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Cloud Storage Maintenance – Resolved

Posted In: Outage — Jan 09th, 2017 at 11:58 pm EDT by IX: Jason H.
Cloud services are affected

Incident Description:

System Engineers identified an issue with cloud storage connectivity.  Working with the hardware vendor, they determined that a reboot of the storage controller is necessary to resolve this issue.  This controller reboot will also result in some VM’s being rebooted to return to normal operation.  Once the controller is back online, all servers will be checked and addressed by our Admin team.

Which Customers are Impacted?

Some Cloud customers may be affected

How are Customers Impacted?

Some Cloud VMs will require a reboot

How often will we be updated?

30 mins

Time to Resolution (ETA)

To be announced

Incident Updates

  • 1-10-2017 12:40 AM EDT: 24% of effected servers have been confirmed online.
  • 1-10-2017 1:10 AM EDT: 64% of effected servers have been confirmed online.
  • 1-10-2017 1:30 AM EDT: 98% of effected servers have been confirmed online.
  • 1-10-2017 2:00 AM EDT:  All servers have been confirmed online.

Resolution Description

All servers have been confirmed online.

posted in Outage by IX: Jason H.

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1 Comment to "Cloud Storage Maintenance – Resolved"

Fri, January 13th, 2017

Bianca Bayo says:

Mi mail is not working and I do not have access to my account so not all problemas are resolved. I cant send emails from my account. this is how we work!

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