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Archive for January, 2017

  • WVZ10 File System Check – Resolved

    Due recent hardware node crash, filesystem check needed for every VPS . Containers will be shutdown one by one to perform FS check and will be unavailable during this operation.

  • web409 – File System Check- Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • web1135 shared IP: 76.163.206.2 – Filtered – Resolved

    We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

  • DDOS Resulting in Network Slowness and Unavailability – Resolved

    Our System Administrators have detected a distributed denial of service (DDOS) attack on our nameservers.  A DDOS is an attempt to make a computer resource unavailable to its intended users. The way the attack is carried out varies, but one common method of attack involves saturating the target (victim) machine with millions of external communications […]

  • Call support Center Unavailable- Resolved

    Currently our phone support center is experiencing network issues. Phones are down at this time. Please contact us by ticket or chat for support help.

  • IIS509 – Maintenance – Resolved

    IIS509 was experiencing issues with a hard drive.  It was determined that this drive needed to be replaced.  Unfortunately, after the hard drive was replaced there were still some errors present, which required a RAID rebuild.  Once the initial RAID rebuild was complete, the server required a File System Check (FSCK).  During the FSCK, more […]

  • web413 – File System Check- Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • mail503 – File System Check – Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable.

  • mysql505 – RAID rebuild- Resolved

    Our system administrators have detected an issue with this server. The server’s RAID is being rebuilt. During this time the server will be unavailable.

  • mail1217 – File System Check- Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable.

  • mysql509 – RAID rebuild – Resolved

    Our system administrators have detected an issue with this server. The server’s RAID is being rebuilt. During this time the web server will be unavailable.

  • web1140 shared IP: 72.41.57.2 – Filtered- Resolved

    We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

  • 04/17/13 Cloud Cluster Issue Incident Report – Resolved

    Summary Early morning April 17th, 2013 (EDT), we encountered a problem with storage connectivity that impacted Public Cloud, Private Cloud and Windows IIS Shared customers.  The issue was due to the degradation of a linecard port module that did not completely fail. A linecard is responsible for transmitting data between the Virtual Machines (VMs) and […]

  • IIS1007- Raid Rebuild – Resolved

    On IIS1007 RAID needs to be rebuilt.. Please check updates for an updated percent.

  • IIS Issues- Resolved

    Our system administrators detected an issue with Windows iis servers this morning.  Upon investigation, Systems Administrators found that the issue was a defective linecard that affected storage links.  In addition to this, there was also an issue with the failover system for these links, it did not work properly and storage links had to be […]

 
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