Archive for February, 2012

• 27 Dec 2011 9:38 am

  Belated holiday party for our live chat and ticket support teams – completed

  Our Live Chat and ticket support teams have been working hard throughout the Christmas season and we’re giving them a belated holiday party today. Expect Live chat and ticket response time to be a little slower from 2 -7 pm EST today. Thanks for your understanding throughout this 5 hour period and enjoy the rest [...]

  posted in Other Issues by IX: Mike C.

• 26 Dec 2011 3:32 am

  Global Mail Maintenance – Resolved

  There will be a brief global mail maintenance starting at 3:00AM EST. It is expected to be over within 2-4 hours. There may be some delays in receiving mail. We will be updating as more information comes along.

  posted in Maintenance by IX: Danny

• 23 Dec 2011 12:17 am

  web1419 Shared IP – Down – Resolved

  The shared IP on our web1419 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  posted in Outage by IX: Bobby

• 22 Dec 2011 11:30 am

  Phone Support Holiday Party Dec. 22nd 1:00PM – 3:00PM EST – FINISHED

  Our phone support Customer Relations team will be unavailable from 1:00PM – 3:00PM EST. We will be available for ticket and chat support during this time. We sincerely apologize for any inconveniences that this causes to our customers. Thank you all for your patience and understanding.

  posted in Other Issues by IX: Trevor Lowe

• 22 Dec 2011 5:41 am

  web413 – Down – Resolved

  We experienced some abnormal performance from this server earlier today and have begun to run a file scan check. We will keep status blogs updated as we learn more.

  posted in Outage by IX: Danny

• 20 Dec 2011 5:12 pm

  Web1215 Unresponsive – Resolved

  The server is still running a file system check. We are extending the ETA for a few more hours.

  posted in Maintenance, Outage by cengle

• 17 Dec 2011 1:02 am

  mysql406 – down – Resolved

  Emergency maintenance is being performed to correct a hardware issue on mysql406 server.  The mysql server will be inaccessible as admins implement repairs.

  posted in Outage by IX: Craig W.

• 12 Dec 2011 5:45 pm

  web1419 Shared IP – Down – Resolved

  The shared IP on our web1419 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  posted in Outage by IX: Kevin Nelson

• 12 Dec 2011 2:35 pm

  Mail74 Server Load – Resolved

  Our system administration department has identified an overload issue with the Mail74 server. This has temporarily affected the mail server connections. They are working to clear the load on the server and identify the spammer associated with this load. A short ETA for repair and identification is expected.

  posted in Outage by IX: Trevor Lowe

• 11 Dec 2011 9:32 pm

  CP9/CP10/CP11 Issues – Resolved

  The large DDoS attack earlier today has crashed several of the blade servers on CP9, CP10 and CP11. We are currently working to resolve this issue by rebooting several different blades.  

  posted in Outage by IX: Mike N.

• 11 Dec 2011 9:09 am

  web1028 Shared IP – Down – Resolved

  The shared IP on our web1028 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  posted in Outage by IX: Trevor Lowe

• 11 Dec 2011 8:46 am

  web1134 Shared IP – Down – Resolved

  The shared IP on our web1134 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  posted in Outage by IX: Trevor Lowe

• 10 Dec 2011 1:16 pm

  web1113 – maintenance – Resolved

  We experienced some abnormal performance from this server earlier today and have begun to run a file scan check. We do not yet have an estimated time of resolution, but will keep status blogs updated as we learn more.

  posted in Maintenance by IX: Mike C.

• 07 Dec 2011 10:42 am

  mail908 – maintenance – Resolved

  During routine maintenance, the mail908 server required a file system check. The server is currently scanning file system integrity and will experience some connectivity issues during this time.

  posted in Maintenance by IX: Trevor Lowe

• 05 Dec 2011 4:42 pm

  Web419 Webshell Issues – Resolved

  Customers are currently unable to access Webshell (the web based file manager built into our control panel) on this server. Our administrators are working on this issue and will update as more information becomes available. Webservices on this server are still functioning properly and there have been no changes to customer content.

  posted in Outage by IX: Kevin Nelson