IX Web Hosting Status

Shared Hosting Maintenance Scheduled Feb 25 – CP12, CP13, and CP14

IX: Kevin M. — Tue, 21 Feb 2012 13:40:58 +0000

On February 25th, from 12:01am to 4:00am EST (UTC-05), we will be doing brief maintenance on the systems where your websites reside. Your websites and access to managing these sites will be unreachable during this period.

As with any high-performance equipment, it’s necessary to go in and do upgrades and preventive maintenance work on a regular basis. We always try to pick the slowest activity times so it causes the least interruption to you. You will not need to do anything before or after this maintenance period–although we encourage you (as always) to create backups of your sites regularly. If you’re not sure how to do that, contact us any time.

If you have any questions or concerns, please contact us via ticket, chat, or phone.

CP9 Mail and Database Server Maintenance

IX: Brian Silhanek — Mon, 20 Feb 2012 20:40:46 +0000

Starting around 10PM EST on Monday, February 20th we will be performing minor maintenance on all CP9 mail and database servers. This maintenance window is expected to last until 7am EST on Tuesday, February 21st. If the maintenance does not finish in this time frame it will continue on Tuesday, February 21st at 10PM EST.

We will be adding more hard drive space to all CP9 mail and database and, as a result, each server will need to be rebooted. The expected downtime for each server is expected to last no longer than 10 to 15 minutes each.

Problem updating Credit Card information – Resolved

john — Sat, 11 Feb 2012 21:03:08 +0000

We are currently unable to process credit card charges, or update billing information. Customers will receive an error on trying to do either. Any changes attempted will not be saved.

web1004 – shared ip down: 173.83.98.2 down – Resolved

IX: Craig W. — Sat, 11 Feb 2012 03:31:52 +0000

Our system administrators found irregular traffic on the our web1004 server related to our shared ip: 173.83.98.2. We’ve added a an hour filter to insure a healthy environment for the remainder of our clientele residing on web1004.

Issue appears to have resurfaced as of 06:45am. We’ve added a 4 hour filter.

CP9 Webserver Maintenance – Completed

IX: Brian Silhanek — Fri, 10 Feb 2012 20:43:31 +0000

Starting around 10PM EST on Friday, February 10th we will be performing minor maintenance on all CP9 webservers. This maintenance window is expected to last until 7am EST on Saturday, February 11th. We will be adding more hard drive space to all CP9 webservers and, as a result, each webserver will need to be rebooted. The expected downtime for each server is expected to last no longer than 10 to 15 minutes each.

Cloud Services Slow – Resolved

IX: Brian Silhanek — Thu, 09 Feb 2012 21:56:28 +0000

We are currently experiencing some issues with our Cloud Services. We are noticing slow response times across a variety of services. Our systems administration is already aware of the issue and working on it.

web1424 – Shared IP: 50.118.40.2 down – Resolved

IX: Danny — Mon, 06 Feb 2012 07:45:07 +0000

Our system administrators found irregular traffic on the our web1424 server related to our shared ip: 50.118.40.2 . We’ve added a filter to insure a healthy environment for the remainder of our clientele residing on web1424 at 06:51AM EST. We’ve added a 4 hour filter.

web1121 – Shared IP: 72.41.94.2 down – Resolved

IX: Luna — Sun, 05 Feb 2012 05:32:58 +0000

Our system administrators found irregular traffic on the our web1121 server related to our shared ip: 72.41.94.2. We’ve added a filter to insure a healthy environment for the remainder of our clientele residing on web1121. Issue has resurfaced at 23:48 EST, we’ve added a 4 hour filter.

Mail 1201 Maintenance – Resolved

IX: Robert Harrington — Thu, 02 Feb 2012 15:23:44 +0000

Our systems administration department has detected an issue with mail server 1201. At this point we will be taking it offline in order to perform maintenance.

web1121 – Shared IP: 72.41.94.2 down – Resolved

IX: Danny — Wed, 01 Feb 2012 11:38:08 +0000

Our system administrators found irregular traffic on the our web1121 server related to our shared ip: 72.41.94.2. We’ve added a an hour filter to insure a healthy environment for the remainder of our clientele residing on web1121. Issue has resurfaced at 06:29AM EST, we’ve added a 4 hour filter.

DDoS (Distributed Denial of Service) attack – Resolved

john — Tue, 31 Jan 2012 18:34:41 +0000

We are currently experiencing a DDoS (Distributed Denial of Service) attack against our services. Our system admin team are currently reviewing this issue and look to have more information soon.

This DDoS (Distributed Denial of Service) attack has also caused our 1-800-385-0450 to go offline.

Web1130 – Shared IP: 71.18.96.2 down – Resolved

IX: Mike C. — Tue, 31 Jan 2012 14:12:13 +0000

Our admins found irregular traffic on the our web1130 server related to our shared ip: 71.18.96.2. We’ve added a an hour filter to insure a healthy environment for the remainder of our clientele residing on web1130. Issue has resurfaced at 1:28pm EST, we’ve added a 4 hour filter.

web1008 – Webshell issues – Resolved

IX: Danny — Tue, 31 Jan 2012 09:51:19 +0000

Customers are currently unable to access Webshell (the web based file manager built into our control panel) on this server. Our administrators are working on this issue and will update as more information becomes available.

Webservices on this server are still functioning properly and there have been no changes to customer content.

mail1102 and mail302 servers also blocked by SpamCannibal

IX: Mike C. — Sun, 29 Jan 2012 15:29:28 +0000

Through further research, we’ve found two additional mail servers that have been blocked by SpamCannibal: mail1102 and mail302. We’re working with SpamCannibal to resolve as soon as possible, but have not yet been able to remove from their blacklist.

Web601 – Shared IP Maintenance – Resolved

IX: Danny — Fri, 27 Jan 2012 04:42:55 +0000

We’ve applied a 4 hour block to IP: 173.83.53.2 due to irregular incoming traffic. Only customers using this IP address for this domain will be affected.