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Archive for January, 2017

  • Live Chat Support Issues – Resolved

    Our live chat provider is experiencing issues which have caused our live chat support to be temporarily unavailable. We are in communication with our provider and they are currently working on resolving this issue. We apologize for the inconvenience, but our ticket and phone support are fully operational.

  • Web302 – FSCK (File System Check) – Resolved

    Our administrators have found an issue with the server and will be performing maintenance. Currently the server is under File System Check(FSCK).

  • Maintenance on Web313 – Resolved

    Our administrators are performing maintenance on Web313  server on Tuesday, September 29th.  This will be happening between 1am-3am. We will be moving it from a physical server to a VM. During maintenance , the server will be taken offline for a final content sync before migrating it over to a VM.  Expected downtime is 30 minutes to […]

  • web602 Urgent Maintenance – Resolved

    Our administrators have detected a problem with a hard drive on our web602 web server. The Server is up and running now, however it will require us to replace the hard drive. Therefore we are in the process of creating a virtual machine to replace the failed drive. No slowness is expected before we begin […]

  • MCP Maintenance – Monday, September 28, 2015 4:00 AM EDT – Resolved

    We are launching our new Site Builder service for our customers. Deployment requires maintenance for manage control panel for one hour. Maintenance is expected to start at 4:00 EST and finish at 5:00 EST. During this maintenance period, the Management Control Panel will be unavailable. All user servers, websites, and email are unaffected by this maintenance […]

  • web1217 Maintenance – Resolved

    We will be performing urgent maintenance on web1217. The server has become short on disk space and needs to file system resizing. Services won’t be unavailable for ~10-12 minutes during the maintenance, and some slowness may be observed for about 10 minutes afterwards. UPDATE: The issue is now resolved and web1217 is now back up.

  • Restart of Cloud Management Services – Resolved

    Some customers have reported problems when creating new VMs on the CloudByIX Webhosting panel and in an attempt to resolve this issue we will be restarting the back-end Cloud Management Services that handle this portion of the panel. We do not expect any downtime on existing VMs or the management panel itself during this reboot.

  • Mail1408, Mail1312, and Mail1320 – Migration to another storage – Wednesday, September 23rd, 2015 at 11:00PM EDT – Resolved

    We have been moving mail servers out of DBMail01 to DBMail02 to free up space on 01 and this is the next set of servers to move.  Expected downtime is 5 to 10 minutes per server. Maintenance will take place at 11PM EDT on Thursday, September 23rd, 2015.

  • Mail501 – Virtualization – Thursday, September 24th, 2015 at 1:00AM – Resolved

    Mail501 has been synced with the VM and is ready to make the final changeover.  During the changeover, a last sync will happen and the VM will be live. Expected downtime is 30 minutes to 1 hour. Maintenance will be taking place from 1AM to 2AM EDT on Thursday, September 24th, 2015. Then we will […]

  • Mysql34 – Emergency Maintenance – Resolved

    Mysql34 server has encountered a hardware failure (motherboard). Our system administration team is working on its replacement. As a measure to prevent data loss on the server, a virtual machine is being created as well.

  • Web1120 will be having urgent maintenance reboot at 11 p.m. EST. – Resolved

    Our administrators are performing emergency maintenance on our Web1120  server in order to extend disk space. We apologize for any inconveniance

  • Customer Phishing Scam Warning – Resolved

    We have received notice about a phishing scam targeted at our customers.  This scam, sent via email, is meant to entice IX Web Hosting customers into logging in to a fake website that looks similar to our login page. Please note that this is a scam and is an attempt to steal your login information […]

  • CloudByIX Server Maintenance September 17, 2015 4:00AM TO 5:00AM – Complete

    CloudByIX management servers will be under maintenance for upgrade September 17th, 2015 from 4:00 AM to 5:00 AM EDT.  This maintenance is to provide customers a more stable and secure experience.

  • Web313 urgent maintenance – Resolved

    Our administrators are performing emergency maintenance on our Web313  server.  We are working to get this back up and running as soon as possible.

  • iis1002cf Emergency Maintenance – Resolved

    Our system administrators have detected corruption of a control panel software (hsphere) on the server iis1002cf (Cold Fusion). As an emergency measure, server was taken offline and we working hard to get it back online. The issue is currently being investigated further to provide more details.

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