Current Time: 15:26:04 EST
 
13 Mar 2013 2:08 pm

IIS servers- Php Issues- Resolved

Posted In: Outage — Mar 13th, 2013 at 2:08 pm EST by IX: Robyn M.

Incident Description:

We are currently investigating issues with PHP services on some of our IIS (Windows) based servers. Sites may show a Fast CGI error. We will update when we have additional information.

Which Customers are Impacted?

Customers using PHP on Windows servers.

How are Customers Impacted?

Sites may display a fast CGI error.

How often will we be updated?

2 hours.

Time to Resolution (ETA)

n/a

Incident Updates

n/a

Resolution Description

The errors have been fixed.

posted in Outage by IX: Robyn M.

5 Comments to "IIS servers- Php Issues- Resolved"

Wed, March 13th, 2013

Gurv says:

This is not yet resolved ..
i still see error message for webmail..

FastCGI Error

The FastCGI Handler was unable to process the request.
Error Details:

The FastCGI process has failed frequently recently. Try the request again in a while
Error Number: -2147467259 (0×80004005).
Error Description: Unspecified error
HTTP Error 500 – Server Error.
Internet Information Services (IIS)

Link | Posted at 3:53 pm EST

Wed, March 13th, 2013

Peter says:

It’s still not working – NONE of my sites
FastCGI Error

The FastCGI Handler was unable to process the request.
Error Details:

The FastCGI process has failed frequently recently. Try the request again in a while
Error Number: -2147467259 (0×80004005).
Error Description: Unspecified error
HTTP Error 500 – Server Error.
Internet Information Services (IIS)

Link | Posted at 4:08 pm EST

Thu, March 14th, 2013

IX: Robyn M. says:

Hello Peter and Gurv,

I am very sorry we did not answer you earlier. We had a few additional issues with this yesterday but at this point they all have been resolved. If you have any further issues or questions please feel free to give us a call or put in a ticket.

Thanks for your patience!

Link | Posted at 6:58 am EST

Thu, March 14th, 2013

Gary says:

Still showing the FastCGI error on my site.

Link | Posted at 8:21 pm EST

Fri, March 15th, 2013

IX: Omari J. says:

Hello Gary,

I checked your domain and there doesn’t seem to be anything wrong. Check again on your side and give us a call if you’re still experiencing troubles.

Link | Posted at 7:06 am EST

 
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