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Archive for January, 2017

  • Web602 – Down – Resolved

    Web602 is currently down and is being looked into by our administrators. We will update as soon as they pinpoint the issue.  

  • iis505 Server Recreation – Resolved

    iis505 is experiencing hardware issues and needs to be recreated.

  • iis500cf Server Recreation – Resolved

    iis500cf is experiencing hardware issues and needs to be recreated.

  • mysql405 Server Recreation – Resolved

    Database restoration has been completed and everything should be back to normal. If there are any issues please feel free to call, submit a ticket, or contact live chat for further support. We appreciate your patience.

  • Power Failure – Resolved

    Our power is restored and servers are coming back online, this process will take some time as the drives go through file system checks.  We sincerely apologize for this outage, and will release a post mortem once we have full information.  Commercial power has been intermittent over the past week as high temperatures have caused […]

  • web1401 – 76.162.186.2 – Filtered – resolved

    We’ve seen irregular traffic at this shared IP. We have filtered traffic to this IP for 1 hour and will recheck at that time.

  • web1133 – 71.18.74.2- Filtered – resolved

    We’ve seen irregular traffic at this shared IP. We’ve filtered traffic to this IP for 1 hour and will recheck at that time.

  • web1418 – 50.118.64.2 – Filtered – Resolved

    We’ve seen irregular traffic at this shared IP. We have filtered traffic to this IP for 2 hours and will recheck at that time.

  • IIS1009- down – Resolved

    IIS1009 under went a sudden reboot. Our administrators are working to get it up as quickly as possible. Currently any site on this server is down.

  • Control Panel and Ticketing Maintenance – Resolved

    We’re currently running maintenance on our ticket and control panel systems. At present, our ticketing and control panel systems are offline. We have no ETA at this time, but have put this maintenance at top priority.

  • web1133 – 71.18.74.2- Filtered- resolved

    We’ve seen irregular traffic at this shared IP. We’ve filtered traffic to this IP for 1 hour and will recheck at that time.

  • web1424- 50.118.40.2 – filtered – resolved

    We’ve seen irregular traffic at this shared IP. We’ve filtered traffic to this IP for 1 hour and will recheck at that time.

  • General Server Maintenance – Completed

    Our System Administrators will be doing maintenance on the following servers: web306 – Completed. *UP* web310 – Completed. *UP* web311 – Completed. *UP* web403 – Completed. *UP* web408 – Completed *UP* web417 – Completed. *UP* During this time the servers may become unresponsive. We anticipate no data loss during this maintenance. When your server is […]

  • Inbound Phones Experiencing Connection Issues – Resolved

    We have received reports that customers calling IX Web Hosting on our phone lines are not able to connect. At this point we are aware of the problem and we are taking the appropriate steps to investigate and resolve. Please note our livechat and ticket systems are still functioning.

  • General Server Maintenance – Completed

    Our System Administrators will be doing maintenance on the following servers tonight: mail93 – Completed. *UP* mail305 – Completed. *UP* mail306 – Completed. *UP* mail312 – Completed. *UP* mail400 – Completed. *UP* mail403 – Completed. *UP* mail404 – Completed. *UP* mail411 – Completed. *UP* mail500 – Completed. *UP* mail508 – Completed. *UP* mysql304 – Completed. […]

 
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