'Outage' Category
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Inbound Phones Experiencing Connection Issues – Resolved
We have received reports that customers calling IX on our phone lines are not able to connect. At this point we are aware of the problem and we are taking the appropriate steps to investigate and resolve. Please note our livechat and ticket systems are still functioning.
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web1405 – Shared IP 76.162.172.2 – Resolved
We’re seeing significant, irregular traffic specific to this IP – 76.162.172.2. We have placed a filter for 4 hours and will then check to see if traffic has been resolved.
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web1413 – Shared IP down – Resolved
We’re seeing significant, irregular traffic specific to this IP – 50.118.84.2. We have placed a filter for 4 hours and will then check to see if traffic has been resolved.
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web1236 – Shared IP 76.162.200.2 down – Resolved
We’re seeing significant, irregular traffic specific to this IP – 76.162.200.2. We have placed a filter for 8 hours and will then check to see if traffic has been resolved.
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mysql16 – Rebuild – Resolved
mysql16 is showing a failed drive. Our system admins have replaced the drive and are rebuilding the content. This SQL server will remain offline until rebuild is complete.
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web1124 – Shared IP 72.41.134.2 down – Resolved
We’re seeing significant, irregular traffic specific to this IP – 72.41.134.2. We have placed a filter for 3 hours and will then check to see if traffic has been resolved.
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Inbound Phones Experiencing Connection Issues – Resolved
We have received reports that customers calling IX on our phone lines are not able to connect. At this point we are aware of the problem and we are taking the appropriate steps to investigate and resolve. Please note our livechat and ticket systems are still functioning.
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web1237 – Shared IP 76.162.202.2 down – Resolved
We’re seeing significant, irregular traffic specific to this IP – 76.162.202.2. We have placed a filter for 4 hours and will then check to see if traffic has been resolved.
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web1236 – Shared IP 76.162.200.2 down – Resolved
We’re seeing significant, irregular traffic specific to this IP – 76.162.200.2. We have placed a filter for5 hours and will then check to see if traffic has been resolved.
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Maintenance on Mail302 – Resolved
At 10PM EST, we will begin maintenance on mail302 to increase its memory. This should help with the load on the server. Mail will be gathered and then delivered once the server is brought back online. Outbound mail will not be possible during this time.
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web1124 – Shared IP 72.41.134.2 down – Resolved
We’re seeing significant, irregular traffic specific to this IP – 72.41.134.2. We have placed a filter for8 hours and will then check to see if traffic has been resolved.
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web1134 – Shared IP down & FSCK – Resolved
We’re seeing significant, irregular traffic specific to this IP – 71.18.174.2. We have placed a filter for 4 hours and will then check to see if traffic has been resolved. Please note that this server is also under a File System Check and this should be resolved in 1-2 hours.
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mail502 – Rebuild – Resolved
Due to a disc error mail502 is currently being under rebuild. The mail server will remain online during rebuild, but there will be delays in both sending and receiving during this time. Incoming mail will be queued by Ironport until the server is ready to accept the mail. Sent mail will queue if unable to send at [...]
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mail506 – Raid Rebuild – Resolved
mail506 is currently under a raid rebuild due to hardware issues. The admins are working to correct this issue now.
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web1237 – Shared IP 76.162.202.2 down – Resolved
We’re seeing significant, irregular traffic specific to this IP – 76.162.202.2. We have placed a filter for 3 hours and will then check to see if traffic has been resolved.