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Archive for January, 2017

  • Mail and MySQL Server Urgent Maintenance – Resolved

    Our system administrators have identified an issue with one of our mail arrays related to a hardware failure of one storage member in the SAN. A drive failure occurred on a member of the dmail02 storage group.  The member attempted to initiate a RAID rebuild, which was unsuccessful and the storage member removed itself from the […]

  • DDoS (Distributed Denial of Service) attack – Resolved

    Our system administrators detected a Distributed Denial of Service attack (DDoS), launched against the nameservers for CP12. A DDoS is is an attempt to make a computer resource unavailable to its intended users. The way the attack is carried out varies as much as who is attacked and why. One common method of attack involves […]

  • Windows VPS Maintenance – April 29, 2016 – Postponed

    On April 29th, 2016 at 11PM EDT we will be performing maintenance on our Windows VPS Node “WVZ7″  during which we will be replacing the CPU for this node.  The maintenance is expected to last for one hour.  During this time all customer servers on this node will be offline.

  • Semi-Annual Data Center Maintenance – Friday, April 29, 2016 – Resolved

    Beginning Friday, April 29th, 2016 from 11:00 PM EST – 4:00 AM EST, we will be conducting routine maintenance on our data centers major electrical systems. The purpose is to test and repair any internal components and batteries, as well as to inspect the Power Distribution Units throughout the data center. During the maintenance, the commercial power […]

  • Server Maintenance for Web 404 – April 24th, 2016 – Complete

    At 11 p.m. EDT on April 24th, 2016 we will be performing maintenance on Web 404 in which we will need to take it offline in order to improve stability to server backups. The server will be unavailable for up to 30 minutes while maintenance is completed.

  • Control Panel Maintenance – April 22nd, 2016

    At 4:30AM EDT on April 22nd, 2016 we will be performing maintenance on our Manage Control Panel.  We expect this maintenance to last for one hour and during this time access to the control panel will be unavailable.  This means that your websites, email, and databases will all be online, but access to edit your […]

  • Mail510 – Planned Server Maintenance 04/20/2016 3am – 3:30am – Resolved

    Mail510 was moved from a physical server to a VM today, Wednesday April 20th at 3AM, successfully. All customers should should be able utilize this service without issue now

  • web1107 shared ip 50.6.22.2 – Filtered – Resolved

    Our system administrators detected Distributed Denial of Service attack (DDoS), launched against the shared IP address of Web1107 – 50.6.22.2  In order to mitigate the attack and keep server online, system administrators filtered all connections to that IP address. The Server is up  however the websites on shared ip 50.6.22.2 are down. Once the attack […]

  • iis1025 – Maintenance – Complete

    System Administrators detected a problem with the HSphere installation on iis1025 that causes customers to be unable to switch versions of PHP and ASP.NET.  In order to repair this and to prevent further issues, they will be moving the server to another VM on April 15th, 2016 between 03:00 AM and 06:00 AM EDT The server […]

  • WEB1107 shared ip: 50.6.22.2 – Filtered – Resolved

    Our system administrators detected Distributed Denial of Service attack (DDoS), launched against the shared IP address of Web1107 – 50.6.22.2  In order to mitigate the attack and keep server online, system administrators filtered all connections to that IP address. The Server is up  however the websites on shared ip 50.6.22.2 are down. Once the attack […]

  • iis1025 – Unable to Switch PHP or ASP.NET Versions – Resolved

    Our administrators have detected an issue with this server.  Customers will be unable to switch between different versions of PHP or ASP.NET.  Outside of that, the server is up and running as normal.  We do have additional maintenance planned to fix this issue in the future.

  • Support Phones Down – Resolved

    The customer support phones are currently down.  We are working to get them back up and running, and will provide an ETA and more details as soon as possible.  Live chat and tickets are still available for use.

  • Mail and MySql Storage Maintenance – Resolved

    Our system administrators have detected an issue with the RAID array on one of the main servers that hosts client email and MySql databases. RAID refers to “redundant array of independent disks”, a technology  that allows us to achieve high levels of storage reliability from our server drives. It does this by arranging the devices […]

  • Plesk Licensing Update Maintenance – Complete.

    On the dates below, SA will perform maintenance on all customer VPS and VMs that use a Plesk license. We are notifying affected customers via ticket in your control panel. The dates of maintenance are: VPS: Wednesday April 13, 2016 2:30AM to 10:30AM EST VDC: Thursday April 14, 2016 2:30AM to 10:30AM EST CbIX: Friday […]

  • Some VMs Hanging After Start/Stop/Reboot Commands – Resolved

    System Administrators have detected an issue where a few CloudbyIX VMs are not responding to start, stop, and reboot commands correctly.  Administrators are working to identify and fix the problem as soon as possible and we will update you here as soon as we know more information.

 
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