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Archive for January, 2017

  • WVZ11 – Urgent System Maintenance – Resolved

    Our administrators identified an issue with this VPS node and required a reboot. During this time containers will be unavailable until they have restarted.

  • WVZ11 – Urgent System Maintenance – Resolved

    Our administrators identified an issue with this VPS node and required a reboot. During this time containers will be unavailable until they have restarted.

  • Web403 Urgent Maintenance-Resolved.

    Our administrators have detected Network connectivity issue with Web403 and have taken it down for urgent maintenance. Data stored on this server is safe. At this time services may be unavailable and further information will be provided once available.

  • Cloud Phone Support Temporarily Unavailable – Resolved

    We apologize for the inconvenience, but on December 18th, from 1PM to 4PM EST, our Cloud phone support will be unavailable due to a staff event. Both live chat and our helpdesk ticketing system are still available in your control panel.

  • Inbound Cloud Support Phone Lines Down – Resolved

    We are currently experiencing issues with the Cloud phone lines. Calls placed to this phone number will ring and place the caller in the queue but the on hold caller will not be forwarded to an available representative. This matter is currently being addressed by our provider and we hope to have the lines available […]

  • MCP and HSphere maintenance – Thursday, December 17th 4:50 and 6:20 AM EST – Resolved

    Our administrators will perform maintenance on our Management Control Panel and HSphere hosting control panel on Thursday, December 17th between 4:30 and 5:30 AM EST. During this maintenance period access to the Customer Dashboard and hosting control panel will be temporarily unavailable to customers. All user servers, websites, email, and other Control Panel functionality will be unaffected […]

  • Network Connectivity Issues – resolved

    We have been made aware of issues with customers using certain ISPs connecting to our services. Our administrators are currently investigating this and more details will be provided when they are available.

  • Cloud by IX Control Panel Issues – Resolved

    We are currently experiencing issues with one of the database servers that operates our management control panel. Response may be slow and you may not be able to create new servers or pull the list of your Cloud by IX servers on control panel. However, you will still be able to manage your cloud server; […]

  • Inbound Shared Phone Support Issues – Resolved

    Currently at this time we are experiencing issues with inbound calls to our support lines. We have contacted our service provider and currently working on resolving this issue. We apologize for the long wait and will be calling you back once we see your number come in to the queue. Thank you for your patience.

  • Web601 Virtualization – Thursday December 10th 1AM to 1:30AM EST – Complete

    On Thursday, December  10th 1 AM to 1:30 AM EST, maintenance is scheduled for web601 to move the data into a virtualized environment. During maintenance, the server will be taken offline so that a final content sync can be performed before bringing it up to its new virtualized home. This is expected to take approximately 30 […]

  • Cloud Management Control Panel Maintenance – December 9th 4 AM to 4:30 AM EST – Resolved

    Our administrators will perform maintenance on our Management Control Panel on Wednesday, December 9th, 2015 from 4 AM to 4:30 AM EST. During this maintenance the Cloud IX VM Console and Custom ISO functionalities will be unavailable. All user servers, websites, email, and other Control Panel functionality are unaffected by this maintenance and will operate […]

  • Inbound Shared and Cloud Support Phone Lines Down – Resolved

    Currently at this time we are experiencing issues with receiving calls to our shared and cloud support phone lines. We apologize for the inconvenience at this time. We have contacted our service provider and will update once we know more information.   Please feel free to contact our Live Chat representatives for further assistance.

  • Suspension Notification error – Resolved

    Some of our Cloud customers received false suspension notifications this morning due to a system error. If you received one of these, please disregard it. Your server is not suspended and there is no impact to your site(s) or server(s). The error was due to a maintenance script running early this morning that inadvertently generated […]

  • Data Center Maintenance – Friday, December 11, 2015, 11:00pm – 4:00am – Complete

    On Friday, December 11, 2015, from 11:00pm – 4:00am (Friday Night through Saturday Morning), EST, we will be conducting maintenance of our data center power systems, inspecting all elements of the systems including:  batteries, capacitors, main boards, filters, Power Distribution Units and breakers. For a limited amount of time (approximately 45-60 minutes), each UPS (one at […]

 
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