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Archive for January, 2017

  • Inbound Support Phone Lines Down – Resolved

    We are currently experiencing issues with the phone lines. Calls placed to this phone number will ring and place the caller in the queue but the on hold caller will not be forwarded to an available representative. This matter is currently being addressed by our provider and we hope to have the lines available shortly. […]

  • Reported issue with Incoming Mail Delivery – Resolved

    Several customers have reported to our support staff that they are unable to receive incoming email messages on their servers. We investigated the issue and found that there is currently a global problem with DNS resolving correctly. With DNS not resolving properly, customers may see issues with their email services, websites appearing down, and are […]

  • Server Memory Upgrade Tuesday, January 26th 7AM to 1PM EST and Wednesday, January 27th 9AM to 2PM EST – Resolved

    Our System Administrators will be performing a memory upgrade to our Cloud by IX servers. The maintenance will take place during Tuesday, January 26th from 7:00am til 1:00pm EST and Wednesday, January 27th from 9:00am til 2:00pm EST.  At beginning of maintenance, System Administrators will migrate customers off of a blade, power it down, add […]

  • Maintenance and Memory Upgrade – Resolved

    System Administrators discovered a memory error in one of the blades serving CloudbyIX VMs.  To prevent possible complications, the blade will be taken offline while memory is replaced and additional memory is added.  During the maintenance, all VMs will remain online and operate normally but customers will not be able to create new linux VMs.  New Linux VMs will be […]

  • Emergency maintenance on MySQL29 4:30 EST, January 18, 2016 -Resolved

    The systems administrators have found that the MySQL29 server has likely had RAM failure. We will be replacing the RAM begining at 4:30 EST, January 18, 2016.  During this period sites that use this sever to host their MySQL databases will show errors. We apologize for any inconvenience and expect that this will be back online in 1/2 – […]

  • WVZ7 – Urgent System Maintenance – Resolved

    Our administrators identified an issue with this VPS node and required a reboot. During this time containers will be unavailable until they have restarted.

  • Cloud Phone Support Temporarily Unavailable – Resolved

    We apologize for the inconvenience, but on January 8th, from 4PM to 7PM EST, our Cloud phone support will be unavailable due to a staff event. Both live chat and our helpdesk ticketing system are still available in your control panel.

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