Current Time: 15:26:04 EST
 
08 Jan 2013 11:25 am

SmartHost Email Delay- Resolved

Posted In: Maintenance — Tags: — Jan 08th, 2013 at 11:25 am EST by IX: John R.

Incident Description:

Our smarthost mail server has received a large increase in spam email from outside sources. We are filtering through the emails but customers using our mail servers may see a delay in email delivery.

Which Customers are Impacted?

  • All customers using form mail and horde web mail services.

How are Customers Impacted?

  • Delivery of email may be delayed.

How often will we be updated?

  • n/a

Time to Resolution (ETA)

  • n/a

Incident Updates

  • SA have blocked email spammers and are currently working on cleaning the mail queues of our smarthost mail servers.

Resolution Description

  • The mail queue has been cleaned and email is back to delivering at a normal rate.

tags:
posted in Maintenance by IX: John R.

5 Comments to "SmartHost Email Delay- Resolved"

Wed, January 9th, 2013

Lillian says:

WHEN will this be fixed? This is badly affecting my business!!! Thank you!

Link | Posted at 7:44 am EST

Wed, January 9th, 2013

IX: Robyn M. says:

Hello Lillian,

I am extremely sorry but this issue is still ongoing. We will be updating the blogs shortly once we have additional information.

Link | Posted at 8:25 am EST

Wed, January 9th, 2013

Lillian says:

Uh! NO it is not!

Link | Posted at 4:15 pm EST

Thu, January 10th, 2013

IX: Robyn M. says:

Hello Lillian,

If you are still having trouble with your email please give us a call so we can take a further look.

Thanks!

Link | Posted at 7:15 am EST

Thu, January 10th, 2013

Lillian says:

I called and James took care of my problem. Thanks so much.

Link | Posted at 8:57 am EST

 
© 2011 IX Web Hosting.