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Archive for January, 2017

  • IIS1014 – maintenance – CHKDSK – Resolved

    iis1014  has undergone a reboot and entered into check disk (CHKDSK). The server will be unavailable during this process.

  • 02/22/14 Server Outage Incident Report – Resolved

    Summary On February 22nd, 2014, we encountered a problem with storage connectivity that impacted customers across several server clusters.  This problem caused the Virtual Machines (VMs) in this cluster to lose connection with their storage disks.  Once the connectivity was restored, the VMs needed to be restarted. User Impact While no data loss was incurred, […]

  • WVZ6 – Urgent System Maintenance – Resolved

    Our VPS administrators have identified an issue with this server, and an immediate reboot is needed to resolve it.

  • Server Connectivity Issues – Resolved

    We have recently detected an issue that affects all customers on CP7 and CP9 through CP11. There are also issues for some using our webmail program.  These servers are currently unable to connect to storage which results in them being down for all customers.  We have identified this as a networking issue between our virtual […]

  • iis405 – Maintenance – CHKDSK – Resolved

    Our system administrators have detected an issue with this server, and had to restart it.  A check disk (chkdsk) is currently being run.

  • Web933 – File System Check – Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory file system check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • web1014 shared IP: 173.83.122.2 – Filtered – Resolved

    We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

  • IIS1014 – PHP Slow – Resolved

    PHP on IIS1014 is running slowly. Our system administrators are currently investigating this issue.

  • Mail51 Down – File System Check – Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • Billing Processes Unavailable – Resolved

    We are currently experiencing issues with our billing system. Any billing changes to products, such as renewals and upgrades, are not being processed by our system at this time. You may also experience issues adding or editing a billing profile.

  • web1137 shared IP: 72.41.30.2 – Filtered – Resolved

    We are experiencing irregular traffic on this shared IP. Our system administrators have initiated an IP filter.  We will recheck incoming traffic when the filter expires.

  • WordPress Brute Force Attack Detected

    A major security plugin vendor for WordPress has identified a large influx of Brute Force attacks on WordPress websites. A Brute Force attack is generally hundreds or up to hundreds of thousands of hits to your wp-login.php page, in an attempt to guess your login password. This is not an issue specific to IX Web […]

  • iis405 – Maintenance – CHKDSK – Resolved

    Our system administrators have detected an issue with this server, and had to restart it.  A check disk (chkdsk) is currently being run.

  • web403 – File System Check – Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • iis1011 – RAID rebuild – Resolved

    Our system administrators have detected an issue with this server. The server’s RAID is being rebuilt. During this time the web server may experience slowness.

 
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