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Archive for January, 2017

  • Server Maintenance – Wednesday, July 29, 2015 & Thursday, July 30, 2015 – Resolved

    Starting July 29, 2015, IX Web Hosting will be adding new hardware to the existing servers that currently house your data.  These upgrades will provide additional capacity, as well as improved disk performance to our existing cloud infrastructure. The upgrades to the server pool will take place July 29, 2015 and July 30, 2015 at our Data Center located […]

  • DDoS (Distributed Denial of Service) attack – Resolved

    We are currently experiencing a DDoS (Distributed Denial of Service) attack against shared IP 98.130.148.2 on web415. In order to stop the attack on it will be blocked on 2 hours. We will update this status blog post as we get additional information from our systems administrators.

  • Mail310 RAID Failure – Resolved

    Mail310 encountered a catastrophic RAID error and had to be recreated. Unfortunately, any mail stored on the server was lost. Updated description of the issue: Mail 310 is a mailserver made up of several hard drives working together in a RAID array.  The RAID array spreads data across several drives allowing for faster access speed […]

  • Mail300 Maintenance August 02 9PM to 11PM – Resolved

    Our System Administrators will be moving the Mail300 server to a new virtual environment.  Affected customers will be informed of the maintenance via a ticket in their account as well as this status blog.  No mail is expected to be lost during maintenance but it will be unavailable.  Mail delivered to the server during maintenance will enter […]

  • Inbound Phone Support Issues – Resolved

    Currently at this time we are experiencing issues with inbound calls to our support lines. We have contacted our service provider and currently working on resolving this issue. We apologize for the long wait and will be calling you back once we see your number come in to the queue. Thank you for your patience.

  • Mail504 Maintenance – July 25th 12:00AM to 07:00AM – Resolved

    Our System Administrators  will be moving the Mail504 server to a new virtual environment.  Affected customers will be informed of the maintenance via a ticket in their account as well as this status blog.  No mail is expected to be lost during maintenance but it will be unavailable.  Mail delivered to the server during maintenance will enter […]

  • Inbound Shared and Cloud Support Phone Lines Down – Resolved

    Currently at this time we are experiencing issues with receiving calls to our Shared and Cloud Support phone lines. We apologize for the inconvenience at this time. We have contacted our service provider and will update once we know more information. Please feel free to contact our Live Chat representatives for further assistance.

  • Limited Number of Virtual Machines Cannot Access Storage – Resolved

    Our System Administrators have identified an issue where one of our blades has lost communication with the storage subsystem.  This affects a limited number of cloud customers and we are in the process of investigating the cause so that we can get the affected severs back online as soon as possible.

  • Incoming Shared and Cloud Phone Support Down – Resolved

    Currently at this time we are having trouble with our inbound phone lines for Cloud and shared support. We apologize for any delays. Please feel free to contact us by live chat or ticket.

  • Webmail Unavailable – Resolved

    Our administrators are currently investigating issues with accessing mail via the Horde Web Mail portal. At this time customers may not be able to access their mail via Horde.

  • Incoming Cloud Phone Support Down – Resolved

    Currently at this time we are having trouble with our inbound phone lines with our service provider. We apologize for any delays. Please feel free to contact us by live chat or ticket.

  • Server Connectivity Issues – Resolved

    Our System Administrators have detected an issue with a portion of the backend systems of our Cloud services this morning. As a result, some cloud servers may be unable to write data to their storage volumes.   We are in the process of investigating this issue and we will be getting the affected severs back […]

  • Mail 400 – FSCK – Resolved

    Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).

  • Webmail Maintenance – Resolved

    Our webmail is currently experiencing issues and Horde is not available, at this time. Our system administrators are working on maintenance of one of the webmail nodes, in order to get webmail back up and running.

  • MCP Maintenance – Wednesday, July 8, 2015 5:00 AM EDT – Resolved

    We are upgrading production management servers for CloudbyIX product to increase the servers power.  During the maintenance we will bring down the database servers to increase RAM memory. We have two(2) management servers that need to be upgraded.  Therefore maintenance and testing will take around 1 hour, scheduled between 5:00 AM and 6:00 AM EDT.

 
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