Current Time: 15:26:04 EST
 
20 Dec 2012 2:25 pm

MSSQL507- Emergency maintenance – Resolved

Posted In: Outage — Dec 20th, 2012 at 2:25 pm EST by IX: Robyn M.

Incident Description:

Our systems administrators have identified a bad drive in the RAID for MSSQL507.  The server is currently under a raid rebuild before they need to replace the drive. We will keep you updated on the status as often as possible.

Which Customers are Impacted?

Customers with databases hosted on mssql507.

How are Customers Impacted?

Websites utilizing databases hosted on mssql507 will display the database connection error as defined by that website's application.

How often will we be updated?

Every 8 hours.

Time to Resolution (ETA)

n/a

Incident Updates

  • 2012/12/22 2:12 AM EST - Current RAID rebuild progress 83%
  • 2012/12/22 12:00 AM EST - The bad drive has been replaced and the raid is rebuilding once again. ETA 25-30 minutes.
  • 2012/12/21 04:16 AM EST - Current RAID rebuild progress 80%.
  • 2012/12/21 09:22 AM EST - Current RAID rebuild progress 81%.
  • 2012/12/21 3:20 PM EST - Current RAID rebuild progress 82%.
  • 2012/12/21 8:20 PM EST - Current RAID rebuild progress 82%.
  • 2012/12/22 8:80 AM EST - Current RAID rebuild progress 84%.
  • 2012/12/22 12:15 PM EST - Current RAID rebuild progress still at 84%. The server is back online but there will be slowness. We will keep you updated with updates every 8 hours.
  • 2012/12/22 9:11 PM EST - Current RAID rebuild progress 86%
  • 2012/12/23 12:51 PM EST - Current RAID rebuild progress 88%
  • 2012/12/24 3:12 AM EST - Current RAID rebuild progress 89%
  • 2012/12/24 3:46 PM EST - Current RAID rebuild progress 91%
  • 2012/12/24 11:07 PM EST - Current RAID rebuild progress 92%
  • 2012/12/25 09:23 PM EST - Current RAID rebuild progress 94%
  • 2012/12/26 02:25 AM EST - Current RAID rebuild progress 95%
  • 2012/12/26 12:01 PM EST - Current RAID rebuild progress 96%
  • 2012/12/27 8:30 AM EST - Current RAID rebuild progress 98%
  • 2012/12/27 10:15 PM EST - Current RAID rebuild progress 100%

Resolution Description

n/a

posted in Outage by IX: Robyn M.

9 Comments to "MSSQL507- Emergency maintenance – Resolved"

Thu, December 20th, 2012

Milan says:

Will you ever resolve your problems that last for almost 15 days,past three days constantly, i got internet bissines i i am loosing money becouse of your’s hosting problems !?!

Link | Posted at 5:54 pm EST

Thu, December 20th, 2012

IX: Chris B says:

Hello Milan,
I am very sorry that these issues have caused such an inconvenience. We are working as fast as we can to get this back up and running without any issues. Once we have more information on how the progress is we will make sure to let you know ASAP.
Thanks!

Link | Posted at 8:23 pm EST

Mon, December 24th, 2012

Dave says:

Certainly you MUST have a copy of our latest bak file so we can move our database to a functioning server. At the rate you are progressing we will be without our data for a month — which will result in my personal financial ruin.

Somebody has to have a better answer than “we will let you know when it’s resolved.” This is absurd.

Link | Posted at 9:49 am EST

Mon, December 24th, 2012

IX: Jared says:

Hello Dave,

We should have a backup of the database, backups are kept on another server. It certainly has taken a while, as is expected in these situations. However, it is almost complete(91%). If you do wish to move your database, feel free to contact us by ticket, chat, or phone and we will help you out with that process.

Also, with these issues, it can be very tough to give an accurate ETA, so we give you constant updates throughout the process. I do apologize for all of your inconvenience.

Link | Posted at 3:51 pm EST

Mon, December 24th, 2012

Dave says:

As it has only gone from 80% to 91% in 3 days, “almost complete” is a bit misleading. Also, I specifically asked for a backup file in a chat a couple of days ago, and was told that this was impossible.

I do need to move the database because performance for several weeks has been crippling slow. I will try chat once more and reference this conversation.

Link | Posted at 7:52 pm EST

Mon, December 24th, 2012

IX: Jared says:

Hello Dave,

I am creating a ticket on your account to further discuss this.

Link | Posted at 8:42 pm EST

Wed, December 26th, 2012

IX: Clay says:

I would like to take a moment to apologize to everyone who may have misconstrued an earlier comment. I have since removed the comment, however to be clear, we are currently unable to switch customers off of MSSQL507.

Link | Posted at 4:22 pm EST

Fri, December 28th, 2012

Dave says:

It now shows rebuild is 100% complete. Do we have an ETA on when things will be back to normal?

Link | Posted at 7:17 am EST

Fri, December 28th, 2012

IX: Robyn M. says:

Hi Dave,

The rebuild is complete. If you are still having any issues please feel free to contact us via phone or chat.

Thanks!

Link | Posted at 7:43 am EST

 
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