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Archive for January, 2017

  • VPS Scheduled Maintenance

    Our system administrators will be performing maintenance on our VPS storage servers to update firmware.  This maintenance will be done on the 6th of October from 3AM to 3:30AM EDT.  The VPS servers will remain up and operational during maintenance.

  • web312 Webshell and FTP – down – Resolved

    Webshell and FTP services on web312 are inaccessible due to a Distributed Denial of Service attack.   The ip address being targeted has been filtered.

  • web415 – Maintenance – Resolved

    web415 file system had fallen into read-only and cannot be restarted because of RAID being in an inoperable state. Our team will switch web415 over from a standard server to the virtual environment.  This change should provide greater stability and redundancy for customers on the server. During this time the web server will be offline due to […]

  • Web505 – Maintenance – Complete

    On Wednesday, September 28th, at midnight (Tuesday night and Wednesday morning) we will switch Web505 over from a standard server to the virtual environment.  This change should provide greater stability and redundancy for customers on the server. Data has already been copied over to the new environment and during maintenance the server will be temporarily offline […]

  • web1426 shared IP 50.118.32.3 – Filtered – Resolved

    Our system administrators detected a Distributed Denial of Service attack (DDoS), launched against the shared IP address of web1426–50.118.32.3. A DDoS is is an attempt to make a computer resource unavailable to its intended users. The way the attack is carried out varies as much as who is attacked and why. One common method of […]

  • Web907 – FSCK(File System Check) – Resolved

    Web907 file system had fallen in to read only. The server is being restarted and is now doing a mandatory file system check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will not be working.

  • Multiple Linux Servers Down – Resolved

    Our System Administrators detected an issue with sites hosted on multiple Linux servers. The connection between the servers and their storage was briefly lost and, to protect the data, servers automatically went into a read-only state. These servers must now be systematically rebooted to return to normal service. No data loss is expected. The following […]

  • iis1300 – Webshell Down -Resolved

    Our administrators are investigating an internal issue with Webshell on this server. During this time, Webshell will not be accessible but all other services will be up.

  • Live Chat – Maintenance – Resolved

    Live chat will be unavailable while our upstream provider for chat services performs maintenance.  We expect this to take 30 minutes and will be performed from 8:45  AM EDT through 9:15 AM EDT.

  • Live Chat Down – Resolved

    Our live chat provider is currently experiencing some difficulties. We will be updating this page as information becomes available.

  • Multiple Linux Servers Down- Resolved

    Our System Administrators detected an issue with sites hosted on multiple Linux servers. The connection between the servers and their storage was briefly lost and, to protect the data, servers automatically went into a read-only state. These servers must now be systematically rebooted to return to normal service. No data loss is expected. The following […]

  • Live Chat Maintenance – Resolved

    Our live chat provider is planning an infrastructure maintenance that will Start at 9:00 pm EST Saturday, 17 Sep and end at 9:00 am EST Sunday, 18 Sep At the beginning and the end of maintenance, customers may experience chat slowness or disconnection. Ticket and phone support will remain fully operational throughout this maintenance.

  • DDoS (Distributed Denial of Service) attack shared IP 173.83.53.2 – Filtered -Resolved

    Our system administrators detected a large amount of connections to the shared IP 173.83.53.2 on Web601.  The IP address has been filtered. 2016/09/10 10:50 PM,  the server fell into a read-only state and has been restarted.  The server is going through a mandatory File System Check and will be unavailable.  The websites and will be unavailable at this […]

  • web1104 shared IP: 50.6.1.2 – Filtered – Resolved

    Our system administrators detected a large amount of connections to the shared IP 50.6.1.2 on Web1104 and has been filtered.

  • mail1401 is Being Rebooted – Resolved

    Mail1401 server was found in a hung state.  We are in the process of rebooting it and it will be up in about 40 minutes.

 
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