IX Web Hosting Status » Other Issues

Belated holiday party for our live chat and ticket support teams – completed

IX: Mike C. — Tue, 27 Dec 2011 14:38:40 +0000

Our Live Chat and ticket support teams have been working hard throughout the Christmas season and we’re giving them a belated holiday party today. Expect Live chat and ticket response time to be a little slower from 2 -7 pm EST today. Thanks for your understanding throughout this 5 hour period and enjoy the rest of your holiday!

Phone Support Holiday Party Dec. 22nd 1:00PM – 3:00PM EST – FINISHED

IX: Trevor Lowe — Thu, 22 Dec 2011 16:30:36 +0000

Our phone support Customer Relations team will be unavailable from 1:00PM – 3:00PM EST. We will be available for ticket and chat support during this time. We sincerely apologize for any inconveniences that this causes to our customers. Thank you all for your patience and understanding.

Mysql 301 – slow – Resolved

IX: Trevor Lowe — Wed, 28 Sep 2011 19:37:09 +0000

Our system administration team has confirmed that the server slowness is being caused by backup processes that continue to run on the server. Normally, all backups finish before the 7AM EST business hours start. In this case, the database backups have continued to run throughout the day. We will let this continue until all database content is saved.

iis1009 server slowness – Resolved

IX: Trevor Lowe — Wed, 29 Jun 2011 19:09:01 +0000

The iss1009 server has been slow today. Our Windows Administration team is working to diagnose the server and isolate the issue. We know the server is slow, but it is responsive at this time. FTP access is still available also. We will update the blog with more information as it comes in.

Cp9-11 Slowness/Down – Resolved

robert — Sun, 22 May 2011 16:20:24 +0000

Control panels 9-11 are currently affected by a denial of service attack, our admins are working hard to pinpoint the attack, and firewall off the abuser.

Mail Resolution Issue – Control Panel 1 – Resolved

IX: Robert Harrington — Tue, 17 May 2011 14:25:27 +0000

We are receiving reports of various issues surrounding users receiving emails, primarily with customers on Control Panel 1, although we have had a few other reports of users on other control panels having similar issues. At this point our System Administration staff is working to determine the exact cause and resolution to the issue. We should be able to accurately determine the cause within the next hour, at which point we can create an estimated time to resolution.

Paypal System Maintenance – Resolved

IX: Brian Silhanek — Fri, 18 Mar 2011 15:01:39 +0000

Paypal is currently undergoing system maintenance. All new orders and renewals are currently failing because of this. We are waiting on Paypal to confirm when we can expect a resolution to this issue.

For more information please check the Paypal blog at:

https://www.x.com/view-blog-post.jspa?blog=1983&blogPost=4500

We will keep you updated with as much information as we find out.

Mail60 – High Queue – Resolved

IX: Trevor Lowe — Fri, 11 Mar 2011 19:27:44 +0000

Mail server number 60 is currently experiencing a very large email queue. Over 100,000 messages are being delayed on this mail server. Our system administration team is currently assisting the server in the process of this very large queue. ETA – 2 hours

Network Connectivity Issues

IX: Robert Harrington — Wed, 16 Feb 2011 17:58:44 +0000

We have received reports earlier today that some of our customers are experiencing issues when trying to connect to our servers. It appears that these issues are affecting only customers who route through Verizon’s ATL data center. While we don’t have the ability to resolve this issue since it falls outside of our network, we did want to post this information so that our customers who route through Verizon ATL directly or indirectly would be aware of the situation.

Overseas Office Power Outage – Resolved

IX: Brian Silhanek — Sat, 05 Feb 2011 13:57:16 +0000

Out team members located overseas are currently without power due to severe weather conditions. This may result in longer than average hold times for Live Chat and ticket responses. The earliest we expect power to return to this office is 1AM EST. We apologize for the inconvenience and will provide you with an update as soon as we know more.

Datacenter Emergency Weather Condition – Resolved

IX: Kevin M. — Wed, 02 Feb 2011 04:15:54 +0000

Our datacenter is located in Columbus Ohio, which is currently experiencing a Winter Storm Warning. At the time of this post, the local power company is reporting ~50,000 customers without power. A large number of commercial power customers are also down.

We do have Battery UPS and Diesel Generators available in the event we loose commercial power. The generators are currently running on standby in the event of a power outage.

We are posting this now, as in the event of catastrophic failure of power and generators, our datacenter will go dark–including this Status Blog.

As far as support is concerned: As long as the datacenter is live, tickets and chat will work. If commercial power goes out, we will loose our call center; phone support will be down. An update will be posted here and an emergency message will be added to the phone IVR should this occur.

1-800 number currently unavailable – Resolved

robert — Sun, 30 Jan 2011 17:10:53 +0000

Currently our 1-800-385-0450 number is having issues connecting on some carriers. We are aware of this issue and are working to get this resolved. If you need to reach technical support please call 614-534-1961

Issue appears to be limited to cell phones

web405 Intermittently Slow – Resolved

IX: Derek DeHart — Fri, 17 Dec 2010 00:08:33 +0000

The web405 server is intermittently running slowly. Our systems administration team is aware and is investigating the problem.

mysql411 Slow – Resolved

IX: Derek DeHart — Tue, 14 Dec 2010 21:20:12 +0000

The mysql411 database server is running slowly and intermittently returning an error message when sites try to connect to databases. Our systems administration team is currently working on the problem and estimates that it will be resolved in approximately 30 minutes.

Mail Server Queues – Resolved

IX: Derek DeHart — Sat, 13 Nov 2010 01:07:36 +0000

Many of our mail servers are experiencing higher-than-normal queues for sending Email. We speculate that this is due to the activation of a botnet using compromised passwords to send spam via our servers. Here are the servers currently affected:

mail8
mail9
mail14
mail15
mail16
mail22
mail24
mail26
mail32
mail35
mail38
mail44
mail81