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Connectivity Issues – Resolved

Posted In: Outage — Jan 07th, 2017 at 9:23 am EDT by IX: Daren H.
Shared services are affected

Incident Description:

OurĀ engineers have discovered an issue with connectivity to servers and that it affects some servers across cp9 through CP11.

Which Customers are Impacted?

Customers on CP9 through CP11

How are Customers Impacted?

Customers on CP9 through CP11

How often will we be updated?

Update as soon as we have more info.

Time to Resolution (ETA)

N/A

Incident Updates

N/A

Resolution Description

The issue was resolved by a reboot of an internal networking switch.

posted in Outage by IX: Daren H.

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6 Comments to "Connectivity Issues – Resolved"

Sun, January 8th, 2017

Teerawat says:

Mail and website cannot access. I wait for 2 days now.
Can you give us a time when we can reach our website and get mail from server again.

Sun, January 8th, 2017

Greg C says:

Hello Teerawat,

Thank you for being our customer. We apologize for the delay in responding back to you. This issue was resolved yesterday. We are sorry if you are still having an issue. If you are still having trouble please contact support by either a ticket, web chat, or calling us at (614)534-1961.
Greg

Sun, January 8th, 2017

Teerawat says:

I cannot create a ticket so I did contact you through web chat and they told me to wait to see the report on the blog.
Since now no progress, I am still struggle, I cannot access my email and website.

Sun, January 8th, 2017

Greg C says:

Hello Teerawat,

One of our Supervisors will be contacting you.

Greg

Sat, January 14th, 2017

Bianca says:

Hi, Have been withouth service for 2 days now! please do somehing!

Sat, January 14th, 2017

Henock A says:

Hello Bianca,

I apologize for your inconvenience and we are more than happy to assist you with this issue.

Please contact us anytime at 614-534-1961 or on live chat at ixwebhosting.com we are available 24/7

Thank you

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