Update @ 2:24am

We are now commencing work on web925. – Anthony

Update @ 3:39am

Web and ftp services have been stopped on web925 and web926 while we finish up the last bits of the data copy. After the has completed, we will be powering off these servers to perform the swap. Hopefully, the copying of the data will be complete in the next 30 mins.- Anthony

Update @ 4:00am

Data copy is still in progress at this time. May possibly take up to another 20 minutes. – Anthony

Update@ 4:35am

Maintenance on Web925 and Web926 has completed. All services are back up now. – Anthony

Update @ 4:57am

All services on web928 have been stopped. ETA ~ 45 minutes. – Anthony

Update @ 5:13am

All services on web927 have been stopped. ETA ~ 45 minutes. – Anthony

Update @ 5:29am

All services on web932 have been stopped. ETA ~ 45 minutes. -Dan

Update @ 5:35am

All services on web930 have been stopped. ETA ~ 45 minutes. -Dan

Update @ 5:43am

All services on web931 and web934 have been stopped. ETA ~ 45 minutes. -Matthew

Update @ 5:45am

web927 and web928 are taking somewhat longer than expected. Approximately 30 additional minutes will be needed for them to complete. – Anthony

Update @ 6:02am

All services on web935 have been stopped. ETA ~ 45 minutes. -Matthew

Update @ 6:25am

Copying on web927 and web928 is still in progress right now. It shouldn’t take more than 20 more minutes to complete. – Anthony

Update @ 6:41am

Copying on web930 web931 and web932 is still in progress right now. It shouldn’t take more than 20 more minutes to complete. -Dan

Update @ 6:47am

web927 and web928 have completed and are back up now. web938 has started and will be offline for ~ 1 hour. – Anthony

Update @ 6:46am

All services on web929 have been stopped . ~ ETA 1 hour -Dan

Update @ 7:06am

All services on web937 have been stopped . ~ ETA 1 hour - Anthony

Update @ 7:05am

Web931, web932 and web934 have completed and are back online. -Dan

Update @ 7:21am

web930 and web935 are now complete. All services are back to normal and server is online. -Dan

Update @ 7:23am

We will not be doing any further maintenance today. We will start maintenance again at 1am EST Dec 3

Update @ 7:57am

services are back up on web937, maintenance will most likely resume on the this server tomorrow. Web938 maintenance should be completed in the next 20 minutes. – Anthony

Update @ 8:00am

web929 will take approximately 30 more minutes. web938 ~ 20 minutes. – Anthony

Update @ 8:29am

web938 is back on line now. – Anthony

Update @ 8:38am

All services on web929 are back on line. CP9 maintenance for the day has completed. – Anthony

UPDATE @ 2:15am DECEMBER 3

Maintenance has restarted on these servers. maintenance will continue until 8:00am at which point we will stop until 1am Dec 4th.

Update @ 2:20am

web928 will be going down for content copy. All services will be stopped until copy is complete. ~ETA 45 minutes. -Dan

Update @ 3:09am

web942 will be going down for content copy. All services will be stopped until copy is complete. ~ETA 45 minutes. -Dan

Update @ 3:14am

web928 is taking longer than expected to copy content. ~ETA 30 minutes more. -Dan

Update @ 3:15am

web933 will be going down for content copy. All services will be stopped until copy is complete. ~ETA 45 minutes. -Dan

Update @ 3:25am

web936 will be going down for content copy. All services will be stopped until copy is complete. ~ETA 45 minutes. -Dan

Update @3:57am

web942 copy is complete. Server is back online all services are running. -Dan

Update @ 4:05am

web928 copy is complete. Server is back online all services are running. -Dan

Update @ 4:17am

web936 is taking longer than expected to copy content. ~ETA 30 minutes more. -Dan

Update @ 4:24am

web933 is taking longer than expected to copy content. ~ETA 30 minutes more. -Dan

Update @ 4:31am

web933 copy is now complete. All services are back to normal and server is online. -Dan

Update @ 4:42am

web941 will be going down for content copy. All services will be stopped until copy is complete. ~ETA 1 hour. -Dan

Update @ 5:32am

web941 copy is now complete. All services are back to normal and server is online. -Dan

Update @ 6:30am

web937 will be going down for content copy. All services will be stopped until copy is complete. ~ETA 1 hour. -Dan

Update @ 6:43am

web943 will be going down for content copy. All services will be stopped until copy is complete. ~ETA 1 hour. -Dan

Update @ 7:04am

web943 copy is now complete. All services are back to normal and server is online. -Dan

Update @ 7:38am

web937 copy is now complete. All services are back to normal and server is online. -Dan

Update @ 7:38am

THIS IS THE LAST OF THE MAINTENANCE FOR TODAY. MAINTENANCE WILL RESUME AT 1:00am DECEMBER 4th

Update @ 8:42

web936 services are down while we fix an error in the file system. ~ETA 30 minutes.

Update @ 3:39am December 4th

The final 5 web servers are now copying content to the new destination. When this is complete all servers from web925 to web946 will be complete. Each server will be going down to ensure accurate content copy. -Dan

Update @ 3:43am

Web939 and web940 are now going down for content copy. During this time all services will be shut off. ~ETA 1 hour

Update @ 4:50am

Web939 and web940 are taking longer than expected to copy content. ~ETA 30 minutes more.  -Dan

Update @ 5:15am

web930 copy is complete. All services are now running and server is back online.

Update @ 5:21am

web944 is now going down for content copy. All services will be down. ~ETA 1 hour -Dan

Update @ 5:36am

web940 content copy is complete. All services are running and the server is back online. -Dan

Update @ 6:02

web944 content copy is complete. All services are running and the server is back online.

Update @ 6:03am

web945 is now going down for content copy. All services will be down. ~ETA 1 hour -Dan

Update @6:39am

web945 content copy is complete. All services are running and the server is back online. -Dan

Update @ 1:33am December 5th

Web946 will be going down for content copy. This server did not complete as expected. All services will be going down while copy is being done. ~ETA 1 hour.  This is the last server to be copied. -Dan

Update @ 3:25am

web946 content copy is taking longer than expected. Services will be down for an additional 30 minutes. -Dan

Update @ 3:59am

Content copy is complete on web946. All services are running and server is operating normally.-Dan

Final Update @ 4:06am

We have completed all servers in this cluster. If there are any service problems from this point on please place a ticket or contact customer support so we may help you on an individual basis. Thank you. -Dan

If you are hosting mail with us, with no external filtering

Your MX and CNAME records should be:

MX 10 mail##.ixwebhosting.com  (Example:  mail42.ixwebhosting.com)

CNAME should point mail.domain.com to mail##.opentransfer.com  (Ex:  mail.ixwebhosting.com to mail42.opentransfer.com)

If you are hosting mail with us and use an external mail filter like Postini, Barracuda, etc.

If you are using Postini:

IP ranges for Postini have been cleared to deliver to the mail server.  If you are a Postini customer and are still showing authentication bouncebacks to e-mail sent to your domain please contact us so we can get the information to our system administrators as quickly as possible.

If you are using other External Mail Filters:

You should be able to log into your External Filter’s Control Panel and and see what mailserver you are set to send to.  If it is set to mail##.opentransfer.com, or the IP of the mail server, change the information to mail##.ixwebhosting.com.  If this does not seem to resolve the issue, set up your external mail client to use SMTP Authentication