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'Outage' Category

  • Emergency Maintenance – mysql1102 – Resolved

    The systems administrators have brought the mysql1002 down for emergency maintenance.

  • Cloud Storage Maintenance – Resolved

    System Engineers identified an issue with cloud storage connectivity.  Working with the hardware vendor, they determined that a reboot of the storage controller is necessary to resolve this issue.  This controller reboot will also result in some VM’s being rebooted to return to normal operation.  Once the controller is back online, all servers will be […]

  • Connectivity Issues – Resolved

    Our engineers have discovered an issue with connectivity to servers and that it affects some servers across cp9 through CP11.

  • mail1105 – Emergency maintenance – Resolved

    We are currently experiencing issues with the mail1105  server.  The server is being restarted and is now doing a mandatory file system check (FSCK).   No data loss is expected.

  • VDC Environment Issues – Resolved

    We are currently experiencing issues with our VDC environment that is causing some VMs to become temporarily unavailable.  Our engineers are working on this issue.

  • Emergency Maintenance – mysql1004 – Resolved

    The systems administrators have brought the mysql1004 down for emergency maintenance.

  • Urgent Network Maintenance – Resolved

    Our networking team reports issues with a switch providing network connectivity to some web and MySQL servers. They have attempted to reset the switch but determined it has to be replaced. They are performing maintenance to replace it and expect services to return normally, with no data loss, soon.

  • web419 – FSCK(File System Check) – Resolved

    Our system administrators have detected an issue with this server. The server is being restarted and is now doing a mandatory file system check (FSCK). During this time the web server will be unavailable, meaning that websites hosted on the server will not be working.

  • iis1001 – ASP.Net – Down – Resolved

    iis1001 – ASP.Net is down. Server became stuck and our System Administrators have to restart it by force. No data loss is expected to occur from this.

  • Live Chat – Maintenance – RESOLVED

    Our live chat provider is experiencing issues which have caused our live chat support to be temporarily unavailable. We are in communication with our provider and they are currently working on resolving this issue. It is expected that service will be normal throughout the remainder of the maintenance window, there may be some momentary disconnections that […]

  • iis1009 – Webshell and FTP – Down – Resolved

    Webshell and FTP services on iis1009 are inaccessible due to a Distributed Denial of Service attack. The IP address being targeted has been filtered.

  • mysql404 – down – RESOLVED

    Due to network adapter issues the mysql404 server is currently inaccessible.

  • Web418 – RAID Rebuild – Resolved

    Web418 has fallen into Read-Only state and is currently rebuilding RAID. During this time sites and web server will be unavailable.

  • iis304 – Urgent Maintenance – Resolved

    Our administrators have detected an issue with this server and have taken it down for urgent maintenance. At this time services may be slow or unavailable and further information will be provided once available.

  • Web312 Webshell and FTP – Down – Resolved

    Webshell and FTP services on web312 are inaccessible due to a Distributed Denial of Service attack.   The IP address being targeted has been filtered.

 
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