Current Time: 15:26:04 EST
 
22 Dec 2012 12:29 pm

MySQL507- Emergency maintenance – Resolved

Posted In: Outage — Dec 22nd, 2012 at 12:29 pm EST by IX: Robyn M.

Incident Description:

Our systems administrators have identified a bad drive in the RAID for MYSQL507.  The server is currently under a raid rebuild before they need to replace the drive. During this process the server will be slow at times. We will keep you updated on the status as often as possible.

Which Customers are Impacted?

Customers with databases hosted on mysql507

How are Customers Impacted?

Websites utilizing databases hosted on mysql507 will often be running slow.

How often will we be updated?

Every 8 hours.

Time to Resolution (ETA)

n/a

Incident Updates

  • 2012/12/22 7:59 PM EST - Current RAID rebuild progress 57%
  • 2012/12/23 4:52 AM EST - Current RAID rebuild progress 60%
  • 2012/12/23 3:10 PM EST - Current RAID rebuild progress 64%
  • 2012/12/24 3:16 AM EST - Current RAID rebuild progress 69%
  • 2012/12/24 2:48 PM EST - Current RAID rebuild progress 72%
  • 2012/12/24 9:38 PM EST - Current RAID rebuild progress 75%
  • 2012/12/25 11:03 AM EST - Current RAID rebuild progress 93%
  • 2012/12/26 04:14 AM EST - RAID on first drive completed.  Another drive has been changed.  Current RAID rebuild progress on second drive 87%
  • 2012/12/27 12:28 AM EST -  Current RAID rebuild progress on second drive 92%
  • 2012/12/27 8:38 AM EST -  Current RAID rebuild progress on second drive 94%
  • 2012/12/27 5:18 PM EST - Current RAID rebuild progress on second drive 99%
  • 2012/12/28 10:23 AM EST - Current RAID rebuild has finished. There is another drive that will need to be replaced overnight tonight.
  • 2012/12/29 5:24 AM EST - The second drive was replaced and is rebuilding. The server is online but may be slower than normal due to this drive rebuilding.
  • 2012/12/29 2:23 PM EST - The second drive is still rebuilding and is at 66%.
  • 2012/12/30 05:26 PM EST - The second drive rebuild is at 100%.  MySQL server is functioning normally.

Resolution Description

n/a

posted in Outage by IX: Robyn M.

4 Comments to "MySQL507- Emergency maintenance – Resolved"

Tue, December 25th, 2012

Danish says:

My Outlook is not able to connect to my email (none of the accounts). Website – http://www.letsthinksimple.com. Kindly check and update if my mail has been affected by this incident.

Danish

Link | Posted at 7:24 am EST

Wed, December 26th, 2012

IX: Omari J. says:

Hello Danish,

If you are having troubles with your services please submit a ticket, call, or contact live chat. Be sure to provide plenty of details. This is particular problem is with one of our database servers and not any of our mail servers. I hope this helps.

Link | Posted at 4:49 am EST

Thu, December 27th, 2012

Kamal says:

how much time will take to MySQL507 server OK?

Link | Posted at 5:28 am EST

Thu, December 27th, 2012

IX: Robyn M. says:

Hello Kamal,

We will be getting you an update as soon as possible.

Sorry for the delay!

Link | Posted at 7:13 am EST

 
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