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Archive for January, 2017

  • web1136 shared IP:50.118.40.2 Filtered – Resolved

    We are experiencing irregular traffic on this shared IP. Our system administrators have initiated a 4 hour IP filter.  We will recheck incoming traffic when the filter expires.

  • web1428 shared IP:50.118.24.2- Filtered- Resolved

    We are experiencing irregular traffic on this shared IP. Our system administrators have initiated a 4 hour IP filter.  We will recheck incoming traffic when the filter expires.

  • web414 Down for Emergency Maintenance – Resolved

    web414 has been taken offline for an emergency file system check.

  • WEB415 Down for Emergency Maintenance – Resolved

    Around 6:30 PM EST WEB415 went down. After a reboot and some quick maintenance from our system admins, it has restarted, however needs to run through a file system check.

  • web1436 shared IP: 76.162.106.2 – Filtered- Resolved

    We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

  • IIS1011-Emergency Maintenance – Resolved

    The IIS1011 server is under a RAID rebuild process that is currently at 15%. More information will be provided when it becomes available.

  • mssql503 Urgent Maintenance – Resolved

    The MsSQL server has gone down for a rebuild process that is currently at 50%. More information will be provided when it becomes available.

  • web942 – Shared IP 96.0.214.2 Filtered – Resolved

    We are experiencing irregular traffic on our shared ip 96.0.214.2 for web942. We have initiated an IP filter for 2 hours and will recheck incoming traffic at that time.

  • iis518cf – urgent maintenance – resolved

    Our Windows administrators have identified an issue with one of the drives in the RAID. The server will be taken offline to facilitate a drive replacement.

  • Windows VPS node wvz10 – Urgent Maintenance – resolved

    Our VPS Administrators have identified an issue with the hardware node that is affecting multiple containers. An immediate reboot of the node is required to address this issue.

  • 800 Phone Line- Resolved

    Our customer service number 800-385-0450 is currently experiencing connectivity issues. We’re working with our provider to get our lines back to normal as soon as possible. Ticket and live chat support is still available and phone support can also be reached at 614-534-1961.

  • Customer Phishing Scam Warning- Resolved

    We have received a notice from some of our customers about a phishing scam targeted at our customers. This scam, sent via email, is meant to entice IX Web Hosting customers into logging in to a fake website that looks similar to our login page. Please note that this is a scam and is an […]

  • Web404 Maintenance- Resolved

    Web404 is being taken offline in order to replace the CPU on the server to resolve some ongoing issues.

  • web602 shared ip 173.83.144.130 – filtered – Resolved

    Due to irregular traffic to the shared IP listed above, we’ve placed a 2 hour filter. We’ll recheck traffic at that time and determine if the filter needs to be continued.

  • web310 – File System Check – Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

 
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