Archive for February, 2012

• 29 Sep 2011 2:29 pm

  VPS Node wvz1 Maintenance – Completed

  The node operating system has identified file inconsistencies.  A file system check is necessary to insure against data corruption.  

  posted in Outage by IX: Kevin M.

• 29 Sep 2011 10:36 am

  mysql508 – down – Resolved

  Mysql508 server is being restored from the most recent backup available. The database server experienced errors during a routine restart, and requires content restoration. We are currently running mysql dump for all databases from the old drive. This process is already 20% complete.

  posted in Outage by IX: Trevor Lowe

• 28 Sep 2011 3:37 pm

  Mysql 301 – slow – Resolved

  Our system administration team has confirmed that the server slowness is being caused by backup processes that continue to run on the server. Normally, all backups finish before the 7AM EST business hours start. In this case, the database backups have continued to run throughout the day. We will let this continue until all database [...]

  posted in Other Issues by IX: Trevor Lowe

• 22 Sep 2011 7:37 am

  Denial of Service Attack – Resolved

  Starting earlier this morning, our systems administrators detected a  widespread denial of service attack against our network.  We have taken steps to minimize the effects of this attack but due to the dynamic nature of this attack we are constantly adjusting in order to work around it.  At this point we are still investigating the [...]

  posted in Outage by IX: Robert Harrington

• 21 Sep 2011 10:22 pm

  web412 – Down – Resolved

  Web412 had to be rebooted and is running a file system check.  

  posted in Maintenance by IX: Danny

• 21 Sep 2011 6:36 pm

  Web411 – Down – Resolved

  Web411 had to be rebooted and was running a file system check.   The file system check is over and the server is back online *UPDATE* We are still investigating issues with the server. Web411 was having issues rebuilding through raid. It is now being re-built. We will update again once we have some more [...]

  posted in Maintenance by IX: Mike N.

• 21 Sep 2011 1:18 pm

  Our latest upgrade: ASP.NET 4.0 & SiteStudio

  Hello everyone! We’ve received a lot of feedback from our customers regarding some of the aging features of our hosting plans, most commonly related to SiteStudio and ASP.NET.  We’re excited to announce two server upgrades that will address much of this feedback, resulting in a better experience for everyone taking advantage of these features. SiteStudio [...]

  posted in Awesome! by IX: Mike N.

• 21 Sep 2011 12:42 pm

  mail500 disk maintenance – completed

  During a routine restart, the mail500 server required a file system check to be run to ensure data integrity.

  posted in Maintenance by IX: Trevor Lowe

• 15 Sep 2011 3:06 am

  web934 – Shared IP down – Resolved

  The shared IP on our web934 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  posted in Awesome! by IX: Danny

• 12 Sep 2011 8:51 pm

  Mail Sent to Yahoo from IIS servers – Resolved

  One of our smart hosts is having difficulty sending email to Yahoo email addresses. Some customers using IIS servers (Windows accounts) may see a delay in mail delivery to Yahoo accounts, or no delivery at all while the messages are queued.

  posted in Outage by IX: Mike N.

• 10 Sep 2011 7:57 pm

  WVZ7 VPS (Windows) Hardware Node down – Resolved

  An OS error has occurred and logs are being generated for review of the cause and subsequent fix.

  posted in Outage by IX: Kevin M.

• 09 Sep 2011 10:10 am

  Live Chat – Unavailable 9/14

  On Wednesday, September 14th, 2011 our Live Chat support will be unavailable as our Live Chat representatives will all be attending an annual meeting.  This will start at 4:30 AM Eastern Time Zone and run until 7:30 AM (same day) Eastern.  During this time customers are welcome to contact us via phone or by ticket.

  posted in Outage by IX: Robert Harrington

• 08 Sep 2011 8:28 am

  web311 Shared IP – Down – Resolved

  The shared IP on our web311 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  posted in Outage by IX: Trevor Lowe

• 05 Sep 2011 6:40 am

  iis410 – Shared IP down – Resolved

  The shared IP on our iis410 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your web server: Login to your account, click the blue manage button on your hosting account. Click the FTP Manager Icon, note the server in the Host field. Or, you can click the webshell/file [...]

  posted in Outage by IX: Danny

• 05 Sep 2011 3:25 am

  iis307 – maintenance – complete

  Our system administrators detected an issue with iis307. The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  posted in Maintenance by IX: Danny