Incident Description:
On February 25th, from 12:01am to 4:00am EST (UTC-05), we will be doing brief maintenance on the systems where your websites reside. Your websites and access to managing these sites will be unreachable during this period.
As with any high-performance equipment, it’s necessary to go in and do upgrades and preventive maintenance work on a regular basis. We always try to pick the slowest activity times so it causes the least interruption to you. You will not need to do anything before or after this maintenance period–although we encourage you (as always) to create backups of your sites regularly. If you’re not sure how to do that, contact us any time.
If you have any questions or concerns, please contact us via ticket, chat, or phone.
web hosting says:
Hi!
I hope that any other hosting service provider will do something like this. Like informing your customers of the schedule maintenance and not just leaving them wondering why they cant access their sites,etc.
Link | Posted at 12:52 am EST
hurry says:
hurry up please
Link | Posted at 12:05 am EST
hurry says:
hurry
Link | Posted at 1:06 am EST
IX: Craig W. says:
@hurry: I assure you that the admins are working as quickly, and safely as possible to bring the servers back on line.
Craig
IX Web Hosting
Link | Posted at 1:14 am EST
Mike says:
Don’t you think that customers don’t read your blog? Why don’t you send an E-mail?
When will it finish? Our employees can’t work! Who pays for them?
Link | Posted at 1:30 am EST
Mike says:
Our guys are sitting here and can’t work. This wouldn’t have happened if you would have informed us via E-mail before! Unprofessional!
Link | Posted at 1:32 am EST
Mike says:
Who pays for them? Who pays for the loss in business because customers can’t access our shops?
Link | Posted at 1:32 am EST
Mike says:
As always ixwebhosting don’t care about their customers!
Link | Posted at 1:33 am EST
Mike says:
It is also silly that you write on your blog that indivdual control panels are affected. How shall we know which one we are hosted on?
Link | Posted at 1:34 am EST
Mike says:
Bad service!
Link | Posted at 1:35 am EST
Mike says:
And nobody from ixwebhosting cares – like always! Why don’t you give feedback?
Link | Posted at 1:35 am EST
Mike says:
Bad service caused by stupid managers who don’t respect their customers. Do you know that your customers pay your wages?
Link | Posted at 1:39 am EST
IX: Craig W. says:
@Mike: Email notifying you of the maintenance would have been sent to the contact email address on file for you. Everyone who is on the affected servers would have received at least one email. If you do not see this email in your inbox please make sure to check your spam/bulk mail filter folders, as your email client (Outlook/Thunderbird) may have mistaken it for spam.
Maintenance will be completed no later than 4am EST, sooner if the admins are able.
Craig
IX Web Hosting
Link | Posted at 1:53 am EST
MD says:
@Mike we were informed by mail about this. But this is Saturday morning and afternoon in Asia! Please hurry up! E-mails are down and all of us sitting idle…
Link | Posted at 1:54 am EST
Phu says:
Thanks Craig, We are waiting ….
Link | Posted at 2:06 am EST
hurry says:
please hurry mike…oh my gosh
Link | Posted at 2:32 am EST
Middleton Beyonce says:
Really is slow.
Link | Posted at 3:10 am EST
hurry says:
when is now
Link | Posted at 3:29 am EST
hurry says:
my god,still down
Link | Posted at 3:58 am EST
hurry says:
still
Link | Posted at 4:02 am EST
IX: Craig W. says:
@hurry: I have just spoken to the admins are in the process of bringing the servers back on line at this very moment.
Link | Posted at 4:05 am EST
Vikas says:
how much time left.still waiting………
Link | Posted at 4:16 am EST
hzy980512 says:
I’ve got the email.:)
Link | Posted at 4:50 am EST