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Archive for January, 2017

  • CP6-CP14 Mail issue – Resolved

    Our administrators encountered some issues during an anti-spam update on all mail servers between CP6-14. We are currently investigating this issue and will provide updates as soon as we have them. Apologies for the trouble.

  • IIS527 – Maintenance – Resolved

    iis527 has undergone a reboot and entered into check disk (CHKDSK). The server will be unavailable during this process.

  • Live Chat Maintenance – Resolved

    On August 24, 2014 beginning at 3 a.m. until 7 a.m. EST, live chat service will be unavailable for 3 hours. Our live chat provider will be doing maintenance on their servers to ensure high availability. Once maintenance has ended all live chat services will be available again. Other services like ticketing and phone support […]

  • IIS517 – Urgent Maintenance – Resolved

    Our System administrators are currently doing urgent maintenance on iis517. Customer on this server will be down temporarily we apologize for the inconvenience.

  • Phone Support Maintenance – Resolved

    We will be doing maintenance on our phone systems between the hours of 12:00AM – 5:00AM. We are expecting no issues with no downtime, however in the event phone support is unreachable, please feel free to contact our support via live chat and our ticketing system. Thank you.

  • IIS133 – Down – Resolved

    IIS133 is currently not loading. Our administrators are looking into this and we will provide more information as soon as it becomes available.

  • IX Brand site and customer log in unreachable – Resolved

    We are currently experiencing connectivity issues reaching the IX main hosting page and customer log in. We are investigating the issue and assure that all services are still up and running. Once we have determined the root cause, we will update with further information. We appreciate your patience and cooperation at this time.

  • web302 – Maintenance – Resolved

    The administrators are performing maintenance on this server.

  • Mail9 Server Maintenance – Resolved

    Our administrators are performing urgent maintenance on this mail server.

  • iis503 – CHKDSK – Resolved

    Our System Administrators had to perform a reboot to server iis503.  The server will be unavailable during this process. At this time, there is no ETA but updates will be provided regularly as they become available.

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