Starting July 29, 2015, IX Web Hosting will be adding new hardware to the existing servers that currently house your data. These upgrades will provide additional capacity, as well as improved disk performance to our existing cloud infrastructure. The upgrades to the server pool will take place July 29, 2015 and July 30, 2015 at our Data Center located […]
We are currently experiencing a DDoS (Distributed Denial of Service) attack against shared IP 126.96.36.199 on web415. In order to stop the attack on it will be blocked on 2 hours. We will update this status blog post as we get additional information from our systems administrators.
Mail310 encountered a catastrophic RAID error and had to be recreated. Unfortunately, any mail stored on the server was lost. Updated description of the issue: Mail 310 is a mailserver made up of several hard drives working together in a RAID array. The RAID array spreads data across several drives allowing for faster access speed […]
Our System Administrators will be moving the Mail300 server to a new virtual environment. Affected customers will be informed of the maintenance via a ticket in their account as well as this status blog. No mail is expected to be lost during maintenance but it will be unavailable. Mail delivered to the server during maintenance will enter […]
Currently at this time we are experiencing issues with inbound calls to our support lines. We have contacted our service provider and currently working on resolving this issue. We apologize for the long wait and will be calling you back once we see your number come in to the queue. Thank you for your patience.
Our System Administrators will be moving the Mail504 server to a new virtual environment. Affected customers will be informed of the maintenance via a ticket in their account as well as this status blog. No mail is expected to be lost during maintenance but it will be unavailable. Mail delivered to the server during maintenance will enter […]
Currently at this time we are experiencing issues with receiving calls to our Shared and Cloud Support phone lines. We apologize for the inconvenience at this time. We have contacted our service provider and will update once we know more information. Please feel free to contact our Live Chat representatives for further assistance.
Our System Administrators have identified an issue where one of our blades has lost communication with the storage subsystem. This affects a limited number of cloud customers and we are in the process of investigating the cause so that we can get the affected severs back online as soon as possible.
Currently at this time we are having trouble with our inbound phone lines for Cloud and shared support. We apologize for any delays. Please feel free to contact us by live chat or ticket.
Our administrators are currently investigating issues with accessing mail via the Horde Web Mail portal. At this time customers may not be able to access their mail via Horde.
Currently at this time we are having trouble with our inbound phone lines with our service provider. We apologize for any delays. Please feel free to contact us by live chat or ticket.
Our System Administrators have detected an issue with a portion of the backend systems of our Cloud services this morning. As a result, some cloud servers may be unable to write data to their storage volumes. We are in the process of investigating this issue and we will be getting the affected severs back […]
Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).
Our webmail is currently experiencing issues and Horde is not available, at this time. Our system administrators are working on maintenance of one of the webmail nodes, in order to get webmail back up and running.
We are upgrading production management servers for CloudbyIX product to increase the servers power. During the maintenance we will bring down the database servers to increase RAM memory. We have two(2) management servers that need to be upgraded. Therefore maintenance and testing will take around 1 hour, scheduled between 5:00 AM and 6:00 AM EDT.