to run on the server. Normally, all backups finish before the 7AM EST business hours start. In this case, the database backups have continued to run throughout the day. We will let this continue until all database […]

  • Denial of Service Attack – Resolved

    Starting earlier this morning, our systems administrators detected a  widespread denial of service attack against our network.  We have taken steps to minimize the effects of this attack but due to the dynamic nature of this attack we are constantly adjusting in order to work around it.  At this point we are still investigating the […]

  • web412 – Down – Resolved

    Web412 had to be rebooted and is running a file system check.  

  • Web411 – Down – Resolved

    Web411 had to be rebooted and was running a file system check.   The file system check is over and the server is back online *UPDATE* We are still investigating issues with the server. Web411 was having issues rebuilding through raid. It is now being re-built. We will update again once we have some more […]

  • Our latest upgrade: ASP.NET 4.0 & SiteStudio

    Hello everyone! We’ve received a lot of feedback from our customers regarding some of the aging features of our hosting plans, most commonly related to SiteStudio and ASP.NET.  We’re excited to announce two server upgrades that will address much of this feedback, resulting in a better experience for everyone taking advantage of these features. SiteStudio […]

  • mail500 disk maintenance – completed

    During a routine restart, the mail500 server required a file system check to be run to ensure data integrity.

  • web934 – Shared IP down – Resolved

    The shared IP on our web934 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  • Mail Sent to Yahoo from IIS servers – Resolved

    One of our smart hosts is having difficulty sending email to Yahoo email addresses. Some customers using IIS servers (Windows accounts) may see a delay in mail delivery to Yahoo accounts, or no delivery at all while the messages are queued.

  • WVZ7 VPS (Windows) Hardware Node down – Resolved

    An OS error has occurred and logs are being generated for review of the cause and subsequent fix.

  • Live Chat – Unavailable 9/14

    On Wednesday, September 14th, 2011 our Live Chat support will be unavailable as our Live Chat representatives will all be attending an annual meeting.  This will start at 4:30 AM Eastern Time Zone and run until 7:30 AM (same day) Eastern.  During this time customers are welcome to contact us via phone or by ticket.

  • web311 Shared IP – Down – Resolved

    The shared IP on our web311 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  • iis410 – Shared IP down – Resolved

    The shared IP on our iis410 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your web server: Login to your account, click the blue manage button on your hosting account. Click the FTP Manager Icon, note the server in the Host field. Or, you can click the webshell/file […]

  • iis307 – maintenance – complete

    Our system administrators detected an issue with iis307. The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

 
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