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Archive for January, 2017

  • Control Panel Maintenance Wednesday March 2nd from 11PM to Thursday March 3rd 1AM EST – Complete

    Our administrators will be performing maintenance on CP3. During this time CP3 will be virtualized and all data will be copied to the new server. We will be taking CP3 offline for up to 2 hours to prevent new data from being created during the maintenance window. Customer services such as websites, emails and databases will be […]

  • Required Server Reboots – Resolved

    Overnight, our administrators were performing critical system updates on our Linux Cloud servers.  Part of this update required a system reboot.  Unfortunately, due to an unexpected issue more servers were rebooted at one time than the system can handle.  Our system can only reboot so many servers at once and this has caused a queue […]

  • Phone Outage – Resolved

    We are currently experiencing a temporary phone outage with our Shared and Advanced Support lines. Our maintenance team is currently working on repairing the issue as quickly as possible. Until then, our ticket system and chat support are both available for issue resolution.

  • Windows Cloud Servers Unavailable – Resolved

    Our administrators have detected an issue with some Windows cloud servers that have become disconnected from the storage controller. We are currently investigating this issue and working to get the servers back online.

  • iisn310 Slow – Resolved

    Our administrators have found an ongoing issue causing iisn310 to perform slowly. The server has scripts executing and during the execution of these scripts, the scripts are getting stuck consuming available resources.  The administrators have found a number of factors that may be the cause of the issue and they are currently investigating these factors.

  • Control Panel Maintenance – Resolved

    Our Administrators have detected a potential issue on pgsqlcp4, one of our Shared Hosting control panel servers. To ensure there are no issues, they are proceeding with critical maintenance on this server as soon as possible. During this period, customers may be unable to access their control panels. This maintenance is expected to take approximately […]

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