Archive for February, 2012

• 26 Oct 2011 6:18 pm

  Scheduled Shared Hosting Maintenance – CP9, CP10, and CP11 – October 29th – Completed

  Recently we’ve experienced some performance issues on some of our servers. Therefore, on Saturday morning, October 29th, from 12:01AM to 4:00AM EDT, we will be taking down control panels 9, 10, and 11 for some general maintenance, including adding hardware, updating firmware, and replacing old components with new ones. This effort will be an attempt to [...]

  posted in Maintenance by IX: Mike N.

• 23 Oct 2011 4:50 pm

  Mail35 – File System Check – Resolved

  Our Systems Administration Department detected an issue with the mail server mail35.  In order to resolve the issue they have rebooted the server but it is currently undergoing a file system check.  During the file system check services on mail35 may be slow or inaccessible.

  posted in Maintenance by nathanael

• 21 Oct 2011 8:49 am

  Data Center Network Issues – Resolved

  We are currently experiencing network issues within our data center.  This is affecting many different things at this time.  Customers may find that their websites are slow to load or may not load at all because of this.  Our phone support is currently down. Our system administrators are currently investigating the issue and we will [...]

  posted in Outage by IX: Brian Silhanek

• 18 Oct 2011 3:09 pm

  Incoming Mail – Down – Resolved

  Customers with email hosted on IX Web Hosting are experiencing errors when receiving mail. Customers are able to send, but not receive. Our system admins are currently researching this issue.

  posted in Outage by IX: Mike N.

• 15 Oct 2011 4:39 pm

  VPS wvz9 Urgent Maintenance – Completed

  Our VPS Administrators have discovered through the use of the recently upgraded firmware that one of the hard drives powering the Windows VPS hardware node wvz9 is degrading.  To preserve data integrity, the drive must be immediately replaced.  

  posted in Maintenance, Outage by IX: Kevin M.

• 14 Oct 2011 11:36 am

  Web1102 – File System Check – Resolved

  Our systems administration department recently detected an issue with disk space.  After adding additional disk space the server was restarted, at which time the server initiated a FSCK (File System Check).  During this time customers may experience server slowness or possibly even inaccessibility.  We will be updating periodically to inform on the status of the [...]

  posted in Maintenance by IX: Robert Harrington

• 13 Oct 2011 10:29 am

  Control Panel 11 – Down – Resolved

  We are currently experiencing issues relating to an unanticipated update to HSphere on Control Panel 11.  We are aggressively  perusing a timely resolution and appreciate your patience.

  posted in Outage by nathanael

• 13 Oct 2011 6:52 am

  iis1006 – maintenance – Completed

  Our system administrators detected an issue with iis1006. The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  posted in Maintenance by IX: Danny

• 12 Oct 2011 6:21 pm

  MSSQL8 Down – Emergency Maintenance – Resolved

  During a server reboot, numerous hard drive errors were reported. We are currently building a new Windows server.

  posted in Outage by IX: Robert Harrington

• 12 Oct 2011 5:00 pm

  VPS wvz9 Planned Maintenance Oct 15 – Completed

  The Windows VPS hardware node wvz9 will be taken offline October 15 at 03:00AM EDT (UDT-5) for a necessary firmware update. This exact update has already been performed on a sister server without error.  Expected downtime is 30 minutes from start of maintenance.  

  posted in Maintenance by IX: Kevin M.

• 11 Oct 2011 12:37 pm

  Mail500 – Critical Queue Maintenance – Completed

  Our system administration department has identified a large mail queue building on the Mail500 server. This is a result of an abuser on the server. We are working to clear the mail queue now. This critical queue does have the potential to slow message delivery. Messages could be bounced or delayed up-to two hours while [...]

  posted in Maintenance by IX: Trevor Lowe

• 09 Oct 2011 9:11 am

  Control Panel Maintenance (Vacuum) – Completed

  Control panel maintenance is performed on Saturday nights/Sunday mornings for shared hosting servers. This vacuum maintenance has run into the Sunday morning business hours. Server maintenance is affecting the ability to log-in to the manage control panel this morning. Occasional errors may be experienced when managing domain, database, and email accounts from the shared server [...]

  posted in Maintenance by IX: Trevor Lowe

• 07 Oct 2011 11:23 am

  Mail403 – Server Maintenance – Complete

  Our Systems Administration Department detected an issue with the mail server mail403.  In order to resolve the issue they have reset the server, but we are undergoing RAID rebuild.  The mail server will be up at this time, but will be slower due to the RAID rebuild process.  Customers may experience slowness, and some may [...]

  posted in Maintenance by IX: Robert Harrington

• 01 Oct 2011 12:03 am

  VPS Node lvz4 – down – Resolved

  The Linux hardware node became unresponsive and was rebooted.  The OS is forcing file system check and quota recalculation.  VPS administrators are actively monitoring the startup process.

  posted in Outage by IX: Kevin M.