Current Time: 15:26:04 EST
 
05 Mar 2012 1:33 am

Web261 – Maintenance – Resolved

Posted In: Maintenance — Mar 05th, 2012 at 1:33 am EST by IX: Danny

Incident Description:

Our system administrators detected an issue with web261. The server had to be restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

Which Customers are Impacted?

Customers with websites on web261.

How are Customers Impacted?

All websites/FTP/control panel are not reachable now.

How often will we be updated?

5 Hours

Time to Resolution (ETA)

N/A

Incident Updates

  • 03:23AM EST - Our optimistic ETA is set to 2 hours from this time. FSCK is still running.
  • 04:48AM EST - Normal FSCK has failed. We are re-running a forced FSCK. It is currently at .2% completion.
  • 06:02AM EST - FSCK is currently at 38%
  • 08:12AM  EST - FSCK is currently at 73%, but we're seeing additional issues that will need to be addressed. We'll update our progress at 1pm EST.
  • 13:37PM EST - FSCK is complete,  but we found some significant HD issues and need to rebuild drives. No ETA but will update at 5pm EST.
  • 22:35PM EST - The last drive for the rebuild is at 50%. Next update in 5 hours.
  • 03/06/12: 02:49AM EST - The rebuild is currently at 88%.
  • 06:45AM EST - The raid rebuild is finished.

Resolution Description

Web261 is now back to normal. If you have any additional issues please contact us via LiveChat, Phone or our Helpdesk ticket system.

posted in Maintenance by IX: Danny

 
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