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Archive for January, 2017

  • Emergency maintenance on mysql1420 – Resolved

    The systems administrators have found that the mysql1420 server has gone into read-only mode as a result of errors in the file system. Due to this the server must be rebooted and a file system check must be run to insure data integrity on the system. During this period sites that use this sever to host their MySQL […]

  • CP11 – Urgent Maintenance – Resolved

    Our administrators are currently investigating issues with CP11. Currently at this time all web functions will be unavailable until further information is available.

  • Support Temporarily Unavailable – Resolved

    On November 20th, from 9AM to 10:30AM EST, we are closed for an all-hands company meeting. During this period, our phone and live chat support channels will be temporarily unavailable. Our helpdesk ticketing system is still available in your control panel or you can wait to contact us via phone or chat once we return. […]

  • web306 – Virtualization – Wednesday November 18th 1AM EST – Resolved

    On Wednesday November 18th 1AM to 1:30 AM EST, maintenance is scheduled for the Web306 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up on it’s new virtualized home. This is expected to take approximately 30 […]

  • web303 – Virtualization – Thursday November 19th 1AM EST – Complete

    On Thursday November 19th 1AM to 1:30 AM EST, maintenance is scheduled for the Web309 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up on it’s new virtualized home. This is expected to take approximately 30 […]

  • web309 Virtualization Saturday – November 21st 1AM EST – Resolved

    On Saturday November 21st 1AM to 1:30 AM EST, maintenance is scheduled for the Web309 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up on it’s new virtualized home. This is expected to take approximately 30 […]

  • Web308 Virtualization Friday – November 20th 1AM EST – Complete

    On November 20th, from 1 AM to 1:30 AM EST, maintenance is scheduled for the Web308 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up on it’s new virtualized home. This is expected to take […]

  • MCP Scheduled Maintenance 11/19/2015 4AM EST – DATE CHANGED – Complete

    Our administrators will perform maintenance on our Management Control Panel on Wednesday November 19th from 4AM to 5AM EST. During this maintenance period, The Cloud IX VM Console and Custom ISO functionalities will be unavailable. All user servers, websites, email, and other Control Panel functionality are unaffected by this maintenance and will operate normally.

  • IIS411 File System Maintenance – Complete

    Our administrators have discovered a problem with the file system on IIS411, which appears to be corrupt. In order to repair this, our administrators are performing a data copy to move all data from IIS411 to a new virtual machine in order to repair the issue, then will be performing a partition swap to ensure […]

  • IIS411 Emergency Maintenance – Resolved

    IIS411 is currently under emergency maintenance.  During reboot the server has begun running a File System Check and will be inaccessible for approximately 2 hours while the scan completes.

  • IT Firewall Maintenance – Resolved

    Our system administrators have configured a new server as an IT firewall for increased security and will need to make the switch from the current firewall over to the new one. This will be a quick change over and should only last a few minutes.The firewall maintenance has been completed. All services should be back to […]

  • Scheduled Maintenance for Site Studio Servers – Monday Nov 16th, 1AM EST – Complete

    On Monday Nov 16th six of the Site Studio servers will be moved on to a virtualized environment.  This maintenance is expected to last from 1:00 – 2:30 AM EST. The servers will be moved one server at a time.  The expected downtime will be 10-15 minutes per server.  The only effect to customers will be that you […]

  • Web421 Virtualization – Thursday Nov 12th, 1AM EST – Complete

    On November 12th, from 1 AM to 1:30 AM EST, maintenance is scheduled for the Web421 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up on it’s new virtualized home. This is expected to take […]

  • Web304 Virtualization – Saturday Nov 14th, 1AM EST – Resolved

    On November 14th, from 1 AM to 1:30 AM EST, maintenance is scheduled for the Web304 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up on it’s new virtualized home. This is expected to take […]

  • Web301 Virtualization – Saturday Nov 14th, 3AM EST – Resolved

    On November 14th, from 3 AM to 3:30 AM EST, maintenance is scheduled for the Web301 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up on it’s new virtualized home. This is expected to take […]

 
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