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Archive for January, 2017

  • Belated holiday party for our live chat and ticket support teams – completed

    Our Live Chat and ticket support teams have been working hard throughout the Christmas season and we’re giving them a belated holiday party today. Expect Live chat and ticket response time to be a little slower from 2 -7 pm EST today. Thanks for your understanding throughout this 5 hour period and enjoy the rest […]

  • Global Mail Maintenance – Resolved

    There will be a brief global mail maintenance starting at 3:00AM EST. It is expected to be over within 2-4 hours. There may be some delays in receiving mail. We will be updating as more information comes along.

  • web1419 Shared IP – Down – Resolved

    The shared IP on our web1419 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  • Phone Support Holiday Party Dec. 22nd 1:00PM – 3:00PM EST – FINISHED

    Our phone support Customer Relations team will be unavailable from 1:00PM – 3:00PM EST. We will be available for ticket and chat support during this time. We sincerely apologize for any inconveniences that this causes to our customers. Thank you all for your patience and understanding.

  • web413 – Down – Resolved

    We experienced some abnormal performance from this server earlier today and have begun to run a file scan check. We will keep status blogs updated as we learn more.

  • Web1215 Unresponsive – Resolved

    The server is still running a file system check. We are extending the ETA for a few more hours.

  • mysql406 – down – Resolved

    Emergency maintenance is being performed to correct a hardware issue on mysql406 server.  The mysql server will be inaccessible as admins implement repairs.

  • web1419 Shared IP – Down – Resolved

    The shared IP on our web1419 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  • Mail74 Server Load – Resolved

    Our system administration department has identified an overload issue with the Mail74 server. This has temporarily affected the mail server connections. They are working to clear the load on the server and identify the spammer associated with this load. A short ETA for repair and identification is expected.

  • CP9/CP10/CP11 Issues – Resolved

    The large DDoS attack earlier today has crashed several of the blade servers on CP9, CP10 and CP11. We are currently working to resolve this issue by rebooting several different blades.  

  • web1028 Shared IP – Down – Resolved

    The shared IP on our web1028 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  • web1134 Shared IP – Down – Resolved

    The shared IP on our web1134 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  • web1113 – maintenance – Resolved

    We experienced some abnormal performance from this server earlier today and have begun to run a file scan check. We do not yet have an estimated time of resolution, but will keep status blogs updated as we learn more.

  • mail908 – maintenance – Resolved

    During routine maintenance, the mail908 server required a file system check. The server is currently scanning file system integrity and will experience some connectivity issues during this time.

  • Web419 Webshell Issues – Resolved

    Customers are currently unable to access Webshell (the web based file manager built into our control panel) on this server. Our administrators are working on this issue and will update as more information becomes available. Webservices on this server are still functioning properly and there have been no changes to customer content.

 
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