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'Awesome!' Category

  • Server Memory Upgrade Tuesday, January 26th 7AM to 1PM EST and Wednesday, January 27th 9AM to 2PM EST – Resolved

    Our System Administrators will be performing a memory upgrade to our Cloud by IX servers. The maintenance will take place during Tuesday, January 26th from 7:00am til 1:00pm EST and Wednesday, January 27th from 9:00am til 2:00pm EST.  At beginning of maintenance, System Administrators will migrate customers off of a blade, power it down, add […]

  • Cloud Phone Support Wait Times Dec. 17, 12:00PM – 2:00PM EST – Resolved

    Our Cloud services phone support team will be short staffed from 12:00PM – 2:00PM EST for our annual holiday party on December 17th.  During this time you may experience longer than usual wait times.  If you have an urgent issue you can still reach our chat and ticket support through the 24/7 Help Center icon […]

  • iis514 – File System Check – Resolved

    Our system administrators have detected an issue with iis514. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • iis506 – File System Check – Resolved

    Our system administrators have detected an issue with iis506. The server is being restarted and is now doing a mandatory filesystem check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will be unavailable as well.

  • Our latest upgrade: ASP.NET 4.0 & SiteStudio

    Hello everyone! We’ve received a lot of feedback from our customers regarding some of the aging features of our hosting plans, most commonly related to SiteStudio and ASP.NET.  We’re excited to announce two server upgrades that will address much of this feedback, resulting in a better experience for everyone taking advantage of these features. SiteStudio […]

  • web934 – Shared IP down – Resolved

    The shared IP on our web934 server has been blocked due to a DDoS (Distributed Denial of Service) attack. To check your IP address: Login to your account and click manage on your control panel. Click the domains icon. If a shared IP address is utilized, it will be displayed in the list.

  • IX Web Hosting is now on Facebook!

    Hello Everyone!  We are proud to announce that IX Web Hosting is now on Facebook. facebook.com/ixweb Check out our page to: Find Status Updates Discover Useful Articles Learn about Upcoming Events Become part of our online community Like us on Facebook to be eligible for raffles and other prizes.

  • FTPs – your wish is our task!

    Many of you have requested we implement FTPs as a method to transfer files because you were not satisfied with the way regular FTP transmits usernames and passwords in clear-text. Before I go forward, I have to explain why this supposedly easy-to-accomplish task takes us so much time: the hosting platform we’re using (H-Sphere) is […]

  • FTP Security Improvements: Read here how!

    As I promised you a couple of weeks ago, our sysadmin team imlemented mod_wrap2 module in our FTP server. The purpose of this module is to allow you, the users, to create whitelists or blacklists for IP addresses, meaning you will be able to say “only this IP addresses are allowed to ftp into my […]

  • Extra features for FTP security

    Hello In the past year or so, we have encountered quite a few hacking attempts of our servers. Customer data has been sometimes changed, and although most of the times we were able to clean the files, or restore the hacked sites, sometimes we weren’t capable of doing that. And that of course affected you. […]

  • Phone support back up!

    After several hours of struggling with our telco provider, our phone support is back up. During the downtime, we had the livechat support overstaffed so it could take over the possible extra chats, and also more people were available to work on tickets. We are happy to say that we didn’t notice an increase in […]

  • WordPress 2.8!

    Upon popular request, as of today at 1.13am (eastern) our EasyApps collection now includes WordPress 2.8. If you installed WordPress 2.7.1 (or an older version) via EasyApps, I recommend you save you plugins and themes folder, as the “EasyApps upgrade” process deletes that. (Or you can just go to your wp-admin and tell WordPress to […]

 
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