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Archive for January, 2017

  • DDoS (Distributed Denial of Service) attack – Resolved

    We are currently experiencing a DDoS (Distributed Denial of Service) attack against our services. Our system admin team are currently reviewing this issue and look to have more information soon. This DDoS (Distributed Denial of Service) attack has also caused our 1-800-385-0450 to go offline.

  • Web1130 – Shared IP: 71.18.96.2 down – Resolved

    Our admins found irregular traffic on the our web1130 server related to our shared ip: 71.18.96.2. We’ve added a an hour filter to insure a healthy environment for the remainder of our clientele residing on web1130. Issue has resurfaced at 1:28pm EST, we’ve added a 4 hour filter.

  • web1008 – Webshell issues – Resolved

    Customers are currently unable to access Webshell (the web based file manager built into our control panel) on this server. Our administrators are working on this issue and will update as more information becomes available. Webservices on this server are still functioning properly and there have been no changes to customer content.

  • mail1102 and mail302 servers also blocked by SpamCannibal

    Through further research, we’ve found two additional mail servers that have been blocked by SpamCannibal: mail1102 and mail302. We’re working with SpamCannibal to resolve as soon as possible, but have not yet been able to remove from their blacklist.

  • Web601 – Shared IP Maintenance – Resolved

    We’ve applied a 4 hour block to IP: 173.83.53.2 due to irregular incoming traffic. Only customers using this IP address for this domain will be affected.

  • Mail508 blocked by blacklist company SpamCannibal

    Any user that uses the spam filter SpamCannibal will not be able to receive mail via mail508 servers. We currently have not been able to resolve this issue with SpamCannibal.

  • Web1116 – Shared IP Maintenance – Resolved

    We’ve applied a 4 hour block to IP: 72.41.86.2 due to irregular incoming traffic. Only customers using this IP address for this domain will be affected.

  • web1117 – Maintenance – Resolved

    Our system administrators detected an issue with web1117 The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • New/Moved Domain Mail Issue – All CPs – Resolved

    We are currently experiencing an error in which a script that configures the correct CNAME records is running slowly. Our system admins are currently working on fixing this issue.

  • iis1009 – Maintenance – Resolved

    Our system administrators detected an issue with iis1009. The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • iis307 FTP unavailable – Resolved

    Windows Server iis307 is currently under recreation due to a failed raid drive.  During this time websites should still be up, but FTP may be unavailable.  We are expecting this recreation to take 1 – 2 days.

  • iis413 – Maintenance – Resolved

    iis413 has been having some technical issues. We’re currently running a File System Check and anticipate the server will be up shortly.

  • Mail56 – Maintenance – Completed

    Mail56 has been having issues staying online this morning. We’re currently running a File Scan Check and anticipate the server will be up shortly.

 
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