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Archive for January, 2017

  • Cloud by IX Server Creation Issues – Resolved

    We are investigating an issue which prevents the creation of new cloud servers. When creating a new server, customers will notice an error which states, “internal error executing command, please contact your system administrator”. We are working to resolve this as quickly as possible and will provide all updates here. Existing servers are not affected.

  • [ixwebhosting] Support Phone Lines Down. – Resolved

    We are currently experiencing issues with our support lines and currently unable to take your calls right now. We are in contact with our service provider at this time and will provide further updates as they are received. Please feel free to contact support via live chat or our ticketing system. Thank you.

  • MCP Scheduled Maintenance – 10/29/2015 4AM EDT – Complete

    Our administrators will perform maintenance on our Management Control Panel on Thursday, October 29th, 2015 from 4 AM to 5:00 AM EDT. During this maintenance period, The Cloud IX VM Console and Custom ISO functionalities will be unavailable. All user servers, websites, email, and other Control Panel functionality are unaffected by this maintenance and will […]

  • Inbound phone customer support lines are down – Resolved

    Our in-bound phone customer support lines are down and experiencing connectivity issues and is temporarily unavailable. We are working to resolve the issue and get our in-bound phone customer support lines working as quickly as possible. Customers Servers, websites and email are not affected and working normally. If you need immediate assistance, our live chat and […]

  • Web412 VM Creation

    Currently Web412 is experiencing problems with one of the hard disks is being recognized by the RAID controller. To protect from data loss, we are creating a new VM and will begin copying all data to the new VM from the old.

  • In bound Cloud Support lines are down – Resolved

    Our in bound Cloud Support lines are down and experiencing connectivity issues and is temporarily unavailable. We are working to resolve the issue and get our in bound cloud support lines working as quickly as possible. Customers Servers, websites and email are not affected and working normally. If you need immediate assistance, our live chat […]

  • File Manager (WebShell) is down on IIS310 – Resolved

    We found there is a problem with the SSL certificate on IIS310.  It is only affecting the File Manager (WebShell) on this server. All other services are working fine.  Our System Administrators are working to resolve the issue as quickly as possible.  Our ETA is approximately an hour.

  • Scheduled Control Panel Maintenance – Complete

    Our administrators will perform maintenance on our Management Control Panel on Thursday, October 22nd from 4AM to 5AM EDT. During this maintenance period, the Management Control Panel will be unavailable. All user servers, websites, and email are unaffected by this maintenance and will operate normally.

  • Inbound Shared Phone Lines Down – Resolved

    Currently at this time we are experiencing issues with receiving calls to our Shared Support phone lines. We apologize for the inconvenience at this time. We have contacted our service provider and will update once we know more information. Please feel free to contact our Live Chat representatives for further assistance.

  • Customer Phishing Scam Warning

    We have received notice about a phishing scam targeted at our customers.  This scam, sent via email, is meant to entice IX Web Hosting customers into logging in to a fake website that looks similar to our login page. Please note that this is a scam and is an attempt to steal your login information […]

  • WVZ11 – Maintenance – Resolved

    Our administrators are performing urgent maintenance on this node and will be rebooted. During this time all containers will be inaccessible.

  • Management Control Panel Maintenance Scheduled October 16th, 4AM EDT – Complete

    CloudByIX management servers will be under maintenance for upgrade October 16th, 2015 from 4:00 AM to 4:45 AM EDT. This maintenance is to provide customers a more stable and secure experience.

  • Inbound Cloud Support Line is Down – Resolved

    Our cloud support line in Ohio is experiencing connectivity issues and is temporarily unavailable. We are working to resolve the issue and get our phone cloud support back online as soon as possible. Customer servers, websites, and email are not affected and are operating normally. If you need immediate assistance, our live chat and ticket […]

  • SiteBuilder Outage – Resolved

    We’ve investigated reports that SiteBuilder is not loading correctly when launched from the control panel and confirmed that the issue is outside of our system.  We’ve contacted the vendor for investigation and they are working on bringing it up as soon as possible.  Unfortunately, we do not currently have an ETA but will relay updates […]

  • Extended Hold Times – Resolved

    We are currently experiencing some problems with our phone provider. The phone lines are up, but it may take longer than normal for us to accept the call. We hope for your patience and understanding and advise you to contact us via LiveChat or Ticket.

 
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