'Other Issues' Category
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iis523 – Slow – Resolved
Customers on iis523 are currently experiencing some performance problems with their sites. Our systems administration team is currently identifying abusers of the web server to remedy the problem.
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web519 – Down – Resolved
Sites hosted on the web519 server are currently inaccessible. Our systems administration team is currently working on correcting the problem.
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web414 Slow – Resolved
web414 is experiencing a currently-unknown problem causing sites on that server to run slowly.
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Denial of Service Attack Aftereffects
Several IP address ranges worldwide (specifically throughout Asia and Australia) were blocked as a part of the denial of service attack that started early this morning. Customers within these ranges will not be able to access their websites. Our systems administration team is working to determine which IPs are “safe” and which IPs are perpetrating [...]
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Massive DDoS Attack – Resolved/Monitoring
Customers are experiencing intermittent slowness, poor connectivity, unresolved name servers, and FTP denial. This is caused by a DDoS attack. (Denial of Service) Our system administration department is blocking the offending IP addresses now. This attack is very large. After several attempts to isolate the source we had to temporarily block a large IP range [...]
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web33 – Out of Disk Space – Resolved
The web server named web33 is currently out of disk space. Our systems administration team is currently working to free up space on the server. Current ETR is approximately 30 minutes.
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Support Phones Down – Resolved
The customer support phones are currently down. We are working to get them back up and running. Estimated time to resolution is 20 minutes. If you do have an assigned PA, we ask that you use their provided chat or email information. Otherwise chat and tickets are still available for your use.
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Phone Issues ~ Resolved
We are currently reviewing issues with our phone system that appear to be related to our telecom provider reducing call quality greatly and ending the calls. At the time any phone support representatives are unable to process incoming calls and it is recommended that users with pressing issues either submit a ticket or contact us [...]
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DDOS Attack – Resolved
We are currently under a DDOS attack. This is causing a lot of slowness on our end, including web and email servers, and phone support. Our administrators are already working to block this attack. Currently we do not have an ETR, but we will update this as soon as we do. For more information on [...]
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IIS – Webshell SSL Expired – Resolved
The SSL certificate for IIS webshell has expired. Our administrators are currently working on a mass replacement to restore SSL services. A temporary solution for this issue is to simply accept connections with expired SSL certificates and continue to work in a secure environment. This is not a security breach and users will still be [...]
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IIS35 Down-Resolved
Windows web server IIS35 is currently down due to an FS crash. We are currently investigating the cause of and solution to this crash. This will affect all customer and services on IIS35. We will continue to provide updates as we learn more. Thank you all very kindly for your patience and understanding.
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DDoS Attack / Network Slowness
Hello We are currently experiencing a very powerful DDoS Attack (Distributed Denial of Service) against an IP address in our network. We are working to resolve this issue, but it is expected we will experience network slowness for the next hour. Thank you all for your patience, I will keep you updated with the status. [...]
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iis510 raid rebuild
5:15 pm EST Currently the raid on iis510 is rebuilding. While this is going on there may be slowness for web related functions and some cp services on this machine. ETA is currently unknown but we will update when we have more information. Lucas Update@11:30 pm EST The raid is still rebuilding on the machine. [...]
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Call center issues / Calls dropped.
Hello, We are currently experiencing issues with our phone provider and we are in contact with them to get it resolved. In the meantime, we just want to let you know that your call may drop unexpectedly and it is for this reason that we are asking for your callback information at the beginning of [...]
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CP8 under maintenance until 3.30am
Hello. For the next 4 hours, cp8 will be under maintenance. We are performing a yearly database tuning which will render cp8 very slow. Depending on multiple factors, the maintenance may be shorter. Update @1.42am: Maintenance is finished, CP8 users should experience a faster load time (even faster than before maintenance I mean) /tibi